Svenska Design Hotels

Disgraceful Service, Extortionate Fees, and Denied Check-In – Avoid at All Costs! I had an utterly deplorable experience with Svenska Design Hotel, Mumbai, that ruined my travel plans and left me and my family distressed. I booked a stay through Amazon Pay/MakeMyTrip for my uncle and his 82-year-old father, paying INR 13,909 upfront for two nights. Due to an autofill error on the booking platform, my name was listed as the primary guest. Within 7 minutes of receiving confirmation I contacted MakeMyTrip customer care to correct this. They confirmed they emailed the hotel to update the voucher, and the secondary guest name was updated after multiple follow-ups. However, the hotel’s response was nothing short of exploitative. They demanded an outrageous INR 2,100 plus taxes per night (4200 in total) just to change the primary guest name—a simple administrative correction that should be routine. To make matters worse, they outright refused to allow even the secondary guest to check in, leaving my elderly relative stranded. This is not just poor service; it’s predatory behavior, especially considering the booking was fully paid and the current rate for similar rooms has Dropped to 11,000 . The hotel’s staff specially Chetan Rajjak (Front office Manager) showed no empathy, professionalism, or willingness to resolve the issue, despite my ample proof of communication (call logs, emails, and confirmations). Their insistence on exorbitant fees for a minor error reeks of greed and violates fair trade practices under the Consumer Protection Act, 2019. Svenska Design Hotel’s actions are a disgrace to the hospitality industry, preying on customers with unjustified charges and callous disregard for elderly guests. Avoid this hotel at all costs unless you want to be extorted and humiliated. I will never book here again and urge others to steer clear of this unethical establishment.

I stayed at Svenska Hotel, Andheri West for two weeks in August and had a wonderful experience. The rooms are outstanding, very clean, and well-maintained. The restaurant service is excellent, the breakfast buffet is very good, and the food overall is impressive. The location is also perfect, with the airport, beach, and other attractions close by. Overall, everything about my stay was exceptional..

The location of the hotel is good and staffs are accomodating... Specially Ms. Safia at reception is very attentive, responsible and addresses the need of customer.... I have stayed twice at Svenska and at both times, Ms. Safia was so supportive. ||But the hotel facility to be improved like rooms are dusty not cleaned properly because of which some stingy smell at few places like inside cupboard, chairs, bathroom glasses

recently stayed at this hotel with my daughter, and our experience was truly wonderful. The rooms were exceptionally spacious, providing plenty of comfort and relaxation during our stay. The staff was warm and courteous throughout, but a special mention goes to Afiya at the front desk. She greeted us with a genuine smile, made our check-in and check-out processes seamless, and went above and beyond to ensure we felt welcomed and cared for.

This is my second stay in this month. The hotel offers decent facilities, but the service could be improved. While the location is great, the overall experience didn’t meet my expectations for the price. I hope the management addresses these issues in the future. Extra bed is not at all comfortable.

Extremely Unprofessional – Only Interested in Money, Not Service Booked Svenska Hotel, Andheri West for my team visiting from the South, with plans for more crew to join. Unfortunately, the experience has been terrible and frustrating. The staff and management clearly don’t care about client satisfaction or repeat business. They are only focused on extracting money, not on providing even the most basic level of service or hospitality. We faced zero cooperation, and every small request became a task. When we tried to extend the stay, they deliberately created confusion and added unjustified charges. Absolutely no accountability or willingness to help. As someone working in the film and creative industry, I deal with a lot of outstation teams. Based on this pathetic experience, I’ll make sure to warn everyone in my network – if you’re visiting Mumbai, avoid Svenska at all costs. It’s a surefire way to ruin your stay and waste your time, money, and peace of mind. Highly unprofessional and not worth it.

“The room was very nice and comfortable. The housekeeping staff, Nikumoni and Omkar, were extremely helpful with laundry, room cleaning, and other services. Both of them were very polite and attentive, making my stay even more pleasant. Special thanks to Nikumoni and Omkar for their excellent service and warm hospitality.

The hotel has a beautiful ambiance, nice clean spacious rooms , good service |Very nice food , best location, the whole staff as follows:|Satej |Chetan |Safia |Vikas |Gouri |Sagar |Krishna |Floyied |Shah |Nishan |All were super courteous and friendly |I liked the fact that in night how secure a single woman is in this hotel in terms of safety as they keep the main door partially locked |Beautiful stay overall, my experience was amazing