Skylar B.
Google
I decided to give this place a try, again, because we heard of the change in ownership. Sadly, different owner, same lack of basic customer service. Staff seem to be burdened to acknowledge customers upon entering (the exception is the young man with a speech impediment who is the only pleasant person there). The lady there ignored some customers in favor of others and was extremely abrupt with her responses and unhelpful. I thought that I must have offended her until I asked 2 different people to retrieve my order and they reported similar experiences.
Initially, the food was good but subsequently went downhill. When the food started matching the service, it's time to stop patronizing. The patties were consistently good. Sometimes the meal has plantains, sometimes not; fish is sometimes red snapper, sometimes not and is instead a barely edible, overcooked aberration that rivals chewing gum; fried chicken meal has sauce, sometimes not. Request for sauce or condiments are completely ignored( I would pay for them if necessary)and if the order is made incorrectly ( their mistake), they expect you to pay for it ( small vs large order). The last time we were there, the food was not good. We have had better service buying tacos at the food truck outside the home depot.