Dina R.
Google
I recently stayed at Sunshine Suites Resort in Grand Cayman. The island itself is absolutely beautiful — crystal clear water, stunning beaches, and an amazing atmosphere. Grand Cayman truly did not disappoint.
Unfortunately, the overall accommodations fell short of expectations. We had little to no water pressure for several days, which meant we couldn’t properly shower. When we brought this to the hotel’s attention, the response felt dismissive, and no real effort was made to resolve the issue or offer any type of compensation for the inconvenience.
Housekeeping also fell short in their efforts to properly service the room. On several days, our room wasn’t serviced until after 5:00 PM, which was inconvenient when trying to relax and get ready for the evening. Basic upkeep like sweeping the floors appeared to be overlooked. The rooms were nicely renovated and updated, which we appreciated.
For the price point, we expected a bit more space & comfort, much higher standard of cleanliness and attention to detail.
While Grand Cayman is a destination I would absolutely return to, I would not stay at this hotel again.