Timothy H.
Yelp
I've been meaning to write this review for a while and feel it is still warranted because it illustrates the lack of customer service and false advertising by Super Tom's Burger.
Took my son through the drive-thru for dinner at 7pm one Sunday. My son ordered a Jr. Cheeseburger and I ordered a Steak Sandwich meal.
While ordering I noticed a sign that read "Tom's BOGO - Buy any Hamburger and Get One Regular Hamburger Free. After 4pm ONLY". [I've attached a picture of the sign and menu]. I figured free food is free food, so I asked to add the Free Hamburger. The person taking my order told me we had to order a 1/4 lb. hamburger or larger to get the free one. I said the sign says "ANY" hamburger and that the Jr. Cheeseburger was clearly listed under "Hamburgers" on the menu. They said it was the rules. I then asked for a manager, I know, all this for a stupid hamburger, but it's the principle.
I told the manager all about how the sign says "ANY" hamburger, how it does not say any 1/4 lb. hamburger or larger and that the only requirements on the sign are to buy ANY hamburger and that it must be after 4pm, which it was. The manager basically said those were the terms of the deal and wouldn't budge.
Now, you may think that this is an over-reaction to a pretty small thing, but to me it is, again, the principle. This is clearly false advertising and really poor customer service.