Sutton Place Hotel Toronto

We had a great experience at this hotel. It’s in the perfect location and we loved that you can walk anywhere from here. The room was perfect from the nice toiletries to the bathrobes, and the nespresso machine in the room. This hotel is clean and well maintained. The only thing I would recommend is a professional cleaning of the carpets in the rooms to remove stains. We also had breakfast at the downstairs restaurant. The coffee was actually really good and the food was delicious. The evening before we were looking for Asian food recommendations and the restaurant manager kindly recommended some really good places that we tried out. We were super impressed by all the staff. They are professional, super friendly and accommodating and don’t have a snobby attitude that you would find at some higher end hotels. The staff and their amazing service and personalities shine through. We had a great stay and wish we booked longer.

We had such a wonderful stay at the Sutton Place Toronto. The location is fantastic, the rooms are clean, modern and well appointed. And hospitality they go above and beyond. Sue checked us in and she was so lovely. She even sent up a birthday welcome surprise as we were in town to celebrate my birthday. It was unexpected and so kind. It really made us love the hotel even more. We will definitely stay again. Thanks so much!!

We had an incredible experience at this hotel while celebrating my friend’s birthday. From the moment we arrived, the service was top-notch! Keith was the first person to welcome us, and he went above and beyond—offering nightlife recommendations, helping us with our bags, and even surprising us with champagne and a birthday dessert. The room was spacious, spotless, and perfect for our stay. We truly felt taken care of and had such a lovely time. We’ll definitely be coming back the next time we’re in Toronto!

The last three days it has been a nightmare for me in Toronto. But the staff in this hotel bent over backward as far as I’m concerned to help me and have a enjoy this hotel. The desk staff has been bent over backward to make my life easier and less stressful. The staff in the dining room have been so kind friendly, cheerful and helpful.. So I really do appreciate the people here, I’m just going to mention a few people that have gone way out of their way to help me calm down and enjoy my time in the hotel, |D’Andre, Julian, Sue, Jerwin, Julianna & Rhys, Grace hostess, for the dining room, really was cheerful and helpful. I really appreciated the staff.. I’d like to say I would be more than happy to come back, but I think Toronto was just too big for me I’m sticking to smaller towns . I have to add this. The airport was too crazy. I think I’ll take the train if I ever come back here. David H Whitfield

I stayed at Sutton Place Hotel in Toronto and honestly, for the very high price they charge, the experience was disappointing. If it were a budget hotel I wouldn’t mind, but at this rate the issues are unacceptable. - I requested a different room layout months in advance multiple times, this wasn’t actioned and management were totally nonplussed when I asked about this. - Massive desk in the room but no mirror above/on it, so it couldn’t be used as a vanity. - The magnifying mirror in the bathroom was positioned ridiculously low. - No bottled water provided in the room — after a long day of travel, that’s the bare minimum. - No kettle or tea-making facilities, which is shocking at this price point. - No hooks anywhere, despite loads of empty wall space. - Large TV was hanging ominously forwards off the wall. I complained, but nothing was fixed. - Every day we received different towels. Some days one flannel, some days two, some days none at all. One day they left on dirty towel on the floor but took the rest, another they removed one of the unused robes from the bathroom? When I called to ask for some towels I was brought pillowcases. Totally bizarre. - The room wasn’t even vacuumed on arrival. - Ice machine on our floor didn’t work the whole stay, even after multiple complaints. - We came back at 12:30pm and the keycard scanner on the main door didn’t work at all. If someone hadn’t heard me knocking, I’d have been locked outside in the middle of the night.

We recently hosted a corporate evening event here, and the experience was exceptional from start to finish. The team was incredibly professional and accommodating, reaching out in advance, arranging a tasting, and ensuring every detail was aligned with our expectations. On the day of the event, everything was flawlessly executed. The space was beautifully set up, the service was attentive without being intrusive, and every aspect was ready ahead of time. My entire team had a wonderful evening and genuinely enjoyed themselves. The food was truly outstanding—an impressive variety of flavors and textures that worked perfectly together. Many of our guests commented on the quality and creativity of the dishes. What stood out most was the level of care and coordination the staff put into making sure everything ran smoothly. It felt like they were fully invested in making our event a success. I wouldn’t hesitate to recommend this venue for any professional gathering or special occasion. I am already looking forward to planning our next event here.

Good hotel, well located. Room was spacious and well appointed, bed was comfortable. Our room looked directly into some condos, but I'm not shy so that was fine with me. Shower had good water pressure but didn't drain fast enough. The pool was bright and clean. No hot tub though. I would happily stay here again.

The room, service, facilities and staff were all excellent and we had a thoroughly enjoyable stay. The hotel is ideally located and all Toronto’s main attractions are within easy walking distance. The only tiny issue we had was being able to hear gym equipment being used above on occasions, but that really didn’t affect our overall experience.

Beautiful space, amazing rooms. Fantastic amenities, the pool is gorgeous. Working with the sales team, especially Marshall and Wendy, was a dream. Highly recommend for corporate events, they were great!

Stayed here for the caribana weekend. Had some challenges finding it initially as I walked from the train station but the staff was polite and I got checked in quickly. Room was nice and spacious with all the amenities I like. The room was far from the elevator but I didn't have to wait long for it. You could hear some street noise but not so much that it disturbed my sleeping. The fire alarm is loud but other than that false alarm, my stay was pleasant.

The front desk associates were very attentive. They provided recommendations of things to do based on the activities going on that weekend. They were super nice and offered us drinks in the morning even if we were heading out. The rooms were nice and comfortable. Very clean. The pool was an indoor pool and they had lounge chairs around the pool to hang out in. It was a very nice pool. They also had valet parking. Overall, we had a great stay at this hotel. Anything that we needed they provided to us within a reasonable timeframe. It was close enough to all the activities without putting us in the middle of everything. This hotel is located in an area that has construction and doesn't automatically pull up on the gps but it pulls up the condos right next to it. I would def come back and stay at this hotel again.

Every aspect of our stay was amazing! Was upgraded to an awesome room. Front desk was so helpful with everything! Wish we could have stayed longer!

We checked in here for a few days. We were so pleased! Jullian was very helpful and friendly. Great customer service, great attitude and very helpful. Thank you Julian

Clean spacious with the most polite and helpful staff . Quiet cafe on property but closes earlier than stated. Staff is there for 24 hours, rooms are quiet and you can barely hear anything on the busy streets. Modern clean rooms with comfortable beds. Nespresso machine and fridge in the room.

Stayed downtown for one night before we had to head out for a tournament. Great hotel - new , modern and an unbelievable location downtown. Excellent front deck staff. Rooms really beautiful and spacious. Quiet with all amenities you would expect. Valet the next morning was terrific - packed our car better than we could and filled us up with waters before we headed out. Great option if staying downtown - will definitely be coming back

Beautiful, clean hotel in fabulous location downtown Toronto. Booking was easy, staff was efficient, friendly, attentive and very professional. Very very pleased with my stay, I hope to make it my regular place to stay whenever I visit the city.