792tiaraw
Google
On October 26, my friends and I dined at Pavao to celebrate a birthday. While the drinks were satisfactory, the food was inconsistent and, overall, quite disappointing. Unfortunately, the service we received also fell well below expectations.||Upon our arrival, the waitress assigned to our table appeared visibly uninterested and maintained an unpleasant attitude throughout the evening. Although the restaurant manager assisted our waitress during the service, her demeanor was also less than welcoming.||The most disheartening moment occurred when the birthday plate was presented. The restaurant manager placed it in front of the birthday girl in a discourteous manner, briefly said “happy birthday” without any enthusiasm, and immediately walked away. What should have been a warm and celebratory gesture instead felt dismissive.||I would like to commend the bartender, Dwayne who although was forced to be our photographer for the night, went out of his way to make our group feel comfortable, and took multiple photos for us without hesitation. ||Pavao has a beautiful ambiance and the potential to provide a wonderful dining experience, however, significant improvement is needed in both food consistency and customer service. I strongly encourage management to conduct additional staff training, to ensure that the service aligns with the restaurant’s overall standard.||What was meant to be a special evening for my friend ended up being somewhat disappointing, and I sincerely hope this feedback will be taken constructively to help improve the guest experience moving forward.