Swiss-Belcourt Kupang

The view from this hotel is beautiful, and that was the best part of our stay. Unfortunately, the service and facilities did not meet expectations. There is a bar, but alcohol cannot be ordered, which was disappointing and not clearly informed. The towels smelled like cigarettes, which was unpleasant. There was also a lot of noise throughout the day, from early morning until late at night, including loud trolley movements and children running and screaming in the hallways. This made it difficult to rest. Overall, the view is great, but the hotel needs improvement in cleanliness, noise control, and guest experience.

So much to write and unfortunately not good. I am currently staying here. 1. Safety box not working on arrival...reported the incident 4 times before it was fixed on 3rd day of stay. 2. Breakfast is terrible with nothing to eat and no staff there to attend to anything. 3. After completing your laundry you must go and look for it as nobody bothers to deliver it to your room. 4. Downstairs bar does not have a menu or draught beer or whiskey or a barman and nobody can serve you anything? Bottles on display but when asked staff not allowed to open them? 5. Only positive is that view is nice .

For the two nights we stayed, there were rowdy people at the lobby laughing and talking so loudly that we could hear them in our room at Level 3. I’m not sure if the lobby playstation was a cause. On the first night at 12am after we told the receptionist that they were interrupting our sleep and sitting outside our room, there were repeated knocks on our door and hellos which was scary. Was there no hotel security? There weren’t any at the door throughout the day- we observed people entering freely. Secondly, past reviews of faulty rooms were real- we had repeated aircon failures and showers with suddenly no water. The pillows were rock hard and uncomfortable. Kettle lid was faulty. Thirdly, some of the receptionists (except for Shawal) were unhelpful- they said yes to everything with zero action. The room cleaner was more helpful- alerting the mechanics to fix the issues. The only thing I am thankful for is that the hotel was quick in replying my WhatsApp and facilitating my initial wrong booking refund. Even though the rate per night was affordable, this hotel seems catered to locals and domestic tourists with basic needs. For our safety and comfort, unlikely to return again.

Good enough for location but breakfast menu should be changed regularly and room facilities somehow should be cecked and cleaned up. Also this hotel is not friendy difable person

Nice hotel for overnight stay. But the air conditioner of my room was not that cool. By the way, I love their foods on breakfast. Overall all good.

How very disappointing this hotel was! What a mess they did with our airport transfers. With a group of 7 of us all receiving our confirmed transfers and 3 having to wait three quarters of an hour and another couple waited over an hour. The staff could not understand English, and even the transfers back to the airport was a mess. One person had his toes run over by the taxi, and the other taxi driver could not drive the vehicle and stalled numerous times. What a circus. ||The check-in was not easy as the staff could not understand us. ||The bar had very little stock and the restaurant had run out of pizzas & veg spring rolls. The main resturant, downstairs was cooking hot and empty. We are vegetarians and the only thing on the menue was sold out, so they suggested some fried Tofu and we asked if the meal was vegetarian...oh yes it was they said. It arrived with fried Tofu and chicken. ||The duvet cover on our bed was stained, bathroom floor mat flithy, toilet bowl green with growth. No hot water in the shower.||Oh my, oh my, I can not recommend this hotel in any way!!!

A nice hotel, near to the airport and the city, at the seaborder. A great view.The breakfast was simple. You can not oen the windows in your room.

The front desk staff showed no smile, making for a less than pleasant start to our stay. The shower in our room didn't provide hot water. We chose the ocean view, but next time we'll stay at a different hotel.