Sweet Hotel Continental

Great location — it’s right within Ciutat Vella so most of the sights, like Catedral de Valencia, Central Mercado, Ajuntament de Valencia, Ceramics Museum, are all within (IMHO) walking distance. And lots of cafés and restaurants nearby too. Staff are also super helpful, even letting us store our luggage after we’d checked out.

Hotel looks so different to the photos that we had to ask if we were in the right room. Their response was "the photos we put online don't have to look like your room". The second person we spoke to confirmed the majority of rooms looked like the one we had been given and not like the photos online. Nothing in the room works or is functional. Hair dryer turns on and off. Toilet seat is broken. Both towel racks are coming off on one side. One bin was broken and both bins were the size of 2 soft drink cans. Only 2 out of the 4 lights in our room worked. Lights are extremely dim and the room is extremely small so it felt like a prison. Rooms so tiny you can barely open 1 suitcase and need to jump over it to leave the bed. Air conditioning is just an old vent that barely cools anything. Sink and shower don't drain properly. Beds are unstable and tiny - I'm 163cm tall and my feet were sticking off the bottom of the bed. Room is badly structured with charging ports in random places no where near tables. No basic amenities or toiletries, only a combined shampoo/body wash - not even a box of tissues. Walls so thin you can hear everyone and everything outside, including neighbours talking, coughing, sneezing, using the water, making other sounds, and even the soft sound that Apple devices make when turned on. Room was dirty when we checked in, including dirty towels and bugs in the room. At the end of our second day, we came back to our room to see it had not been cleaned. When I asked the receptionist she just said "maybe the cleaner forgot". I had to ask for new towels and a bin liner myself. The receptionist told me to leave the old towels and bin liner outside the room, and then she went and took a photo of that. Noting the above, our biggest issue was the photos looking totally different to the room. When we told the hotel, the receptionist said she would check with the manager regarding a room that looked like our photos and provide an update the next day. The next day she did not even as much as say "hello". When I sought an update, she said the manager was "on vacation" and we should have known to speak with the morning receptionist instead. She told us to empty our belongings from the room and put our bags in the lockers as we would "90%" be given another room the next day. Thankfully we didn't do this as the next day, the morning receptionist said the manager was not contactable and there was nothing he could do. He said the other rooms were not much better so moving rooms would be pointless. When I said this was dishonest he tried to find photos online that matched our room and was unable to do so. The shower photographed is a standard small shower with a glass door. The shower we got was a hose on the wall right next to the toilet with no door or anything blocking the water from going everywhere. The bathroom was tiny - I am not big in size and I couldn't even turn around in the without touching the walls, sink or toilet. I asked for a small reimbursement in light of all the issues but, again, was informed that the manager was not contactable so the request could not even be made. Upon reading other negative experiences we completely agree with what others have said about the positive reviews being fake. Waste of money, felt like we had been cheated and scammed. We were extremely uncomfortable during our whole stay here and we do not recommend.

Booked a triple occupancy room. It was very small and plain. Washroom was decent. Arrived a few hours prior to check-in ( and informed them of this ahead of time in hopes of an early check in) and was told our room wasn’t ready, which was understandable. After asking about the likelihood of it being ready early front desk couldn’t give me an answer. After about 30 mins of us opening up our luggage for a change of clothes and using their lobby restroom to change, and then finally being ready to lock up our bags we were told our room was ready…… very frustrating after it seemed like the front desk did nothing to look into this when I asked. Barely any sunlight in the room, as it only had a very small window with tinted glass. You only receive one physical key for your room and they require you to leave it at the front desk as you come and go which is something I’ve never experienced before. Good place if you’re on a budget as it was clean and in a pretty good location, but nothing special.

The location of the hotel is perfect and the room is very clean, however, the walls are paper thin. You can hear everything! Including the pipes. It can be quite bothersome.

The location is excellent, in the middle pf downtown, the bed is comfortable. But the room is tiny and noisy, the bathroom is stinking of cleaning chemicals, the ac was on but did not cool down the room properly. The breakfast is limited and in a tiny ugly corridor without window. The staff is friendly and helpful.

Most importantly, the receptionist went above and beyond to help us with excellent information about our airport transfer. It made our trip so much easier and stress-free. Highly recommend

Simple room,cleaness was ok but can be more. The staff was really helpful and kind. |From the other rooms I can listened all things and I didn’t like. For the breakfast you can reserve your place the night before but at the same time, if you need, you have self service machine in the hall. |I have already read in other reviews about leaking sink or shower and was the same for me. Hope will be repair.|The hotel position it’s really good, 5min.to the city center. To be a 2 stars hotel was pretty!

Previous experience at this hotel was 5 out of 5. The room was bigger, city oriented, spacious toilet… 🏨 small toilet, no fresh air in the room due small window oriented inside the building. Super nice roof top terrace, with great views all around the city center. 📍located in the heart of town, walking distance to metro station, main railway station, Mercado, old town, Corte ingles, all the shops and restaurants. 🍔 basic selection, u have everything that u need for breakfast but its not that enjoyable and diverse. 🧑‍🍳 stuff are very polite and nice but usually they don’t speak or understand English and its very annoying in some situations, especially when we were so tired of sightseeing and walking.