Sushiro Jewel Changi

Great eating here. No queue Was there on CNY eve. At 1830. Place was big. We got a table within 10 min. We ate for 50 minutes and thoroughly enjoyed the food very much. Service was as per normal. Was quite happy cos the sashimi was selling at $6.90 instead of $9.90 So, we were very happy to have the discount on this.

I was quite disappointed with my visit to Sushiro at Jewel. The sushi rice didn’t hold together well and felt more like Chinese rice rather than proper Japanese sushi rice. There wasn’t enough vinegar in the rice to give it that distinct flavor or stickiness, which really affected the overall texture and experience. Unfortunately, the food also didn’t taste as fresh as I expected from a well-known sushi chain. Overall, it was not an enjoyable meal and definitely below the usual Sushiro standard.

Really bad service i had today. Crowd looks okay, definitely busy but the worst part is everything is in a mess. Understand the staff might be overwhelmed with many things. The company processes has total no control on service recovery on the ground. Asking patrons to full up survey with no ways to get back to them at all. I’m not coming back again. Had submitted a long survey last evening, let’s see how they even respond through that channel to so call “improve their service quality” by giving customers $1 off their next meal. To be honest, this is principles. I’m not expecting a free meal neither am i happy to pay for such services. Edit: after reading other reviews, I’ll post my survey submission public. This store should not operate with this kind of staff quality and training from your company. This is not the first time i came to this store. My wife is your all time supporter even when we goes to Japan. The experience I get from this store is getting from bad to worse. It wasn’t this messy until tonight. Crowd tonight was not as bad as I had gone through since I last visited. Food did not come to me, i waited for so long seeing bowls and bowls of ramen delivered to other tables except mine. After waiting for a very long time I realised things were amissed and to find out that it was wrongly delivered after I checked the Ordered List. Called for staff assistance and it took a while which i can understand when your store could be busy. Next, while ordering the second bowl of ramen, I asked for children tableware all it came was just the small bowl. To be fair, one younger staff who brought the bowl to me informed me that all forks were all in used or washing when we ordered our second bowl (seriously?). She said she will go back to check and she never came back. Again to remind, after the second bowl of ramen came i placed another order of kids tableware which never turn up as well. It was until i had finished the whole dinner that i sought to escalate to the store manager Kenny, i got an answer that he was sorry the store was busy. I can get it when things get busy but a mess like this i seriously cannot accept. Lastly is what i was asking for is a service recovery for such service quality which you could have at the very least waive my service charge however, you are forcing me to pay service charge is what i feel is something i cannot accept and your store manager cannot do anything about it. This is the level of autonomy you are giving your store manager to and you are telling me you are improving your service quality? All that i get was to submit a feedback? This is obviously to downplay the experience you are trying very hard to improve. A very terrible experience tonight which I’m making sure I’m recording this right after the dinner.

Sushiro at Jewel Changi offers a great, affordable conveyor belt sushi experience. Key Takeaways * Vast Variety: Over 100 sushi and side dishes, including unique seasonal and international specials (like their exclusive Chicken Rice Nigiri). * Experience: Fun, fast, and interactive with both a conveyor belt and a separate express belt for specific orders via a touch panel. * Quality: Generally good and fresh for a chain, offering excellent value-for-money at a prime location. * Must-Try: Their specialty sushi, sashimi, and Japanese-imported desserts (Matcha Soft Serve, Mille Crepe). * Heads Up: Expect long queues and a strict 60-minute dining limit during peak hours. Reservations are highly recommended. It's a highly recommended spot for a satisfying and affordable sushi fix!

I came here for dinner last night, never having been before. I didn’t realize Sushiro was conveyer belt sushi. If I did, I might not have tried it out. Anyway, I still feel glad that I did. Upon the server’s recommendation, I got the salmon platter for one person. Instead of all the rolls being one flavor, I got to try out different ones. They were all tasty, I can’t pick any favorites. Overall, I’ve had better sushi in LA and in Japan, but if I needed Japanese food while at the airport or if in this area again I wouldn’t mind coming back.

This was one of the freshest sushi i've eat. I tried. I had salmon, maguro and some other dishes i couldn't remember. Great meal. Would definitely visit again.

The quality of food drops a lot here. The urchin wrap looks like a vomit and the crap stick sushi rice is a disaster. See the photo and you will know

We mistakenly ordered a sushi dish because I couldn’t see the photo clearly in the system, and it turned out to be raw. When we approached the waiter to request a change, she stated it wasn’t possible since it was already in the system. Instead of trying to accommodate us, she suggested we have it will not be fully cooked even though sending to kitchen and just walked away like that, but didn’t engage with our concerns. I’ve dined at numerous Japanese restaurants where they have been willing to make changes for customers. This experience at your restaurant was extremely disappointing, and the lack of responsiveness from the waiter was unacceptable.