Sunstar Hotel Grindelwald

Our family of 4 stayed in a family suite for 3 nights. It was a fantastic stay! The accommodations were clean and comfortable, and suite was spacious. It was great to open the windows and balcony doors and let the fresh air in while the netted curtain kept out bugs. The views were amazing. The staff were very friendly and inviting. The breakfast buffet was delicious and had a great variety. Shot out to Eduardo the bartender who was a gentleman and made us delicious drinks. This place is truly a gem!

The hotel boasts excellent facilities, including a top-notch swimming pool and sauna, both of which provide a relaxing and high-quality experience. The rooms are spacious, offering ample comfort, though the pillows may be too soft for some guests' preferences. Overall, the hotel environment is exceptional, creating an enjoyable and pleasant stay for visitors.

Title: Horrific Experience – Theft, Humiliation & Zero Accountability at Sunstar Hotel Grindelwald What happened to my brother-in-law during our stay at Sunstar Hotel Grindelwald is beyond shocking—and should serve as a warning to every future guest. From inside his locked hotel room, a sealed, packed box was opened and his brand-new luxury watch was stolen. You’d think the hotel would rush to help. Instead, the nightmare was only beginning. When we reported it, the reception staff’s response was cold and dismissive: “Since you’re accusing us of theft, you’ll have to wait for the police—maybe 2, 3, 4 hours, we don’t know.” We were left stranded for over three hours—with elderly parents and a child—while the hotel did nothing. No urgency. No empathy. No attempt to make us feel safe. To make matters worse, they locked his room with all belongings inside and treated him like a suspect instead of a victim. It was humiliating, insulting, and utterly unacceptable. Is this what Sunstar calls “hospitality”? Guests paying premium rates only to have valuables stolen from their rooms, be met with arrogance instead of assistance, and be left feeling unsafe in a foreign country? Sunstar Hotel Grindelwald not only failed to protect a guest’s property—they failed in basic human decency. This was theft, victim-blaming, and professional negligence rolled into one horrific stay.

Sunstar is located right in the heart of the town, with easy walkable access to restaurants, all of the fun shops, adventure booking right across the street, the train station and bus stop, you name it. All close. Their service is wonderful, our room was outstanding, and the views are absolutely SPECTACULAR. I also can't say enough about the breakfast that is included! I can't imagine anything you'd want that isn't available there. Everyone in our family loved it. Enjoy your time there! Grindelwald is an incredibly special place!

A beautifully situated hotel with stunning views to the Eiger. Helpful and very pleasant staff throughout. From housekeeping to serving staff to reception staff - you made our stay delightful. Our room had fabulous views on the first day then building work started with a massive crane. Not the fault of the hotel but it did detract somewhat!|Grindelwald is a buzzing touristy area with many restaurants to eat in - though be prepared for the prices!|Lovely ambience sitting on the terrace on an evening enjoying a drink and drinking in the glorious vistas.|Thank you all for a memorable stay.

Nice view but that’s about it. Service was average with staff who don’t seem very happy to be there, corridors filled with mattresses and rubbish during the day, construction noise and cranes next door, very busy and basic breakfast with the room looking like a lacklustre function room. Day cleaning consisted of switching cups and emptying the bin. Zero flexibility on anything; ie. I asked if I could swap the complimentary welcome non alcoholic prosecco for a juice or champagne for my son and I was told ‘of course not, it’s that or nothing’. For the price paid, the experience was very poor and I would recommend looking at one of the apartments in town, another hotel or more likely, one of the beautiful car free towns that is less touristy and has very friendly happy people.

Our favorite hotel in Grindelwald. My family spent every Summer here. Great memories. It is very casual but nice. Staff very Swiss uptight and professional. Great food! If staying somewhere else like we did this trip- have a drink in their bar. Very special. Great people watching and great view. Playground for kids if you are traveling with your family.

One of the best hotels I have stayed through my journey around Switzerland. The family room was rather large, and the views were splendid. Breakfast spread was also huge, with a nice view of the mountains. Special shoutout to Niklas (who ran down to the pool when we were locked out) and Michelle (who kindly manned the egg station when it was empty), it really was an extremely enjoyable stay.

Got here and was deviated because everything was closed !!!! It was just 9:30 pm. Checked in at the sun star hotel and went to the bar ..asked to see what was open around the area. Eduardo and Alan were soooo kind helpful ! They made me a pizza!!!! And it was after every single restaurant had been closed for over an hour!!!!!! If you travel here. Check out the bar and ask for them ! I don't usually leave reviews but they did deserve my time !!! Highly recommended!!!!

We had a nice stay at the hotel and enjoyed their services. The front desk was helpful and accommodating. The hotel is well maintain and kept clean. The location is very central and everything is easily accessible. The hotel provides services of picking and dropping from the train station. They picked us up and dropped us off at the train station. Breakfast was included in our reservations and they have nice buffet style breakfast with lots of great options . The swimming pool is nice to enjoy as a family. They also have a kids play area. Loved their outdoor patio with the beautiful views. I am taking two stars off because the housekeeping never took the towels that I kept on the floor to be taken away and replaced. Instead of replacing the towels that were on the shower floor, they folded the wet towels and put them back for us to use instead of giving us new ones. Also, their hotel restaurant adlerstube - has really bad service. The blond lady is extremely rude, they kept us waiting to order for a really long time. Finally food arrived and it was really good but again no one came to check if we needed anything. Also the check never arrived , finally waiting for a good 20 minutes I went up to ask to pay. Food was good but because of the service it ruins the whole experience . The hotel needs to be mindful of this and make sure they are looking into it.

An exceptional experience. The ambiance, customer service, quality and dining far exceeded our expectations and we look forward to staying at Sunstar, Grindelwald again. We purchased the Christmas package and stayed for four nights. It included a real Christmas tree in our room, meals, and an evening walk (torches and all with the hotel Operations Managers) to an authentic Suisse mountain cabin for drinks and appetizers. DINING: The hotel has two restaurants. One is buffet style and open for breakfast and dinner. The other restaurant is by reservation and has a cozy Swiss charm to it where we enjoyed a great fondue dinner. We expected to branch out and eat at another restaurant in town at least once, but the food at Sunstar was so good, we never ventured out. The Chef took great care in creating traditional Swiss and German dishes such as the traditional Swiss Christmas dinner of oil fondue when we dined Christmas Eve. The presentation was elegant with great variety. My family of meat eaters, vegetarians and pasta lovers were all satisfied. One can eat very healthy or indulge in gourmet creations from duck to spaetzle. Service was excellent. ROOMS: Our adult children stayed in the newly renovated rooms which were sleek and contemporary. Their headboards were backlit and shaped in the form of the Alps. We stayed on the other side of the hotel in the more traditional rooms which had a Swiss mountain charm which we really liked. It felt authentic and we were glad we paid extra for the suite which had a nice sitting area. Bathroom was huge and clean. We paid extra for the mountain views for both rooms and was worth every cent. It was incredible to wake up looking directly at the Alps - breathtaking. STAFF, MANAGEMENT & FRONT DESK: The new Operations Managers clearly have a five star luxury background and high standards. They are constantly seen throughout the hotel talking to guests making one feel welcomed, at home and very well cared for. They were always at the restaurant in the morning and evening greeting guests with a warm and genuine smile and conversation. We had drinks by the fire in the main lobby and played card games every night. Families opened their Christmas gifts in the lobby as well. The space is so huge and inviting with many little nooks to cozy up in that a lot of guests took advantage of the space. The bartenders were very attentive with drinks and snacks. We always had a lot of questions and the front desk was very gracious and helpful. I used the spa for a massage and the experience was excellent. Environment was calming and elegant. LOCATION: You can walk from the train station but we took a shuttle because of all our luggage. The location is great and you can easily walk to town. Lastly, we would like to mention some exceptional staff and say a special thank you for making our stay so wonderful: John Hewitt and Lukas, our waiters, Adrian Bolsmann, the head chef, Marius, at check in and the Operations Managers Cornelia and Marsell who were instrumental in our amazing experience. Thank you!!!!

The view from our room was jaw dropping. It was updated and clean. The front desk Leonardo and Sarah were very friendly and helpful. The breakfast was very good. The dinner at Alderstrube was not very good. The staff was very nice but the food was not great. The spa area and pool was ok. The view from the pool and patio area is lovely. Thank you. I would recommend highly. Gorgeous once in a life time experience.

First time in Grindelwald. Had a company meeting here for the week. I was very pleased with the location, services, food, and the room. Their breakfast buffet was great with several excellent choices of cheese. The service staff during break sessions and restaurant staff were friendly and professional. Excellent place for a vacation.

My sister and her husband were on the final part of a long European vacation, the last 10 days being spent in Grindelwald. They have visited this area several times in the past and have always enjoyed staying at The Sunstar Alpine Hotel. I saw an opportunity to surprise them upon their arrival and contacted the staff at the hotel asking for their help in preparing a box of local chocolates and a greeting card for the weary travelers. Jörg promptly replied to my email and was extremely helpful in planning the surprise. I am very thankful for his help, and the help of the hotel staff. This is what customer service is all about, people helping people.

Excellent hotel in the village centre of Grindelwald in front of the First cable car. Great service, clean, good facilities. We enjoyed a nice 5-course meal for only 48 CHF in the hotel. Great value for money - especially in Switzerland. ;) the service in the restaurant was superb. The size of the room however was quite small for the price of the room. Also, there were very few electricity outlets in the room. Not easy if you have several devices to recharge. Hence the 4 stars instead of 5. Worth staying at!!