D5114QHamyr
Google
Awful experience! Unfortunately we decided to ignore the negative reviews on this hotel as we thought the pictures didn’t look too bad and we thought how could it be that bad. But boyyy was it bad, the hotel looks nothing like the pictures!!!! The entrance to the hotel is a large cement carpark. The interior of the hotel is like a horrifically designed 80’s Romanian hotel. Glitter everywhere and silver everywhere but so so run down and dirty. When we got to our room we were heartbroken, the rooms was filthy dirty. The walls and roof has large stains and damage and the headboard also had large stains. The mattress was unbelievably dirty it nearly made me puke. The decor of the room was enough to cause vertigo. The shower was also filthy with dirt all around the outside. I went back to reception to inform the worker that we were really unhappy with our room and is there any other rooms available even if we had to pay extra. He said the hotel was booked out (he didn’t even apologize which was strange, and asked no questions about why we were unhappy). The hotel was very quiet so we highly doubted it was booked out. Our experience only got worse when we went for dinner in the hotel. There was only one server working (a lively blonde Irish lady), she had some help occasionally from an Asian lady who did next to nothing and eventually a robot server. We sat down in the freezing cold restaurant and had to wait quite a while to be served. I ordered the fish which was supposed to be served with lemon and asparagus sauce and the truffle mash. My patterns meal came ten minutes before mine, so he was fine eating by the time I got mine. When my arrived it was a dry piece of fish (no sauce) on top of a deep fat fried piece of chicken??? We were so confused as this was no the description on the menu. My truffle mash never came. When I finally got a server to ask where my truffle mash was and could I get the sauce for my fish, I was told I didn’t order truffle mash and then there was sauce on it already (it was very obviously dry with no sauce…). The blonde lady never wrote down our order so I presume she forgot about the truffle mash. We eventually just gave up and left, we paid 140$ for an absolutely awful meal, no one asked how our food or service was. I was still very hungry as all I got was a small push of dry fish for 42$ and we had to order food to the hotel after. Awful awful hotel please do not go.
