Swamp Rabbit Inn TR

This was our 2nd experience at a Swamp Rabbit Inn property. The first time, we stayed at the Greenville location. I followed their page for years afterwards, which is how I learned about the Travelers Rest location. Otherwise, I would have never known that TR even existed! We opted for The Cottage, instead of the main inn. We wanted to have the whole place to ourselves for a true getaway. The Cottage definitely has that charming, cozy, atmosphere about it. There was plenty of room for six people, even though we ended up with four. The 2 bedrooms are huge, and you get 2 full bathrooms, which is a rare find. The beds were comfortable. The towels were big and fluffy. The only complaint my husband had was the TV’s are super small, and we couldn’t figure out how to work the TV in the master bedroom. To be fair, you don’t book a retreat at the base of the mountains to sit and watch TV all day:-) The Swamp Rabbit Inn is a viable option for accommodations in TR. As for bike rental, I recommend Freehub on Main St. in TR. We rented cruiser bikes from Freehub to ride the Swamp Rabbit Trail. The reason I’m giving 4 stars instead of 5 is because the exterior and grounds of the property is in need of TLC. Also, they desperately need a bike shed at the TR location. If I was running this property, I would turn the studio into a bike shed instead of a 3rd guest room. It would add an extra incentive to keep this place “hopping!”

I stayed at the Traveler's Rest location with two of my teenage children for one night. I booked a room with two beds so I could share a bed with my daughter and my son could have his own bed. It was late when we arrived (around 10pm), and I used the code that was emailed to me to get into the room I booked. It would not work. I texted the number listed in the email for help with no response until the next morning. After 15 minutes of trying the code over and over again and waiting for a response, I realized that the second confirmation email I received said the door to my room was green and the name of the room was not the one I booked, but it was the room across the hall. The code worked for that room. There was a king size bed in this room. My son felt awkward sleeping in the bed with me and his sister, so he slept on the floor. I did not bother bringing it up to the inn because it was only for one night and I felt it was an honest mistake. It helped that my son didn't mind sleeping on the floor. I had to go back to the same area three weeks later and decided I'd give this place another try because our room was cute and I liked the location. I booked a room with a king sized bed in the main house. I was planning to be there with my two youngest children. Eight days before my reservation, I texted the number listed in my confirmation email about switching to a room with two beds because a friend offered to come as company since it was a long drive, and I had two little kids. I requested the coach house because it had two beds so my friend could have her own. I'm including screenshots of texts with whomever was responding to me. This person was willing to switch my room, but was slow to respond in the beginning, and eventually stopped responding to my texts. I tried calling, but they blocked my phone number. I ended up booking the second room and requested a refund for the first through email. In hindsight, I should not have booked the second room at all and just stayed somewhere, but I honestly thought that while person who was texting with me was terrible at communication, that didn't mean other employees would also be awful. I'm not sure there are other employees. Once I returned home, I used my husband's phone to call the number listed in the email, the same one I had been texting, and the same one that blocked my number. Unsurprisingly, the call from his number went through. Pam, the woman I finally spoke to on the phone, was incredibly rude. After reminding her that I WAS in communication with them about canceling the first room before the seven day period mentioned in their booking process, she agreed to refund the first room I booked. She sounded sketchy and I did not feel confident that she was being honest with me. When I pressed her on how much she would be refunding me, she became more angry and refused to give me an amount. After I asked several times for an amount, she finally gave me the amount of a full refund-which was over $600. She said she was submitting the refund "right now" while I was on the phone with her. The next day, there still was no credit to my bank account. I called from my husband's phone again, and. she said she already submitted a refund the day before. When I asked her to clarify the amount I should be looking for, she refused to tell me. I asked her to email me confirmation of the refund including the amount, and she said she was driving and would do it later. I have never received any communication from her and still no refund.|While I was at the inn, another guest came to ask if I had a way to get in touch with staff because he was having trouble. He said his bathroom door got locked with his stuff inside, and he was unable to get his belongings. He spoke to staff about it, but when he tried calling back, these were his words: "I know this sounds crazy, but I think they blocked my number. I can't get through to them anymore." Not crazy to me! I would NEVER recommend for someone to stay here. Pam is, by far, the worst person I have ever dealt with.

The location was great but the property is run down and not well maintained. I specifically asked the owners before booking if their pool was open/working and they assured me it was. We arrived and the pool was filled about half way, lining peeling off the sides, bugs/trash/debris covering the bottom. Very disappointed in our stay. Huge wasp nest right outside our cottage door that had been there for a while based on its size.

I have never stayed here and never will. I booked the 2-bedroom cottage for the first weekend in October through Hotels.com. I chose the pay at property option but my credit card was charged. Not only was it charged the full amount, it was for $30 more than the price shown on Hotels.com. The night we realized our card had been charged, I went online to look for a phone number for the property so I could call them the next day and I accidentally hit the call button. I hung up right away because I figured no one would answer. About 45 minutes later, the owner or manager called back and my husband spoke to her. When he told her what the issue was, her immediate response was, "You woke me up for that?" as if we had somehow known that she was asleep and purposefully woke her up. She then went on to say that if we had read the fine print, we would've seen that a deposit of up to 100% may be required and that this property charges the full 100%. First of all, I looked back on Hotels.com and NOWHERE does it state anything about a deposit. And secondly, 100% deposit is not a deposit, it's the full amount of the booking. My husband then asked if we could get a receipt because we didn't have any confirmation that it had been paid other than our credit card statement and she told him that our bank statement was the receipt. When he pushed the issue, she told him their administrative office wasn't open 24 hours. When he got off the phone, he said she was extremely rude the entire conversation and that he wasn’t staying there. I went on Hotels.com and cancelled the booking and he called the property the next day and left a message asking when he could expect our card to be refunded. It took two days to get a response.

DETAILED/HONEST REVIEW W/PICS - READ BEFORE BOOKING! DON'T STAY AT THE TR INN UNTIL THEY FIX THESE ISSUES! I am a local that was gifted a staycation here as a birthday present. I did not expect five star luxury but for $200 a night, I expected better. I wanna say that the location is really pretty. It's very serene and tranquil and is a nice spot for a private getaway. There were others staying there but the location was so quiet I wondered if I was alone. My problem is with the room, the grounds, and the ownership. We tried to resolve this with the inn but couldn't get ahold of leadership and the email bounced back. My sheets were very clean, as was the toilet, sink, and basin of the tub. That said- there were marks all over the walls, mud splatter on the baseboards, quickly/cheaply done repair work, damaged walls and doors, mess left in the storage closet and mildew in the gapping of the tub. My lampshades were water stained and turned around to face the wall as if I wouldn't see them. There were dead bugs in the windowsill and corners of the room. The most irritating part is that these are all simple fixes that could be fixed with a few hours of work and a trip to Walmart. The grounds are pretty but need maintenance. Some of the overgrowth and weather beaten stuff works given the vibe but again, a pressure washer and a few hours of focused yardwork could do a lot . There's mystery plastic behind the gazebo. The deck is rotting and there's loose boards. The pool is clean.The inn is hard to see from the road and there's no signage to tell you exactly where to go. If I booked this for an event based on the website, I'd be confused, disappointed and embarrassed. Booking is a nightmare if you're not tech savvy. It's self serve and the owner doesn't make herself available. She's also got a reputation in the other reviews for being rude to guests who inconvenience her. When you book, you're sent an insane looking email with tiny print and a million instructions on every aspect of the stay. Idk if it's supposed to be helpful but it comes across as chaotic and lazy. The pictures on the website are not accurate to the location and you will be confused if you use them for reference. Some of the photos are even for the Greenville Inn which is more confusing. I get the feeling this is a one to two person operation. If so, hire help. If not, get it together. My family is from the TR area and I love it a lot so to think that travellers are coming here and thinking this is how we do things is bothersome.

UPDATE: Since I posted this review (below), the manager of the SRI contacted us and offered to rescind the $100.00 charge. She also agreed to improve communication with clients regarding their pet policies. We appreciate her reaching out and hope others can have more pet-friendly experiences. ---- We have stayed here twice with our dog Pip, and want to warn any dog-owners. Although we had a good visit last fall, this past week ended up being a negative experience. Housekeeping complained we let the dog run free and dirtied the room with feces and mud. Stains were on the bed when we arrived and he did not run loose. Their policy forbids dogs on furniture, and we'll allow he did jump on the bed, but there were certainly no feces. They charged us an extra $100 for violating the policy and it felt excessive. Do take photos of your room upon arrival as you might a car rental.

The picture is not at all what this place looks like! It’s not white with black, but a peeling, faded blue with yellow trim. You drive past because it’s hidden behind trees and the sign is laying on the ground. The self check-in is nice and the main floor seems updated, that’s where it ends. ||The main floor bathroom is literally in the kitchen which is weird and unsanitary, all the windows have giant spiderwebs. As I sat at the community table a spider fell from somewhere onto my arm, we stayed in the Camellia room. The room was awful, stains and a hole on the window seat cushion, bedspread had a huge yellow stain, 2 arm chairs have been through it! The shower was horrific, the mold and dried soap on the pumps in the shower, painted toilet seat and overall unclean floor was disturbing. You cannot mange the temperature, it was extremely hot. We had the ceiling fan on which then rustled the tin foil on the window, yes foil on the window. We had sent a text like the checkin reservation had stated to reserve bikes 2 days after booking, but there were no bikes available when we got there. There is also a stink bug issue, I killed multiple in our 1 night of staying. The beds were like sleeping on a wood plank and the metal bed frames creak with the slightest movement. We stayed 1 of 2 nights, what an utter waste of money, I get shabby chic, but this is not! This could be such a great place to stay, but it has not been maintained and from other reviews it seems this was my mistake to stay here, please don’t do the same.

As soon as I walked in, I realized how hot it was and started looking for a thermostat to adjust the temp. There wasn’t an option in the room to do that. The hours to contact management during office hours are 11am-4pm…..that’s exactly in between check-out and check-in times. She responded once to a parking question I had but then never responded to the temperature question. The “breakfast” portion of the stay is extremely sad. It’s bagels with nothing to go on them, three types of cereal with regular milk, and a few mini muffins. That’s it. The room is very outdated with paint chipping off door frames. The bathroom (especially the tub) feels very old. The amenities they offer is basically next to nothing. The tv supposedly has cable but the only channels I could get were the local news and then I had to use my logins for roku. Just realize going in that if you need any real assistance while there, you are likely to not receive it. The email document they send takes you 15 minutes to read through and don’t miss anything because she may fine you $100 for leaving your pizza box in your room….thats buried in the email haha. The town is cute and a great local coffee shop but this room definitely wasn’t worth what I paid.

The location of the Swamp Rabbit Inn Travelers Rest is great. Everything else is not good. Very dirty Cottage and very neglected property as a whole. There are much better options than this overpriced Inn.

Please do not give this establishment any more business than it has already received. We attended a charity auction last November and won a "day in TR" with a night at this bed and breakfast. What a treat and nice gesture by the ownership! The following May, we contacted the Innkeeper (see photos) to reserve our room. We were told that the coach house was available, and that we could use it for our stay. Great! Fast forward to this week, we reach out to confirm our reservation since we had not had anything further sent from the Innkeeper (although we had requested in several subsequent emails), and, after finally making contact with the Innkeeper, were told that they had not honored our original correspondence and had booked the coach house to a paying customer (vs our comped stay through a charitable donation). While bummed, we were good sports, and said we would stay in their "glamper" named Lola, since we had already made plans in our schedule for travel. We were still planning on having a great time in TR. So.. we arrive in TR today, and get to the property around 2 PM. The camper has cobwebs on the door handle, and we were very suspect of it. Nevertheless, we try reaching out to check in. When we spoke with Wendy on the phone, we were told that check in was at 4 PM and check in details would be sent to our email before then. 4 PM rolls around, nothing. 4:30, nothing. 4:50 we try calling, and receive a text back asking what we need. To check in, of course! Only problem, is that instead of prepping the secondary place for us, the ownership hasn't even cared to try and get it ready! They instead try to use some excuse that the AC doesn't work and the cleaning crew couldn't get it ready. (Again see photos of our texts) I would buy that excuse if there weren't spider-webs on the handle when we arrived. All Wendy had to do was own up to her mistakes BEFORE we traveled here. Say "you know what, I really messed up. I booked your room I had promised but can make it up xx weekend" Instead, we are scrounging to find last minute accomodations. Simply put, Wendy runs an inept operation, and cares more about putting money in her pocket than honoring prior commitments. Sure, we had bid on and won this charitable contribution for the stay, but when it came down to honoring it, Wendy has no decency to follow through on her end. Shameful. Please do not give her any more business.

We stayed here during a recent visit to Greenville. Wow! If you think Greenville has changed over there years, so has TR! This Inn is great, although it's set back off the street and the signage is almost impossible to see at night. Our room was spacious, clean and well appointed. We didn't have a chance to take advantage of the pool, which was right outside our door. The common area was nice and roomy. You can walk to any number of nice places for dinner and/or a drink. The Inn has a cycling theme, and is directly across the street from the Swamp Rabbit Trail. We greatly enjoyed our stay here, and will likely return.

Lovely and great location! I stayed in the coach house and it was clean, comfortable, and quiet. Kitchenette equipped with a microwave, refrigerator, and Keurig. RIGHT across the street is the Swamp Rabbit Biking/Hiking Trail. I highly recommend this adorable inn!

Please please do NOT stay here. I am warning you. I booked a 2 night stay at the Swamp Rabbit in after receiving news that my apartment flooded. From the pictures and website information I thought this would be lovely stay. Let me tell you now, it was not. They are supposed to send you the check in code for the keyless entry and all info the morning of your checkin day. I received check in information HOURS after check in.That was after I REPEATEDLY tried contacting the Inn numerous ways (email, phone, website). Once I got to the Inn, the 4 digit check in code was incorrect. I tried calling the emergency line, once again, numerous times. We stood outside, on Christmas Day, in 20 degree weather for as long as we could before we realized we would have to stay at the hotel next door. I warn you--communication with this property is basically IMPOSSIBLE. I was finally able to get in touch with the owner the next morning and she profusely apologized and promised a refund. After 1 week of not receiving my refund, I sent an email and attempted to call to ask for an update. After 2 weeks, I sent another email and called. Both attempts I could not reach ANYONE. After 3 weeks, I have finally gotten intouch with the owner and she FINALLY issued a refund. Please, save yourself the hassle and stay somewhere else. There are better options around Travelers Rest. I have NEVER had such an awful experience with any hotel/Airbnb. I've also never left a review like this, but after such a hassle I would feel bad not warning others about my experience with the Swamp Rabbit Inn. There are numerous other reviews with the same complaints. I always love supporting local businesses, hence the reason I booked a stay here and not at a major hotel chain. Hopefully others have a better experience than what I did, and many others.

DO NOT BOOK A ROOM HERE!!!! I'm incredibly disappointed in my dealings with the Swamp Rabbit Inn, Traveler's Rest, South Carolina and "0" Stars is a more appropriate rating. Pam, the owner, is completely non-communicative. I booked and paid for "The Queen's Studio" a month in advance as a gift for my daughter's 25th birthday. When my daughter and her husband arrived at the Inn (40 minutes away from their home) the pin-code given on the confirmation paperwork did not work to open the door. There was no staff on site, so my daughter tried to call the phone number for the manager, but the voice mailbox was full. Then she emailed the manager and got no response. I came all the way from California to give my daughter and her husband this special night away from their two small children (and it's just two month's before the birth of their 3rd little one) and there was "No Room at the Inn", or at least no door that would open. I called Booking.com, through which I ordered and paid for the room and they were able to reach Pam, the owner, who somehow lost track of my paid booking and neglected to prepare the room I reserved. The agent at Booking.com gave me Pam's personal number, and told me Pam was sorry for the mix-up, but she would accommodate my daughter at her husband at their Downtown Greenville Swamp Rabbit Inn (another 45 minute drive). My daughter called Pam's number 3x and I called twice and sent a text, but Pam never responded to either of us and at this point my very pregnant daughter and her husband had been standing in the rain, outside the inn for more than an hour with broken promises from both Pam and Booking.com. Booking.com said they could move the reservation to an Express Holiday Inn another 30 minutes away from Traveler's Rest for no additional charge (their advertised price was actually $47 cheaper on line, so we were offered no "deal" at all...no compensation for the trouble or disappointment...just an inflated price for a cheap room, so they wouldn't have to give me any money back). My daughter and her husband just came back home. NO special night away from the kids! NO 25th birthday gift!! NO apology!!! NO customer service!!!! NO NOTHING!!!!! I may or may not even get a refund?!?!?! I won't know for 7-14 business days Pam, you should be ashamed of yourself and your horrible business practices and Booking.com you should NEVER book rooms for the Swamp Rabbit Inn again. Sincerely, an incredibly UNSATISFIED customer!!!!!!!!!!!!!!!!!

I'm surprised there aren't more reviews on Yelp. We stayed at one of the cottages and it was very nice. Just nice little touches that told me they cared. We've been traveling quite a bit with the kids and most of the time when I ask for pack and play, it's never avail in the room. We were pleasantly surprised to not only see it in the room but what a nice one it was! We made a point to bring our own since we question the cleanliness of hotel ones. Granola bars were great! Only complaint was lack of place to wash dishes. Dishes were provided along with tub, sponge and dish soap which was great but bathroom sink was only avail so any food particle couldn't be disposed of. Not sure if we could have used the kitchen in the main house but don't think that was explicitly stated therefore assumed we couldn't. Other than that, great stay. Walking distance to great restaurants.