Sunstar Hotel Grindelwald

This hotel was perfect. A stunning location in Grindelwald. We had a room that overlooked the mountains so waking up to that view was a dream. The room was a perfect size and there was a lovely big bath. We were provided with robes which we could use at the spa. It’s a bit expensive but the value for money was worth it. It was clean and the staff at the front desk were lovely and helpful.

We just went to the hotel bar for some drinks and had a really nice time. Good drinks, comfortable place, breathtaking mountain views, and the staff were super friendly, especially Margarita, working at the bar, who was so sweet and welcoming. We definitely recommend stopping by for a drink. Great place to relax.

Nice hotel. It is a perfect 4 star hotel. Nice views of the mountain from our room and the lobby bar. It is very homey and the wood fireplace gives a nice chalet vibe. Rooms are large. Location was great and across the street from the Grindelwald first station. Decent pool and sauna areas. (FYI you have to go in the coed sauna without bathing suit - naked but can wrap a towel around you)

Had a time of my life celebrating my 50th Birthday. Hotel with breathtaking views of Eiger Mountains. Friendly staff from the reception, dinner and Bar especially Alan and Mary. They are the best. They made my 50th Birthday to be a memorable. Will definitely come back .

Our family of 4 stayed in a family suite for 3 nights. It was a fantastic stay! The accommodations were clean and comfortable, and suite was spacious. It was great to open the windows and balcony doors and let the fresh air in while the netted curtain kept out bugs. The views were amazing. The staff were very friendly and inviting. The breakfast buffet was delicious and had a great variety. Shot out to Eduardo the bartender who was a gentleman and made us delicious drinks. This place is truly a gem!

Very comfortable hotel, recently modernised rooms, good breakfast. Beautiful views. Very nice pool and spa (note sauna and whirlpool are ‘textile free’ zones).|We had a Mountain View room and street view room. Both were serviced beautifully every day, plenty of storage space and modern bathrooms. Note no bath, but excellent showers. |Everything worked well, and the staff were helpful. Particular shout out to Markus on reception and the kind and friendly bar staff.

Had the time of my life celebrating my 50th Birthday 🎂. The hotel is beautiful with breathtaking amazing views of the Eiger Mountains ⛰️. The hotel staff is very friendly and accommodating. They made me to feel at home 🏡 even though it was my first time at Europe 🇪🇺. The Bar staff ie. Alan, Teresa and Mary were the best 👌. Thank you guys for organizing me a birthday cake 🎂 and sing for me . You made my 50th Birthday a memorable one. Will forever cherish this moment 💓

Amazing hotel 🤩from the smooth check in, to the kindness of staff (Liliana the receptionist🤍 and her colleagues) and the excellent service level, the views are breathtaking and the rooms are quite comfortable. Pleany of welcoming products (amenities/ drinks/coffee machine)are offered/suggested to make your stay a memorable one! Excellent breakfast , very nice spa with indoor swimming pool and steaming room, outdoor sauna and baths(didn’t try them), working area in a cozy atmosphere and lounge by a fire place. I’ve been to several hotels in many countries, and can confirm that Sun star Grindelwald is one of the best! Welcome drinks are offered with free bus tickets and reductions in some partner shops. Many items are suggested to sell and nicely displayed. Just think about checking the restaurant working hours by night as it might change in some days. Parking is available with charging stations. Highly recommend this hotel and would be more than glad to come back🤩

We had a nice stay at the hotel and enjoyed their services. The front desk was helpful and accommodating. The hotel is well maintain and kept clean. The location is very central and everything is easily accessible. The hotel provides services of picking and dropping from the train station. They picked us up and dropped us off at the train station. Breakfast was included in our reservations and they have nice buffet style breakfast with lots of great options . The swimming pool is nice to enjoy as a family. They also have a kids play area. Loved their outdoor patio with the beautiful views. I am taking two stars off because the housekeeping never took the towels that I kept on the floor to be taken away and replaced. Instead of replacing the towels that were on the shower floor, they folded the wet towels and put them back for us to use instead of giving us new ones. Also, their hotel restaurant adlerstube - has really bad service. The blond lady is extremely rude, they kept us waiting to order for a really long time. Finally food arrived and it was really good but again no one came to check if we needed anything. Also the check never arrived , finally waiting for a good 20 minutes I went up to ask to pay. Food was good but because of the service it ruins the whole experience . The hotel needs to be mindful of this and make sure they are looking into it.

Got here and was deviated because everything was closed !!!! It was just 9:30 pm. Checked in at the sun star hotel and went to the bar ..asked to see what was open around the area. Eduardo and Alan were soooo kind helpful ! They made me a pizza!!!! And it was after every single restaurant had been closed for over an hour!!!!!! If you travel here. Check out the bar and ask for them ! I don't usually leave reviews but they did deserve my time !!! Highly recommended!!!!

An exceptional experience. The ambiance, customer service, quality and dining far exceeded our expectations and we look forward to staying at Sunstar, Grindelwald again. We purchased the Christmas package and stayed for four nights. It included a real Christmas tree in our room, meals, and an evening walk (torches and all with the hotel Operations Managers) to an authentic Suisse mountain cabin for drinks and appetizers. DINING: The hotel has two restaurants. One is buffet style and open for breakfast and dinner. The other restaurant is by reservation and has a cozy Swiss charm to it where we enjoyed a great fondue dinner. We expected to branch out and eat at another restaurant in town at least once, but the food at Sunstar was so good, we never ventured out. The Chef took great care in creating traditional Swiss and German dishes such as the traditional Swiss Christmas dinner of oil fondue when we dined Christmas Eve. The presentation was elegant with great variety. My family of meat eaters, vegetarians and pasta lovers were all satisfied. One can eat very healthy or indulge in gourmet creations from duck to spaetzle. Service was excellent. ROOMS: Our adult children stayed in the newly renovated rooms which were sleek and contemporary. Their headboards were backlit and shaped in the form of the Alps. We stayed on the other side of the hotel in the more traditional rooms which had a Swiss mountain charm which we really liked. It felt authentic and we were glad we paid extra for the suite which had a nice sitting area. Bathroom was huge and clean. We paid extra for the mountain views for both rooms and was worth every cent. It was incredible to wake up looking directly at the Alps - breathtaking. STAFF, MANAGEMENT & FRONT DESK: The new Operations Managers clearly have a five star luxury background and high standards. They are constantly seen throughout the hotel talking to guests making one feel welcomed, at home and very well cared for. They were always at the restaurant in the morning and evening greeting guests with a warm and genuine smile and conversation. We had drinks by the fire in the main lobby and played card games every night. Families opened their Christmas gifts in the lobby as well. The space is so huge and inviting with many little nooks to cozy up in that a lot of guests took advantage of the space. The bartenders were very attentive with drinks and snacks. We always had a lot of questions and the front desk was very gracious and helpful. I used the spa for a massage and the experience was excellent. Environment was calming and elegant. LOCATION: You can walk from the train station but we took a shuttle because of all our luggage. The location is great and you can easily walk to town. Lastly, we would like to mention some exceptional staff and say a special thank you for making our stay so wonderful: John Hewitt and Lukas, our waiters, Adrian Bolsmann, the head chef, Marius, at check in and the Operations Managers Cornelia and Marsell who were instrumental in our amazing experience. Thank you!!!!

The view from our room was jaw dropping. It was updated and clean. The front desk Leonardo and Sarah were very friendly and helpful. The breakfast was very good. The dinner at Alderstrube was not very good. The staff was very nice but the food was not great. The spa area and pool was ok. The view from the pool and patio area is lovely. Thank you. I would recommend highly. Gorgeous once in a life time experience.

First time in Grindelwald. Had a company meeting here for the week. I was very pleased with the location, services, food, and the room. Their breakfast buffet was great with several excellent choices of cheese. The service staff during break sessions and restaurant staff were friendly and professional. Excellent place for a vacation.

My sister and her husband were on the final part of a long European vacation, the last 10 days being spent in Grindelwald. They have visited this area several times in the past and have always enjoyed staying at The Sunstar Alpine Hotel. I saw an opportunity to surprise them upon their arrival and contacted the staff at the hotel asking for their help in preparing a box of local chocolates and a greeting card for the weary travelers. Jörg promptly replied to my email and was extremely helpful in planning the surprise. I am very thankful for his help, and the help of the hotel staff. This is what customer service is all about, people helping people.

Excellent hotel in the village centre of Grindelwald in front of the First cable car. Great service, clean, good facilities. We enjoyed a nice 5-course meal for only 48 CHF in the hotel. Great value for money - especially in Switzerland. ;) the service in the restaurant was superb. The size of the room however was quite small for the price of the room. Also, there were very few electricity outlets in the room. Not easy if you have several devices to recharge. Hence the 4 stars instead of 5. Worth staying at!!