Pernille Solberg R.
Google
The hotel is located in beautiful surroundings, high up with a stunning view and lovely nature around the resort. The beds were comfortable and on the firmer side, which we appreciated. The room had both a fan and air conditioning, which was a big plus. The staff deserve credit — we felt heard and well taken care of. They took our noise complaints seriously and treated us professionally. The location was also convenient, within walking distance to town, even though the hills were quite steep.
Unfortunately, the room experience lowered the overall impression. The walls were extremely thin and we could hear everything from neighboring rooms. The balcony door was not sealed properly, so mosquitoes came in at night and bit us badly. Neighbors partying on their balconies kept us awake, and the hotel’s quiet-hour rules didn’t seem to be enforced. We also had a disappointing experience at the restaurant. We waited 45 minutes for two smoothie bowls even though we were the only guests there. When we went to ask about the delay because we were running late for plans, we found the staff standing on their phones chatting in the kitchen with no food being prepared. When the food finally arrived, one of the bowls was inedible and had to be sent back. This was especially disappointing because we had ordered the exact same dish two days earlier and it was fantastic then. In addition, loud music was played by the pool for much of the day, making it difficult to relax.
Overall, the hotel has great potential thanks to its location and staff, but noise issues, room quality, and the restaurant experience unfortunately bring the rating down.