Sur Hotel Malaga

Me and my husband were here for our honey moon.🍯🌙 Everything was amazing. The staff were so polite, smiling and we got everything we needed. The breakfast was also great, simple and very fresh. The location of the hotel was the best. You can go everywhere from here by walk. Rooms are simple and clean. If someday we are coming back, this will be our pick again. ❤️

What a horrible experience! We should stay in this hotel but my fried got very ill so we had to cancel our trip. Since it was a last minute and we understand the cancellation policy we did not asked money back but rather requested new dates since we would still come. We requested the dates change. No response. I sent them a message. Suddenly it was declined, no answer no explanation nothing. That was rude. We tried to call, no answer. Maybe they are full for requested date? I asked about it in the messages and got very unprofessional response about cancelation policy and no possibility to change without additional cost. I accept additional cost via booking while requesting but maybe they want to ask if the additional cost is okay and rebook it not to throw us to the bin? My friend also sent an email about it but we met only ignorance and very poor customer service - if we can call it like this. I am actually happy we could not stay here because in case of any issue we won't be able to get any help for sure and we are not willing to face any of their staff and be treat like this. Whenever we manage to go Malaga we will stay from this hotel far far away!

This hotel had quite good reviews, so we decided to book it for one night 3/4 days before our roadtrip. But unfortunately I got ill 2 days before. We read their cancellation policy about 48 hours DDL, but we still hoped for some agreement to change our date of arrival. We did not asked our money back. We would like to |come later. But not anymore. Because absolutely unprofessional communication. At first we requested the dates change. No response. My friend sent them a message. Suddenly it was declined, no answer no explanation, nothing. Rude. Then she asked about it in the messages and got very unprofessional response about cancelation policy and no possibility to change without additional cost. But that was all. No details about this possibility, any questions, if it is a good solution for us and how can we make an agreement. Nothing... It seemed like they threw us to the bin immediately. Finally I also sent an email about this problem, but we met only ignorance again. |So now we can say only one thing: Good to not be in that hotel, because I'm not sure even the check-in will be allright.

Had an excellent 4 day stay . Staff very friendly and helpful. Room very clean,breakfast really nice and all staff we met were very friendly. Close to everything would recommend for a great base to stay.x

Comfortable beds, good facilities, kind staff and good service on breakfast and near the historic city center

I stayed one night at hotel sur malaga,|Overall it was okay,|Location: central and near to the city’s |attractions , metro station and plenty of cafe , restaurants.|Room: basic but neat and clean |Comfortable clean bathroom ,||Good option for short stay and budget .

Disappointed by this hotel, personnel justpicked up one used towel and left the room, noreplacement and the bed was not done.Eat breakfast outside the hotel, it was not worth the price.

Excellent location- very close to the port, city, beach and an easy bus ride to the airport. Rooms were really clean, spacious and the air con was great. Staff were really helpful too and it was good value for money. Would definitely stay here again!