Francesca A.
Yelp
Long story short.... BRIDES and GROOMS, check on your cake orders!! I debated posting this for a while because we did come to a solution, but I wanted to share our experience simply for anyone that plans to order from Sweet Magnolias (Millwork). Kinda disappointed, especially for such an important event.
My husband and I ordered an 8in vintage heart wedding cake just for us to cut. Our wedding was 9.14.24. We ordered the cake sampling box back in April and had a hard time choosing since everything tasted so great, however we decided on the ricotta berry. Picture of the sample box included. I believe the sample box was approx $40ish. We requested the cake in June and prepaid. It was $85.
The week of the wedding I attempted to reach out via email to confirm pickup, but got an email that Katina was out of the country from Sept 4-16. Instead I called and confirmed everything. Someone also did email me back about the pickup process. Eventually everything panned out and we got our beautiful cake. Fast forward to the cutting at the reception and the cake included no berries what so ever. It was super disappointing because we had been looking forward to this cake for months.
I reached out to give sweet mags a chance to fix the issue and got the same out of the country message, but we were on our way to our honeymoon. While on our honeymoon, "sweet mags" responded with the screenshot below offering a $20 refund and admitted to "omitting" the berries in a "mix up", also fully acknowledging they knew what our order was supposed to be. All in all, I agreed to the $20 refund because it's not worth the argument of who baked the cake even though Katina was "out of the country" and the email response was never signed with a persons name, but instead the business name. Lesson learned, triple check on your orders.