Megan S.
Yelp
This place is a hotspot for tour busses. If you're taking the city bus here, or driving, try to arrive early or come late to avoid the crowds.
There are so many people it is not enjoyable to walk through this self-guided gallery this way as people get bottlenecked the second someone stops to take a selfie, and of course EVERYONE needs a selfie.
The store is HUGE and there's a lot to choose from, but it is a literal free for all when the tour busses are there. Literally had a woman slap my hand away when reaching for some earrings I was looking at.
But here's where this place gets 4 stars, and the caveat is that a little bit of German and some good manners go a long way:
A friend and I were looking at some jewelry in a case and I had asked an employee "auf deutsch" if we could see it and try it on.
She was so pleased that she invited us to the VIP section for some Cava, snacks and a lounge (we also got to skip the loooong checkout lines by purchasing in the VIP area) We also came away with a few complimentary gifts.
The grounds are beautiful, the staff is incredibly nice and the gallery is great (when it isn't jam packed). If you're in Innsbruck, make the trek.