Elisha I.
Google
I was very excited to visit this place with the specialist coffees available, sadly it didnt meet my expectations. The seating is very uncomfortable. My wishes when enjoying tea or coffee is to sit comfortably in a soft seat and savour a little warm moment. Sadly the wooden benches and wooden stools didnt give that feel. The coffee was nice, not special, and there was only 1 decaffinated option. The other point I found particularly disapointing is that they dont accept cash, despite accepting cash tips on the till area. I wasnt going to tip in cash after them not accepting cash payment, if my cash is no good to purchase, its no good to tip.
Response- i came to visit you because you were a small independent business, i dont like coffee chains. As a small business you are not impervious to peoples critical feedback, just because of your "small business" status. Small business that are stuggling, accept cash to facilitate anyone using their services, regardless of their access to a bank account. And the level of comfort for patrons during their visit is kind of important when you consider wanting to have a few coffees. Theres no consideration of peoples physical needs when considering your seating options available. People with pain disorders (and other disabilities) are going to struggle as did myself and my wife. Seems your "small business" is taylored towards fit, healthy individuals with access to a bank account.
Firstly, you've addressed none of my issues or concerns. Secondly, your telling anyone who reads this that they are not allowed to criticise your business without recieving shaming statements. I can see the love and passion that has gone into the business from the website. Hence why I wrote I was excited to visit. Sadly for me from the website to coffee shop something is seriously lacking. I used the word "status" as you were the one attempting to shame my review and honest feedback for the only reason that you are a small business and you put in alot of love and energy in. You gave yourself that status. Also it takes alot more than passion, love and energy to make a small business work, as other small business owners like yourself will know. One of those attributes is the ability to hear feedback both good and bad, with grace. Review services like Google etc are there for the sole purpose for others to look at where they are planning to go, how other customers have experienced the service and to see if they will like it. I was giving my honest opinion to inform those like myself who prefer to use cash and to have a comfy seat what my experience was. Sadly, your inability to take said feedback under even consideration has solidified to me that i will not be returning. I truly hope your business works for those that are comfortable using it. For those without bank accounts, with limited mobility or a desire for comfort when enjoying a coffee or tea, there are other small independents we can continue to support without fear of retaliation as a response to criticism, not that i would have to if im comfy. Best wishes.
