esraeseroglu
Google
I have stayed at this hotel many times over the years for both business and leisure, but our latest stay was nothing short of a disaster.|We arrived on a rainy day, and there was neither a welcome nor any bellboy assistance. We had to find our own room and carry our luggage ourselves — unacceptable for a hotel of this level.||At breakfast, the waiters repeatedly said “last 5 minutes” and refused to take any new orders. In the room, the shower gel was empty and there were no coffee capsules. Later at night, when we wanted to have coffee, there wasn’t a single open space in the hotel. We were told to “have it in the room.” The Turkish coffee we ordered came in a tiny espresso cup, at a ridiculous price.||We reported all of these issues in detail at check-out. Guest Relations called us afterwards, and we spoke for half an hour. They promised to get back to us immediately, but it’s been 10 days and we’ve heard nothing. When we called them ourselves, the only thing they offered was to cover the cost of the coffee.||This used to be one of our preferred hotels, but now it’s below average due to poor management and lack of care. Service quality has hit rock bottom, and their understanding of customer satisfaction has completely disappeared. What a shame. With so many better options available, we will not be returning.
