Kate W.
Yelp
I have never had sweet green before, but I've been trying to eat more mindfully and a friend recommended it, so I thought I'd give it a shot. The food is excellent, but it feels like the management has their priorities heavily on pickup over the customers physically in the store. The reviews were completely right that because their number one priority is not taking care of the line, the wait times are atrocious. They had one poor employee all by themselves doing the entire line, from prep to mixing to cashiering. They had five people, including the manager prepping for pickup, and completely ignoring anything else. If they are way understaffed with call ins (understandable) or if it's a deliberate choice (in my mind, questionable), it should not be a turnaround of 35 min to get through a line of 4, yes, 4 people. It's only going to make their problem worse, because guess what, I don't think I'm coming in person again unless I want my time wasted. Looks like another person slotted for pickup.