Surfside On The Lake Hotel & Suites

First, let me say we were so excited to stay at Surfside on the lake because they have their own private beach and then I CAN NOT recommend this hotel! First, let’s talk about the rooms. We had a room near the road, which is fine however, every time somebody ran a shower or flushed the toilet we heard it LOUD in our room. Our room had two queen beds, which were pushed up against the wall on either side, so one person could not get out of the queen size bed, which was ridiculous. I would rather have had two full size bed and had the option of getting out of either side of the bed. Next, the room walls are so thin. I could literally hear the people next-door to us their entire conversation so when I went down to ask for a different room the next day, the person in the front desk told me if I wanted to pay extra I could go down towards the lake. I said why would I pay extra? The front desk clerk also told me I had the cheapest room. What did I expect ? And then I told her I’m just wanting to be able to sleep during the night it shouldn’t matter how much I pay for a room . She said no you need to pay extra if you’re gonna move to a different room because I don’t have any cheap rooms left. I am glad I did not pay extra to move towards the lake because it was so loud after 11 o’clock with music and people voices that I would not have been able to sleep. Now let’s talk about the beach. The beach is on a slight hill so when you sit in the beach chairs you slide to the end of them so you can’t really sit in a beach chair or you’ll slide off of it ! so I cannot recommend this hotel for its location for The noisiness after 11 PM for the service that you get from the front desk. There are so many other good hotels to stay in at Lake George that I would choose one of those to stay in before I would ever stay at Surfside on the lake again! Enter all this I would like to point out that we checked in on a Tuesday and we checked out on a Sunday

My wife and I stayed here the week of Labor Day. We came in for the Adirondack Nationals car show and were here that Monday though Sunday. The room was probably the cleanest I've ever stayed in. The cleaning girls took great care of us the entire time. The private balcony with our room was awesome. Great weather to sit outside in the morning with coffee and breakfast. The grounds were very neat and well kept and the gals at the front desk were very pleasant, welcoming and helpful. I had a mobility scooter so I was able to buzz around the village easily, but very close to the center of town and well within walking distance of shops, restaurants and bars. All in all a great experience. Would recommend to anyone. We've already booked the same room again for next year! Keep up the great work!

2nd summer at this hotel. Can’t beat the location and price. Private beach on the lake is what brings my family here every year. |This year we stayed in a different suite with water view. This hotel is older so some parts are new and modern while others can use a major glow up. The building we stayed in also houses the breakfast bar. The rooms, and the building itself, can definitely use a big refresh. The hallway of our building / staircase is pretty dirty with gross carpets and ick stair rails. |Our room was clean and perfectly fine, but could benefit from some enhancements like an updated bathroom or a layout refresh.|When you compare this hotel to the other others with a private beach, you just can’t beat it for the price.

Despite reading some of the negative reviews, we had a great time at Surfside on the Lake. Our room was clean and was also cleaned every day that we were there, whereas some places don’t even provide that anymore. Everywhere we went the service was friendly and helpful. We had no issues at all at the front desk, they were actually very helpful! The food in the restaurants was great & the service was also. Our children and grandchildren had the time of their lives kayaking and swimming in the pool and lake. The location is terrific - you can park and walk right into town to do shopping or eat or just stretch your legs and get some fresh air. While some people claim chairs at the lake & pool early and then aren’t using them for long periods of time, in all honesty this has happened at 90% of the places we’ve been. We thoroughly enjoyed ourselves and have already planned on returning next year!

I’m not even sure where to begin. We have used this hotel several times in the recent years. It has always been wonderful. That all changed yesterday. We had confirmed our stay 3 times over the course of the last 2 weeks and since we were a late check in, I specifically called the day prior and the day before that to let them know we would be arriving after midnight. I was assured it is a 24 hour resort and someone would definitely be in the office for my late arrival. We arrived to a locked door with a scribbled piece of paper on the door stating “closed for emergency. Will re open at 7 am.” So we had to SIT IN OUR CAR ALL. NIGHT. LONG. Nobody arrived until 7:31 am. We went in to inquire they were not even remotely sympathetic. It was the exact opposite. They said we were a “no show” and tried to call and got a “busy signal” I find that ridiculous to even use as an excuse in this day and age. My cell phone has never given a busy signal to any caller ever. This neglect caused us to have to scramble and get another hotel. Neighboring resorts were sympathetic to our situation and did their best to try to provide help. From the looks on their faces and demeanor it was evident this is not an unusual occurrence. And without me asking I can tell they are not best friends with the Surfside crew. We were traveling with friends who chose a different resort and I am so glad they didn’t elect to stay with us. A small child in a car seat all night long would have been a disaster for them. It is appalling at how rude we were treated. Although they stole an entire day away, we managed to get a nearby hotel so we could sleep instead of enjoying our vacation. They almost ruined Lake George for us completely. I have footage of the entire interactions with Surfside if anyone would like to DM me I can provide it to you and you can see and hear for yourselves…

My weekend stay at this place was very pleasant. The room was always clean with clean towels. When I needed internet connection, I went to the reception and they were very friendly and quick. The pool was always clean and the beach right next to the lake was beautiful. The only thing was that the restaurant was temporarily closed.

We love the location, clean rooms, mostly friendly staff. We booked our weekend away and paid the room fees, as well as the resort fee for each night that we stayed. Upon arrival we discovered that the restaurant and both bars were closed on the property. If we would’ve known that before our arrival we would’ve stayed somewhere else. We had to walk to the resort next-door to enjoy a drink and some food. They will not have the opportunity to do that to us again. I understand routine maintenance and closing for whatever reason, but that should be published before you accept paying customers.

Great location, nice clean rooms. Staff very friendly. Only thing I would change is at cabana bar the bar which faces the wall instead of out to the water. We were not allowed to sit at the empty tables facing the water since we were just having cocktails, though we would have easily spent $150 in drinks. You are required to order food to sit at tables even though there were at least 5 empty tables. We had 1 drink and went elsewhere to drink and eat for the evening.

My husband and I had our wedding here on 10/12/2024. From the moment we initially met with Mark and Nikky, we knew we made the right choice. Yes the grounds are beautiful and the ceremony in front of the lake was breathtaking but what makes this venue stand out are the wedding coordinators, Mark and Nikky. Extremely responsive and knowledgeable yes, friendly and easy to work with yes - but the dedication they give towards making sure your wedding day is perfect is just amazing. On the day of the wedding, they were everywhere, making sure decorations were perfect, responding to every inquiry and handling every detail with ease and professionalism. Aside from all of this, as if this wasn't enough, they are just so personable. I left feeling like I had just made two friends, they went above and beyond for us and our families and without a doubt enhanced our wedding beyond what we even hoped for. Go here for your wedding, book well in advance because they fill up fast, and you will see what I mean. Mark and Niikky - a thousand thanks to both of you, you made everything perfect and were an absolute joy to work with. Jeni and Phil

Decent place to stay if you'd like to be walking distance from the main Lake George village area. PROS: -two restaurants on the property which made grabbing a bite nice and easy -lovely amenities including a pool area, sun deck, and lake access with reclining beach chairs and BBQs for guests to use -location, walking distance from all the main attractions in Lake George Village, all the shops and restaurants are easy to walk to from the hotel -24/7 desk attendant which is convenient for late check-ins like our group, I've previously stayed in another hotel on Lake George where they just left our room unlocked since we checked in after the desk attendant went home -the lake attendant was super nice and let my friends and I borrow one tube for the duration of our stay, they don't rent rubes to people but I guess another guest had left it behind so he let us use it which was very kind CONS: -NO PARKING! The parking lot was overpacked for two out of three nights that we stayed here, people made their own spots in the driveway of the underground parking garage and other random places. The desk attendant told us that people who aren't staying at the hotel sometimes park in the lot, that she can talk to security if there was no parking. While trying to park, we found the security and asked about the parking situation, he basically lead us over to an empty area and had us make our own parking spot like everyone else. I felt like my car was unsafe in this area and could possibly get hit - when we said this to security and he said well we have cameras so you can sue them. He did his best but this was unacceptable considering we paid $1000 for a three night stay at this hotel. -the website boasts many free amenities for use like kayaks, paddle boards, and paddle boats. However, once we got to the lake the attendant told us that you have to schedule your use in advance and that all the time slots were filled up. The latest time slot available is 3pm because they close at 4 which seemed early to me. -on our second day at the hotel, the pool towels were never restocked which was a bummer. There was a large plastic storage closet next to the pool that was full of towels on our first day but was never refilled so we didn't have towels when going in the lake or pool for the rest of our stay. -there are not enough beach chairs near the lake for every hotel guest so we were never able to find a seat when heading to the lake unless we sat at picnic tables. My advice is to get there early and claim a seat with a towel, this is what everyone else did. -upon check-in the concierge did not tell us that we had to return our room keys or wrist bands or else we would be charged. She told us we could wear the wristbands or keep them in our bags when using the pool or lake so the security knew we were hotel guests. No one ever checked for these wristbands as I forgot to wear mine most of the time. However, we were expected to bring back all the wristbands upon check out or get charged $20 per wristband. This was printed on the document we signed during check-in but I found it interesting how the concierge went over every other thing in the document besides that. Overall, I felt this place was a bit overpriced for what it was. The hotel room itself was very basic and outdated. Like I said, we paid $1000 for three nights, but the grounds and location were nice so I guess that's how they justify the price. I'd probably stay here again but maybe only during the week when it's quieter and you can get a parking spot.

I feel very 50/50 about my experience this weekend at this hotel. Starting off with the positives, the location of the hotel is amazing. It sits right on Lake George- there is swimming access to the lake & it is a short walk into town. 10/10 location. The room was decent as well, we had the 2 queen bedroom room and it was a big size and we had a balcony with a table and chairs. I liked that the front desk was 24/7 since we checked in very late upon arrival. The property grounds were beautiful there was a nice pool and deck with tons of chairs. The lake area was great and offered paddle boarding, kayaking, & more. Now for the negatives. There was no parking spots. Every room should have a spot for one car. This place had the garage filled and the regular parking filled. This is completely unacceptable. We had to leave our car in a very tight and unsafe spot upon the premises. This happened 2 nights in a row that we didn't have a spot. The front desk said there's nothing they can do that some people who aren't guests decide to park on the property. I don't understand why they wouldn't get those cars towed because we were given a paper that had to be put on the windshield since we were guests of the property. Another negative thing is that for one day they did not put any pool towels out. Our first day here there was a big bin by the pool with towels and then we didn't see it full again. Another complaint is that the room was very dusty. The vent in the bathroom was covered in dust and dirt and the wall by the air conditioning unit was covered in dust. I woke up with my sinuses clogged every morning. The bed was extremely uncomfortable as well. My last complaint is that upon check out the front desk attendant said we had to return our wristbands. The wristbands were to be worn or be on your person when going to the lake and pool facility. One person in the group lost their wristband. But- upon check in we were NOT told that we had to give back these wristbands. She never mentioned it at all and I am a very honest customer. They wanted to charge $20 for a the bracelet. I couldn't believe my ears $20 for a rubber bracelet extremely unbelievable. Luckily I asked to speak to a manager and I ended up not having to pay the $20. They also charge $80 for a misplaced room key. I found this absolutely disappointing. I paid about $1,000 for a 3 night weekend stay and all these extra charges were unbelievable.

I'll start by saying we had been here before and loved it. However, this time around, it was a nightmare. There were dead bugs in our room and spiders everywhere, which we kept killing. When we brought this to the attention of the front desk, we were told that it was black fly season and nothing could be done, but they would send someone to clean the room. Unfortunately, no one showed up, despite me sending a photo of the inside of the room. We really didn't want to make a big deal out of it, but then the GM, Chris, called and said the outside was cleaned, then was very rude on the phone and refused to listen to what I had to say. She tried to justify the fact that the room never got cleaned, every possible way, and ended up hanging up on me, making it sound like we were the problem due to the bugs they refused to clean. It was a horrible experience with poor service. This could have been handled better. I don't recommend this hotel; if I could give it 0 stars, I would.

Labor Day weekend at Lake George turned into a heartbreaking experience: We booked two nights at the Premier Suite, Lakeside with a Lake View at Surfside on the Lake. We were excited to spend the weekend in such a scenic location. When we arrived on August 31st around 8 PM, we checked in smoothly and provided documentation for our Psychiatric Service Dog, Max. It felt like the start of a wonderful weekend. But that feeling quickly disappeared. After our long four-hour drive, we took Max for a walk to stretch his legs. Suddenly, the weekend fireworks at Lake George went off with loud, terrifying booms. Max, unprepared for the noise, panicked. The dim, damp environment around us didn't help--there was water leaking from the ceiling, creating puddles on the stairs, and Max slipped on one. It was heartbreaking to see him so scared. We rushed him back to our room, shaken by the ordeal. After the fireworks ended, Max was back to his calm self, walking with us to the town center. The following day, Sunday, things took a turn for the worse. Right after 3PM, the hotel manager called us, demanding that we leave immediately. She claimed Max was not a service dog based on a secret review of security footage showing him pulling during the fireworks. Despite explaining that the fireworks had frightened him and asking her to research how such noises affect dogs, she wouldn't listen. She didn't even watch the footage showing how Max walked calmly after the fireworks. Worse, she falsely accused us of taking Max to the beach, which we never did. We went to the front desk, trying to explain again that Max is a Psychiatric Service Dog, and even showed her the ADA (Americans with Disabilities Act) guidelines. She refused to read, yelled at us, and ignored the Q&A section from the ADA website that clearly states PSDs are recognized service dogs and do not need special training for fireworks. Feeling completely disrespected and hurt, we agreed to leave, with her promise of a refund for the second night. But when we received the invoice, there was a $250 pet fee, despite Max being registered as a PSD at check-in. We felt utterly blindsided and deceived. We have traveled with Max to places like Atlantic City, Las Vegas, and Baltimore, staying at many hotels that have always treated us with respect and understanding. But Surfside, a privately run property, treated us with disdain. To be kicked out on a busy Labor Day weekend at 3-4 PM, so they could charge us for the night, felt cruel. Though they eventually agreed to refund the second night, they slapped in a fee we never agreed to. It's not their place to judge Max's status based on a single video of him during a moment of fear. They completely ignored the other footage of him behaving normally. Our Labor Day weekend was completely ruined--both for us and our kids. On top of everything, the property itself was disappointing. The leak in the stairway left a large puddle that was never cleaned up, and there wasn't even a "Wet Floor" sign. Our so-called Premier Suite, Lake Side, Lake View with three "queen beds" actually had double beds--nothing like the queen-sized beds we have at home (60x80 inches). The water pressure in the shower was so weak that my wife couldn't even wash her hair. The pool was always crowded, and while the room had a nice balcony overlooking a small, busy beach and the lake, it didn't make up for the way we were treated. Lastly, we read of other guest had strikingly similar horrible experience, they did this to others

We had a great time at surfside! The place was was walking distance to restaurants and shops. Parking wasn't a problem. You'd have to wear their bands to gain access to pool area. Our 2 bedroom suite located at the 3rd floor was nice and clean. There were long tables and chairs with umbrella outside our room available to use if you plan on eating or just hanging out and enjoy the breeze. Frontdesk, housekeeping and restaurant service were excellent. Definitely a nice place to enjoy with family.

The room was awesome and always clean But the guests were horrendous. F bombs and the n word were constantly being used and around children. Politics was always in view and slurs were used often. The Hispanic staff was a target often and they did a great job. T shirts with awful things were everywhere. And don't get me wrong, I was a career dispatcher for 911 and a firefighter so I've been exposed to a lot.bit nor around kids !

BEWARE!!!The air conditioning unit has black spores mold that is extremely hazardous when inhaled. This is unacceptable. The room needs renovation everything is old and smells very bad. When front desk person reached the manager, the manager said it is not black mold(she/he has no paperwork to back it up) and offered another room for one day while they'll clean the Ac unit in our room. The black spores mold is not cleaned by windex or fantastik spray. Special people need to come, remove the unit and flush it out with special cleaning solutions, so no, thanks. Manage and staff were being rude and not accommodating at all. I don't recommend this hotel. Beware!!! There's pictures that I've posted of manager's reply which is a complete lie. There's also our reply to his message.

I knew coming up to LG not to expect to fancy because it's just not that kind of town, I mean it's not a 5 star hotel or anything or motel whatever. I mean we were barely in the room anyway. This looked decent and if it wasn't for my mom we would've booked the nicer rooms. The walk to the pool definitely made us say next time we're going for the nicer rooms. For our first trip up here since the 80s it was not bad. Most annoying thing was despite booking rooms together we were not next to each other. I was happy at least we were on the first floor. Rooms were cleaned daily, AC was cold and when it kept turning off one night they sent someone asap to fix it. I'd stay here again but upgrade our rooms. Lake was amazing, area is a little small I mean we got lucky that we got 2 chairs at one point. I get they wanna make money and seem to have expanded but they don't seem to realize the beach isn't huge. I can't imagine being here on a weekend probably no chairs lol. Anyway I was happy with our stay, no bugs or dirtiness I see in other reviews. If anyone from the hotel actually reads these reviews. I'd recommend them getting lamps that have USB's in them, not to expensive to do that and you'd be able to charge your phone easier. I also don't recommend them expanding anymore unless the beach is gonna get bigger because then just a bunch of people with no chairs will not be fun. I see a few reviews complaining and we would've been pissed if we didn't find a chair to sit at the lake. I'd also keep the kayaks etc free like they're doing now. We took one of those pedal boats out and if we had paid would've been pissed about it. I mean it looks fun but everyone who took one was back within 10 mins lol. They give you 45 mins but no one wants to do that lol. It was hard work! Everything else was pretty decent and I'd come back here.

Our room had sand on the floor,from the beach,as we entered on the first day. As for service,we were there three days,and our room was completely ignored by the cleaning staff, towels were not replaced,beds were never made,and after two days,the safe in the room quit working,the maintenance man got it open,but it wouldn't work after he opened it. We were also were told by the front desk,if we needed towels,we could walk to the office,and pick some up. If we had it to do over,we'd have stayed in a different resort.

It's a pretty no frills hotel with pool and the lake side. The room we had, did not come with hangers , working phone. The most annoying part was the charger plug points, was not beside the bed. You do have to pay a resort we too we forgot how much. Pro: Its near the main street and that is it for this spot

Sat on this review for a minute, I loved the newly renovated room and all the amenities. What really resonated with me was the overwhelming feeling of being unwelcome. No one in the hotel was ever friendly. We only asked for cleaning one out of four nights we cleaned up after ourselves. The cleaning ladies were frantically running around all hours of the day yelling loudly at each other and when I asked for supplies they snickered. Staff in general just unpleasant and unwelcoming. Security loudly yelling every night about regulations, not to us but again just so uncomfortable. Disappointing for the cost. Loved the underground parking so easy with elevator access. Loved the spacious balcony but with overwhelming uncomfortableness of not being welcomed guest was not a good stay. Check in and check out was extremely delayed with only one staff and no bathroom in the lobby. Discrepancies in the total after departure that were payed in full at check in with no receipt.

I was a little nervous of what to expect with the negative reviews, but everything has been wonderful. As a family of 5, having a large suite was amazing. Perfect layout, very clean and very comfortable. The pool, lake area, and restaurant/bar were good in addition to having beautiful views. Bar service was very friendly and accommodating. I would highly recommend this hotel.

my complaint is withe machine consuming our lives and stealing autonomy from our service workers, and in time, all of us. why should a invisible impossible to contact company be the one that decides what should be a person to person issue? Why should that faceless company and not the hotel clerk control the changing of a room? This drives wedges between the hotel and the customer, the machines are creating these wedges.

Lots of bugs in the room. Tiny towels. Front desk staff seemed clueless in every interaction. Bed as hard as a rock. Not smoker friendly. Charged us $250 for smoking on the balcony. Claimed to have witnessed us smoking on their cameras that are trained on the balconies. Creepy. Also when I called to inquire about the $250, I was dressed down by the hotel manager. Overall horrible experience Low rent service and overpriced rates.

if I could give it zero I would. Management is just plain rude and does not care at all about their customers. I've been hung up on, insulted, dismissed because I'm a woman, and so much more. it's unfortunate because the property itself is lovely. Stay away! Kris and Mark are quote the tag team! The customers are certainly the underdog.

First of all this hotel is so bad the pipe broke, the people at the main desk were so disrespectful! the only good thing is the playground and the lake for my kids, if i can rate this hotel a zero I WOULD! Btw I came home with a runny nose and allergies, It might be hotel's dust, for the cleaning ladies maybe you should put more effort into your job and also USE BETTER CLEANING PRODUCTS PLEASE!

ZERO - that is the rating number ZERO tolerance for this type of service and rude employees Kristine Dawson - General Manager - liar and crazy screaming person who should never have been employed in this position. Worst of the worst -truly horrible! We booked our trip through booking.com queen Suite with sofa bed- Mountain View. Look at the pictures what we got. I was trying to figure it out with the lady at the office but she refused said it's my problem because I didn't booked directly through them so she won't help. My problem. So why she works on the front desk ? So I called booking.com took me hours because every single time when they tried to reach her out she put them on the hold. So my husband went to the office and ask why they do that ? She start yelling once he asked who she is, she didn't want to give her name. " Who the hell we think we are, and we booked what we booked and take it or leave it." Screaming ! I have voice recordings of all of that and I will post that everywhere I can because that is insane! Shouldn't a front desk be a helpful people to help you solve issue? Unbelievable!!!! Finally booking.com help me solve this by refunding all money because hotel wasn't willing to work this out and obviously she said there is nothing like Mountain View in their hotel. So once that was done, hotel charge me unauthorized amount of $342.29 for nothing because I didn't spent anytime in your rooms.So I called my credit card because that is regular fraud!!! I pressed charges against your hotel. Just because you have access to my card it doesn't give a rights to hotel to charge whatever they want. Overall very stressful, unbelievably frustrating, my kids cried in the car 5:30pm and I have no place to stay.My vacation are ruined . I won't leave this like that that is for sure. Never experienced anything like that! Awful hotel! Extremely rude people. This person and her actions should be immediately investigated and she should be fired! Disciplinary!! STAY AWAY !!!!

Accommodations are very nice in the newer buildings. The pricing is outrageous. They tell you the price of the room then charge you another $50 for taxes per day and another $50 for upkeep of the facility ( I forget the exact verbiage). If you shop around in that area, you can find nice rooms for much lower price. The state of New York makes it very hard to park a vehicle in the Lake George area. There are meters quite a way down side Street. Very pretty area, but a financial rip off.

The room was disturbingly dirty and not kept up with. We were met with multiple insects that included one of the biggest spiders I have ever seen, cobwebs everywhere, small flying bugs, sand, very old popcorn under the fridge, random brown stains all over the wall, stains on the ceiling from previously squished bugs.

I knew coming into this vacation that we were staying at a motel. I think you must set your expectations accordingly. There were probably 3 rotations of people that came through when we were there for 4 nights. For the first night (2 days) it was a rougher crowd, the next few nights it was a very pleasant group and as We approached the next weekend there was a significant uptick in kids...which was fine. So keep in mind when you go, part of your experience will be influenced by your neighbors. We got along just fine. Never had issues at the pool. The staff was courteous and our room was perfectly fine. The beds were exceeding comfortable. We stayed in the lake view building with a balcony facing straight out over the pool and lake. The kitchenette functioned fine but their coffee cups are tiny. Coffee pot small. You may want to bring your own. The rooftop cabana and. The club Hamilton restaurant were convenient but neither will knock your socks off. Breakfast was solid and the food at the cabana pretty good for bar food. There is nothing about this place that will blow you away but it's a good option as your base of operations. Good location. Walking distance to a lot.

I arrived to your resort on Sunday August 4th and had to check out earlier than expected on Tuesday, August 6th due to an extremely horrible experience at the resort. The extra blankets that were in the closet STUNK like marijuana which we had to call down to get new blankets, the first night the people upstairs were extremely loud banging very late in the night which kept us awake and once again had to call the front desk, the second day we wanted to enjoy our balcony but the people next to use were playing extremely loud music on their balcony so we had to go back into the room because we couldnt deal with the noise. On top of everything, there were ALOT of problems with the room itself. The toilet seat was cracked so everytime you sat on it either you got cut or pinched by the crack, the toilet water ran all day long and the side night light did not work. All of these conditions RUINED our family vacation that we had to leave early. Then you guys charged me for the two additional days that we did NOT stay at your resort. I am extremely angry at this and demand to be reimbursed for those 2 days as YOUR resort RUINED our family trip!

So we just check in to our room. We go to check bathroom and we're absolutely mortified, poop on floor in bathroom, had not changed roll of TP and someone's filthy wash cloth hanging in shower. Call front desk, offered to send someone to clean. Ended up switching room. New room AC is shot. This is a nightmare and I've been here less than 4 hours. How do u not compensate someone for this trouble and absolutely gross room. So far not happy. More to come.

Uncaring, nasty, and rude staff. Our room had a great view. But the service of the staff was horrible. We had a toilet that was not working, the outlet and hairdryer in the bathroom was not working as well as the a/c, when we tried to call the office from our room we were put on hold and left there for 15 minutes and finally hung up. We did this several times the day we arrived finally we called into the hotel from a cell phone and they picked the call up right away. Finally we got some to come and fix it and the next morning it was not working again. We were treated so rudely by the manager. She was rude as well as the rest of the staff. The manager raised her voice and when we asked her to tone it down, she walked away from us. After paying $400 a night and being ignored on the phone. They do not care about their patrons. Rude and nasty is an under statement.

Accuse people of littering after a negative review and say I had no remorse but never told me over the phone. When you request the footage they have of you so called littering they don't respond. The front desk manager or GM(whoever she is) is extremely rude and places blame on people instead of taking responsibility for their faults. I've stayed at multiple lakefront properties so I can get a feel of which has better direct lake access(I usually bring my kayak and need beach access) and the best service. I've always been hesitant to stay at surfside and I can see why. I was there at the end of February/beginning of March and I see why I've never wanted to stay there. Their reviews reflect on the type of establishment they are running. Stay at Marine Village instead. From front desk, to grounds crew to housekeeping, they are the best. The price, service, professionalism, location and beach access are the best I've had in the village.

Surfside is a solid three star hotel/motel. We stayed in the newer building with a commanding view Lake George. At $450 a night, thought, it didn't come cheap. My kids enjoyed the beach, pool, and playground. Although the playground has many broken pieces that should be repaired. We brought an inflatable kayak which we put to use on a daily basis. They have rentals available but they were something like $25 for half an hour. The location of Surfside is perfect. You can walk to anywhere your want within the Village of Lake George and also includes parking in their cramped lot. As Six Flags season pass holders we were able to visit Great Escape which was only about a 10 minute drive away. Some complaints: The room, as other reviewers stated, could be cleaner. There were crumbs and stains on the seats and I found cereal on the floor. Also, the water service was broken so we couldn't flush the toilet or wash our hands one day. I understand the water issue was beyond their control but they couldn't tell us where we could go to get water or use a bathroom. They should have at least provided us some bottles of water. The Surfside Facebook page said they were offering free breakfast vouchers for everyone's trouble but when we went to the office they would not honor what their page said. (I guess too many people were taking advantage of it). But the amazing view from our room made up for their short comings.

this place is a joke .. we got a room with a dirty carpet, a lot of dust, spiders and cobwebs .. we asked the staff to report it and change the room, after a long time they gave the keys to the next old, smelly room with falling off and flooded ceiling .. however, we stayed in the first one. No wi-fi no parking for two cars, you have to park somewhere in the woods .. and no AC In the heat of 90 ° F .. the worst money spent.. TERRIBLE!!!!!!!!!!!!!!!!!

I left my review at Booking.com and said I liked the location but unless you want kids around all the time this is not the place for you. I told about a loud obnoxious noise all night. I've since figured it out and that engine sound probably was an engine because apparently there is an underground garage there. wow!! I also stated that cramming that many people into such a small area is probably a fire hazard. the owner or whoever, answered my review with a such disrespect I'm shocked they get any repeat customers. They replied saying that I said it was a fire hazard. That's not what I said so that tells me whoever answered these reviews at this hotel are liars. The children running the front desk are just that, children. The one wanted me to pay extra because we moved out of the noisy room and into what they call a better room but it's not really better. Just a bit bigger than a regular room and they wanted like and extra 30$ a night. Nope!! The adult male told the kid to give me a free upgrade. Best thing about the whole 2 days. Also, I looked at other replies to reviews and the only people who were treated with respect are the ones who left a good review. Lots of hotel's just outside of the village and there is a shuttle. Free shuttle!! I'll never stay in the village for convenience again!! Was just trying to make my moms birthday special. Never went back to see a reply before after reviewing but, I will in the future. Someone's gotta keep 'em honest. This place is really run down and needs major updates. But, if you love kids and screaming parents 24/7 this is the place for you!!

We have been visiting Lake George annually for over 20 years. This year was by far our best experience with lodging! Chris was phenomenal, as was Natalia! We went to the front desk shortly after arrival to inquire about room types for a repeat visit next year. While discussing our room type compared to others , and while not complaining, we shared some experiences in our current room. Chris rectified a problem we didn't know existed, and made our stay much more enjoyable. This fantastic customer service ensured we will be repeat customers at Surfside on the Lake for years to come

This place is not worth the amount of money they charge for a night. They should have paid me to stay here. The rooms were infested with ants. There was housekeeping everyday but they never swept the floors, especially with the sand from the lake area. Lake area is very small for the amount of rooms. Hair dryer did not work. Never going back

We stayed three nights over a rainy weekend at the surfside. There was no maid service (due to covid) not even a towel delivery. We had to walk to the office in the rain to fetch our own hard stiff little towels that looked 10 yrs old. We waited over 25 minutes (with no line) at the hostess desk to be seated for breakfast without anyone even acknowledging us. All 8 of us received our food at different times, some were done and others hadn't gotten their food yet. The room was also very old and dirty. They need to be renovated. We were told there was no guarantee of a parking space and to go find street parking. Which we did have to one night. Upon check in we received rubber wrist bands and were told not to lose them, it would cost $20 a band if lost. Check out was 11am Sunday, we cleared out of the room and went to breakfast (off of the property) with the intent to sit by the pool for a few hours since it was the first nice day. We received a call during breakfast asking where our wrist bands were; reminding us they would charge our credit card $80 if not returned. We went to the front desk saying the room was empty, asking if we could we sit by the pool for a few hours (as check in wasn't until 3 for new people). Plus the pool was empty. We were told no, very rudely - under no circumstances could we stay on the property after check out. My husband very nicely said we've stayed in a lot of hotels that allow people to stay for a few hours to enjoy the amenities on the last day just as we are allowed to if we arrive prior to check-in. He then asked for a receipt for the wrist bands in the event we did see an $80 charge. He was told "you're not getting one, we do not give receipts". He persisted saying he wanted documentation since we were threatened twice that we'd be charged. She became irate with him, yelling that he was NOT getting a receipt and she didn't "give a f*ck what other hotels did" (in terms of letting people use the pool after checkout) and to "get the f*ck off the property". He was astonished that she escalated to that level so quickly and asked for a manager. She came out with the same aggressive attitude as the receptionist. When we said we were going to write to the owners about their disgusting behavior/language she told him "nobody cares" and to get off their property. There is no excuse for talking to people like that. All she had to do was print the receipt and hand write "$0.20 rubber wrist bands returned" and initial it rather then reduce herself to some project hood rat cursing at us over rubber bracelets.

Extremely challenging to get a kayak ( or other boat/board). When pulling out the bed from the couch in our room, a bug flew out and there was confetti shaped like male genitalia all over the bed. It was clearly not cleaned. Would not recommend for your stay.

I really wish I was able to give this place a zero star rating. Stayed with my family for the week. All together, we booked 5 rooms. Each and every one was outdated. The water pressure was pitiful. Two of the refrigerators were broken. You cannot be outside the rooms past 10pm, otherwise staff will call. Searched for the game room that was advertised, never to be found. The non lifeguarded pool closes at 8pm, even though the sign says 9pm and it's not like they have staff running it. God forbid you loose one of the $0.25 rubber bracelets you're ordered to wear while staying, it'll cost you $50. The parking is a nightmare, not to mention the overflow lot is a mile down the road with zero shuttle. Do yourself a favor, book elsewhere, especially if you're going with a group of people. This place was a buzzkill and we will be booking at Scotty's next door next year.

What a joke of a motel this place is. If I could give 0 stars I would. Motel was closed for the season and "opened especially for us". During our stay we were reminded of this fact multiple time a a day, even when they locked down the conference rooms, bathrooms, public water and ice machines. The management repeatedly stated they didn't like to "do business this way" while denying our group services. The best part came when we checked out and we're charged the resort fee despite all restaurants and amenities being shutdown. When asking for contact information for ownership, I was told " they dont want to hear from the public".....geee I wonder why?

My family had a wonderful 3 day stay at Surfside on the Lake. We arrived on a Thursday afternoon and went to the pool which had towels for guests to use if they did not bring any, pool floats are allowed and it was so fun to observe all the creative ones used by the other guests. Our room was cleaned and replenished well every day and while our room felt small at first, it was just the space we needed. My father went in to the main office one night and requested a Happy Anniversary message be posted on the outdoor sign which was a wonderful surprise for my mom, I highly suggest you take advantage of that sweet detail! The hotel is a perfect walking distance to all the shops and restaurants. We did not eat breakfast or dinner at the hotel but my parents did enjoy their drinks from the patio bar above the pool. We also took advantage of the kayak rentals as it was reasonably priced and not too busy near the beach when we rented them. My family enjoyed the stay and we would absolutely come back here on our next trip to Lake George.

Spend the weekend at surfside on the lake hotel & suites resort attended a conference & the staff were Amazing. Everything was excellent from registration at the front desk, room clean, Housekeeping Great job, Club Hamilton great food the young lady in charge was excellent everything went seamlessly .Thanks Mark for all your assistance

Well, I really can't complain about the place. The room we checked into was clean, modern, and well equipped with most things you would expect to be supplied with. Recent renovations made everything handicapped-accessable. The air conditioning was not working, and the front desk was notified. In less than 10 minutes, a maintenance crew member was up to our room, reprogrammed the thermostat, and we were back in business. Just as a footnote, and it has nothing to do with the hotel, be advised that parking in the village of Lake George absolutely sucks. There is no handicapped parking anywhere, and frankly, I will never go back there for that one reason.

We had a great time staying here. I'm shocked by earlier reviews. We found the resort to be clean and well maintained. There was no issue with parking. I can't speak to food on the resort as we ate off premises. Location is perfect and they have ample supply of rental equipment for water activities. Also, they have a deal with a pontoon boat rental company that can't be beat.

I just completed a 2 night stay at your hotel and I must say the condition of the room was absolutely disgusting. I over heard another guest also complaining about the condition of their room. The rooms are supposed to have had a deep clean due to COVID. If this is your deep clean I hate to see what your regular cleaning consists of. It was obvious that the floors were not swept or mopped, pretty basic. There was BIG hair balls on the floor and in the bed. I have attached photos. The fridge smelled like a dead fish. I complained to the desk who said they would send maintenance, they never showed. EVERYTHING we put in the fridge maintained that smell.  The mirror was so dirty I could not even see in it. There was a big cigarette hole in one of the blankets. There was an ice bucket tapped to the light on the balcony. This was the dirtiest place I have ever stayed!

Most NYers came up to lake george to get away from the city! This place was dirty, dust on the lamp shade has been there for a long time the mini fridge was never wiped down. They charged us 215.00 a night! Then they gave bracelets for the pool use and lake and told us if we lose it that would be 20$ for each lost bracelet. We definitely do not recommend ever getting sucked into this place if you are looking for a get away. We won't ever be back

I stayed in room 810, it was My wife myself and two-year-old daughter. I arrived late around 10pm on check in from driving from long island that was four hours. when I got up to the room. I had to remove trash from the front of my door that stayed there until the day I left, nobody swept the outside of the room, concrete or tile. Nobody wiped down all the cobwebs and dead bugs from the door or ceiling. Then I get in the room to my shock the carpet is stained the smell of mildew/mold hit me. Come to find out that the tub leaks and the water splashes on the shower curtain that caused mold. I had sanitizing wipes to clean the tub so I can shower. I had to go to target spend money on cleaning supplies to clean the bathroom because I was told that nobody was going to come to clean the bathroom. What came off the floor and tub, toilet and sink was disgusting to say the least. The Kitchenette was not cleaned there was crumbs and food residue all over the countertop and on top of the fridge. The armchair in the room is damaged and only one arm on it. When I turned the air conditioner on, I noticed that dust blew out from the unit on to the top of the dresser and yet another thing I had to clean. The mirrors were not clean, and someone attempted to clean with a dirty cloth. I rented the larger room to give me more space, but I was confined to the large room where I knew that I had cleaned and sanitized. I would not put me daughter in the bedroom. Salim, I have never seen your business look like this, pool was cloudy and trash in the garbage cans that needed emptying. I saw one older gentleman (bald head) who was removing trash from the cans and was on wristband patrol. Which he found 8 people that did not have wrist bands and then in about an hour they all had them, so I guess they actually paid at that point. I check out I asked the attendant at the front desk if I can have the managers email, next to her was an older woman with glasses wearing a surfside shirt. She leaned over and asked the attendant "what room is he in"? Wait I was standing right there, she could have asked me. Only to find out she is the "General Manager" I went on to tell her about the issues and she was very dismissive. I told her my nephew is coming up in a few weeks with another family upon recommendation that I had made and she said nothing. I asked her if she reviewed my room before I got there and she became offended. I have stayed there many times you and I have also spoken I was one of the first to stay in your new building when it wasn't even 100%, I have brought my Aunts and Uncles there, only to now have one of the worse experiences. When I said to the "General Manager" (she never gave her name only title twice) I would not return, she turned and walked away. She was very dismissive. Last time the Surfside gets my money

We stayed at Surfside on the Lake this week with several other families. When we checked in, two out of the four rooms were not ready because they were being cleaned. It took another hour and a half for those rooms to be cleaned. ***The hotel is NOT kid friendly and safe for small Children. The door to our room DID NOT have an inside chain and was not able to lock from the inside. My 22 month old child was able to escape the room by pulling on the handle. Easy as that and he was out of the room. We had to barricade ourselves in with our luggage so that he wouldn't escape. This was exceptionally dangerous for small children. The other family we were with did the same**** The rooms were in very poor shape. There was mold in the bathrooms. I found two yellow stains on the shower curtain. You could see bug splatters of squished bugs on the walls and ceiling. I found a termite crawling on the floor of my room. An extra pillow in one of the closets had blood stains on it. Spider webs everywhere. Due to covid, there was no daily room cleaning which was fine. However, there was no instruction on where to take your garbage and the garbage can in the hallway was overflowing with trash on a daily basis. They said they were over stocking the rooms due to no cleaning but our room ran out of dish soap on the second day. We hardly saw any staff. The phones didn't even have a direct extension to the front desk so we had to walk to the front desk if we needed something. The staff seemed spread pretty thin. We had our car parked in the parking lot and at some point overnight, a car hit our car and my trunk has a huge dent in it. No one left a note. There are no security cameras in that area so we couldn't get any proof. Obviously the hotel is not responsible for our car but it still put a huge damper on the vacation. I wish whoever it was that hit our car was more forthcoming but i generally found the other guests at the hotel to be less than friendly. I will never be coming back here again.

terrible service at checkout. rude workers. would never go back. won't let you go in properties after checkout. even for 30 min

The pictures should speak volumes. My family will never stay here again what a shame!

Giving this a one star so it will help balance the fake 5 stars. Realistically ill rate it a 2 star. Food is worse than you can make at home and costs more than a 5 star restaurant. The "First come first serve" complimentary kayaks and paddle boards they advertise are a fake amenity because we watched people try and use one of the 4-5 boards available and they said they arent available for another hour and a half. (So it can clearly be paid reservations for their tiny 300ft circle of zone). Expecting someone else to come and use them, instead we watched as they sat unused and unavailable for nearly 45 minutes before anyone showed up to use them. If you want your moneys worth go somewhere else. Youre paying for possibly a view and access to their small private beach with a kids playground (which is small but a nice addition). Absolutely nothing else here that u cant get in the same area of LG. Give your money to their competitors so they either start to improve or go out of business.

If I could give this 0 stars, I would. Please stay away from this place. Despite some poor reviews on Google and Yelp, I gave this place the benefit of the doubt, but I was wrong in doing so. All the poor reviews for management or hotel quality are all true. My fiancé and I booked this place for a Friday and Saturday night. When we arrived, we walked into a messy room with towels everywhere, used coffee cups, the beds not made, and full garbages. We requested another room in exchange for the messy room, and the 2nd room was still dirty. We tried to get a refund and Kristine Dawson, also known as Dawn, accused my fiancé and I of making the room messy ourselves in an attempt to get our money back. She called us "criminals" and "liars" and denied our refund request. These accusations are completely untrue, and for her to accuse my fiancé and I for an act like that is terrible. Do not stay here

leaving 1 star because you have to... Everything was great at check-in then- Bath of our rooms were filthy. I mean the hallway to 1 room needed a serious vacuuming. There were crumbs on the counter top-we came prepared with chlorox wipes and Lysol spray. The hair balls, dust and blackness that covered the wipes were enough to make u gag---they weren't dust bunnies they were dust/hair cats....our suite wreaked of smoke and same situation with crumbs dust cats and also peanuts on the floor. My stepson in the other room is highly allergic, thank goodness he wasn't in that room. One night we waited over 30mins for a parking spot. We needed handicap accessible-non near our room plus our room wasn't easy to access. Spotty WiFi-even though they spent a ton of money of getting a new system. We were told it was only our devices not working. They were nice enough to send someone down to help-The pool is cloudy and strong smell of urine. I watched a handful of people spit on the walkway from the pool to the beach barefoot and the walkways are not sprayed down. Don't try and talk to Dawn the manager as she will speak to you as though you are a POS, stating; "how is any of this my problem". Niiiiiice. The icing on the cake was me telling her we were traveling with my special needs child-she then made a reference to problematic special kid that she thought was in my party. Was not. We notified them we would be leaving a day early. We were up and out way before checkout- to be told I still was paying for both rooms for the night we wouldn't be there. All I was looking for was maybe a complimentary coffee or snack or kayak ride-something for our inconvenience..."how is this my problem?" Well, Karen, I mean Dawn. Your the manager.

We tried to check in to the Surfside at the specified 4:00 p.m. time on 7/17/21 but were turned away and told to come back at 5:30 as our room wasn't ready. When we returned, we were told that there would be no housekeeping service during our stay since this 154 room/41 suite motel had only 4 housekeepers working. We were not informed of this prior to our visit in any of the communications we received from the motel, and there was no notice of this posted on their website. What we found when we got to the room was appalling: 1) A soap with a pubic hair on it had been left in the shower. 2) A second, used and melted soap was pushed into the corner of the shower. 3) There was sand all over the floor, and two piles of sand on the back of the sink. 4) There was a large puddle of filthy mop water in front of the sliding door. 5) I had to clean the toilet, the back of which was covered with filth. 6) The smell of mold and mildew from the ventilation system was overwhelming, especially in my stepdaughter's room in the "suite." 7) As previously mentioned, we were not told that there would be no housekeeping service. 8) The air conditioning/heating was all or nothing. It couldn't be controlled otherwise. On the night of 7/17/21, I called the front desk and asked to be moved to another room. I was told that that was not possible. On the morning of 7/18/21, I called the front desk and told the clerk the details of the disgusting room, that we were checking out, and that I wanted a refund for the reservations on 7/18/21 and 7/19/21. The clerk said that that was not possible. I asked to speak to the manager and was denied. We were fortunate to find a room at a neighboring motel, so we left the Surfside room well before their checkout time. I checked out at the front desk, repeating my complaints and my request for a refund. The clerk spoke to the manager out of my sight and returned to tell me that that was not possible. I asked to speak to the manager and was again told that that was not possible. I disputed our bill with the credit card company that I had used, providing the above information and photographs of the room. Although we could not dispute the charge for the horrible night we spent in this hellhole, sleeping in the filth left behind by previous guests, on 11/4/21 I was notified that we won our dispute and were credited $1004.58 for the two remaining days in the original reservation.