Swissôtel Nankai Osaka

Fantastic location. Right above the train station and subway station. You won't notice what you are above but it makes it convenient to get anywhere in the area. The area is also walkable and close to many of the major tourist areas. Great restaurants and shopping is only a short walk away. The breakfast buffet on the top floor is amazing with fantastic views (it is a bit pricey but is well worth the cost for the food and views). The room was nice and well appointed. There is also a great lap pool and gym on the premises.

This hotel is located in a nice and central area close to the train station and Dotanbori neighborhood, which is very lively with lots of shops and things to do. The check-in process is very seamless and the staff is fluent in English, making it a much more smoother process. The rooms are a bit outdated with the carpeting in our room having some stains.The beds were firm with good pillows. The bathroom again a bit updated however, was clean. The views from the hotel are very nice from our high floor. The breakfast buffet is decent but not what we have seen in other hotels in Japan. Overall a decent hotel to stay in if you are looking for something located in the center and don’t mind a older hotel.

The location of this hotel was the best part of it and why I am giving it an overall 3 stars. It's located right above Namba station and walking distance to a bunch of shopping and restaurants as well as Dotonbori. The customer service fell short (this place had big shoes fill after staying at an amazing hotel in Tokyo before coming here) and the club rooms were underwhelming and tiny. Definitely smaller than the size that was listed on the website. The staff wasn't as kind and helpful as the service we had experienced so far in Japan. The club lounge was on our same floor, just a few doors down, and the hallway constantly smelled like food (not in a good way). Usually the lounges occupy their own floors or in a completely separate wing if they are on the same floor as the guest rooms. They made it super difficult and uncomfortable to use the gym with all kinds of rules and required certain types of shoes and clothes to wear. This is supposed to be a 5 star hotel and they had 1 ply toilet paper! For the price we paid, they can definitely afford better toilet paper! I wouldn't stay here again. We are now in Kyoto and experiencing the same type of customer service and luxury as the hotel we stayed at in Tokyo and they have quality toilet paper. :)

The location is unbeatable, and the staff were friendly and accommodating. Breakfast offered a good variety with a healthy mix of options. Coffee machines were conveniently placed throughout the dining area for self-service, minimizing wait times. The luggage delivery service to and from the hotel was also a great convenience. Hotel was helpful to arrange a connecting room for my elderly parents and myself, assisting with unlocking the connecting door as well. Very helpful and prompt service. Room service menu and food quality was good!

One of the nicest hotels in Osaka. The price is not the lowest, but the quality of service and the level of the entire hotel corresponds. Excellent European-Japanese breakfast. Spacious and meticulously cleaned rooms and Nespresso in each room. The advantage is also a well-equipped gym, a 20 m long swimming pool and a jacuzzi. It is never crowded here. Allergy sufferers beware! Pillows and duvets are feather, if you are allergic, inform the reception in advance, without any problems and they will immediately change your bed linen for hypoallergenic. Several restaurants are located on the 10th floor, but be sure to make a reservation. Not only dinners take place on the 36th floor, but you can sit here in the evening until 11 pm, on weekends until midnight and enjoy a wonderful view of the entire city with good drinks. I definitely recommend a visit. 👍

We stayed here after issues with a previous hotel. We were greeted with great care and took time to talk to us. We experienced extremely noisy neighbors through the day and night when we called they handled it extremely efficiently. We also used their laundry service which seemed a low cost for the amount we had. The location is excellent and central. Our room was spacious and clean with great views.

This Swissotel checks all the boxes, and the service did not do one thing wrong. The international breakfast buffet was truly delicious, with something for everybody to eat; it had Japanese food as well as Western-style hotel food, plus a pretty view. The perks and efficiency of an international chain hotel blended seamlessly with those of a Japanese-style hotel. The pajamas provided in the room were comfortable, and soundproofing was flawless. The hotel is situated inside a mall within quick walking distance of a train station in the heart of Osaka, and there are multiple ways to get there. It is an unusual setup when you first arrive, for you can either take the mall elevator directly to the lobby, or you can -- in the mall -- take an escalator up to the lobby. There are lots of attractions inside the mall, including a retro kid-friendly bar with board games, karaoke, and lots of food! The lobby was beautiful, and the elevator room was decorated wonderfully. The check-in was also very efficient, and we encountered some staff in the lobby who spoke English, Japanese, and French, which was very useful. We would all definitely recommend this hotel to anyone in the area!

Excellent location, especially for World Expo and food street shopping. We decided to "splurge" on the upper floor rooms with executive lounge access-- it was worth it, a great last experience for us in Japan. We checked in near the end of cocktails & snacks hours & the executive lounge was full, but the manager immediately sent us up to the gorgeous 36th floor restaurant, where we were able to enjoy the same drinks and canapes to our hearts content while watching the horizon clear over the Osaka skyline. The included breakfast buffet in the same 36th floor had all kinds of delicious international foods-- fruits and tofu dishes galore, but pecan croissants were my favorite. Dinner there after we got back late & exhausted from the Expo was much appreciated. We enjoyed the Japanese baths & sauna too. Rooms had the same amazing view, & small personalized touches like a pillow menu & comfy PJs hidden away in the drawers that make you feel taken care of. Everyone was accommodating and helpful. Great stay and hope we can come back again soon. Email the concierge if you are trying to get connecting rooms for traveling with kids & they'll tell you which types of rooms connect.

Swisshotel Osaka an amazing hotel with amazing service with lots of amenities. Multiple lounges and excellent service. Location: is in a prime location right above the subway station and a mall which was extremely convenient both to get around the city and to take the airport train. My favorite part of the market on the bottom floor which has sashimi on sale for 30% off after a certain part of the day which we could just come down around that time and eat it in the room. Room: the room was very clean and the size was pretty large for Japan standards. The views were amazing from the room and certain rooms (not ours) has an awesome view of Dotonbori. Our room had a really nice room of the train station and Garden city area which was almost juts as good. Only Cons about the room was that the TV barely has any channels with no way to cast movies from your home devices and was very privative (although who goes to Japan to watch movies anyways) and I also am not a fan of showers that have a tub but also a glass fold out to block water when you shower as a lot of the time the water still sprays out into the bathroom area. Amenities: This hotel has an amazing Onsen which I was so impressed about! I loved that hosts at the front desk give you the run down that it is all nude knowing I was a foreigner lol. The onsen was very clean and wasn't super busy when I went around 7-8pm time. There was 1 other person. There is a hot Onsen tub which is only like 2-3 feet deep which surprised me getting in and then an ice water tub right next to the heated tub. Super refreshing to jump into the ice pool after the hot tub. There is also a dry sauna. Within the Onsen area there is ice water, shaving kits, towels, etc for you to enjoy. The pool was alright. Swisshotel is usually known for their amazing, high end pools but I felt this pool was just average. Lounges: There is medium sized executive lounge with excellent food just below the top floor. They change up the menu daily which was nice (a lot of other platinum lounges just have the same thing every day and it gets boring). The top floor has a restaurant and breakfast buffet which I loved! Tons of options and very clean. Service: excellent service and very one was so polite. They have umbrellas and a luggage scale at concierge desk for you to use. Layout: You do have to take multiple elevators to get to your hotel room but it wasn't too bad. One to get from the bottom level to the lobby then a short walk to the room elevators to get to your room. All of the rooms can be accessed by the lobby elevator which is nice (I've been to some Sweiss hotels where the top floors need to transfer elevators which can be annoying). --------------------------------------------------------------------------------------------------------------- Overall, I loved this hotel and I really have no complaints. Probably the best thing about it was the location. It was so central to everything. Although it is a walk to Dotonburi, it isn't that bad and to get there, you get to pass all of the awesome night markets. I would definitely stay here again coming back to Osaka.

The best hotel to stay in if you're visiting Osaka! We stayed at this hotel for 4 nights and were so happy that we booked this location. The service here is top notch! We booked directly and noted that we were celebrating an anniversary and they upgraded our room and left us chocolates and a sweet note. We also forwarded our luggage from Tokyo and our luggage was already waiting for us in our room when we arrived. We ended up shipping 2 bags to KIX towards the end of our stay and the concierge was extremely helpful. Huge plus that they spoke extremely fluent English too! The room itself was gorgeous. For Japan standards, the room was really large and comfortable. It had a bathtub, was fully stocked with amenities (including a Nespresso machine), and a large comfortable bed. We stayed on the 32nd floor and the views from our hotel room were so beautiful. My favorite part of this hotel was its convenience. It's attached to Namba station so from the moment you exit the hotel, you're right in the middle of all the action. There's arcades, shopping, so many delicious food options, Takashimaya (a huge department store with a whole floor dedicated to cheap & quality food), Dotonbori, and a huge Don Quijote within steps of the hotel! Also, if you're traveling to or from KIX international airport, this hotel is extremely convenient. It's literally attached to the train station that takes you directly to KIX. You just go up the elevator and bam, you're directly at the terminal that takes you to the airport. This was especially convenient with luggage! Overall, this was definitely one of my favorite hotels I stayed at in Japan. We'll definitely be booking here again the next time we're in Osaka!

We stayed at Swissotel Nankai for 4 nights while in Osaka. The hotel was located above the Nankai Namba Railway Station making it super convenient to jump on the subway to go anywhere. Even though it was located above the subway station, we never heard any noises. Swisshotel is also a few minutes walk from Dontobori and Kuromon market. My husband and I were very impressed with the service at Swisshotel Nankai, the staff was super responsive and very helpful. I used the gym once during our stay and was pretty satisfied with it. They have many Life Fitness treadmills and a stairmaster. They have free weights and one weights machine if I remember correctly. The carpet in the hallway leading to the gym is split into 2 colors. You have to remove your shoes on one of the sides. If you're not sure, make sure to ask.

I was very happy with my stay at the Swissotel Nankai. The staff at the front desk, concierge and housekeeping are very friendly and helpful. Majority are bilingual so communication is not an issue. Centrally located in Namba, above of the Nankai Namba Railway Station. You can take the shuttle bus, railway or taxi to / from Kansai Airport. It is quite a distance away so allow for an hour travel time. I took taxis for the convenience and the average fare was ¥23,000 ($125usd). For shopping, Takashimaya a large department store is located in the same complex. You're also minutes away from Dotonbori, Sennichimae and Shinsaibashi as well as many brand name stores. For dining, the hotel has a number of restaurants including the top floor (36th) for breakfast with a panoramic view overlooking the city. Of course there are many restaurants located outside of the hotel. Many are hidden gems that are "a hole in the wall". My room had a TV, coffee machine, iron and small refrigerator. The only amenity that was not provided was a hair dryer. The hotel is "nonsmoking" but there is a smoking room located in the lobby. I recommend and would definitely stay at this hotel again.

While the location of the hotel is perfect for being a base in Osaka, it felt very dated and far from being luxurious. Location you are right above Namba Station, but finding how to actually enter the hotel that is where you have to remember the right routes to get to it. The hotel is helpful to tell you what to follow but after a week you feel like a ninja finding all the hidden shortcuts to enter it. The rooms are western large which is great, but the furniture felt cheap. At least you get a decent view since you are on a high floor. The service was alright nothing extraordinary, and the lifts were very slow it felt out of the 8 they had there only 4 where ever running. Breakfast options were expensive when you can get some options downstairs for way cheaper and their both same quality. Overall the hotel is alright, clean, service fine, and centrally located, but it is not luxurious at all.

Swissotel is a renowned hotel chain that is known for its luxury and impeccable service. A review of a Swissotel would highlight the exceptional experience that guests can expect during their stay. From the moment you step into the lobby, you are greeted by a warm and welcoming atmosphere. The staff is friendly and attentive, always ready to assist with any requests. The rooms are spacious and elegantly decorated, providing a comfortable and relaxing environment. The amenities offered at a Swissotel are top-notch, including a fitness center, spa, and swimming pool. The dining options are also exceptional, with a variety of restaurants serving delicious cuisine from around the world. Whether you are traveling for business or leisure, a stay at a Swissotel is sure to exceed your expectations.

Location is top notch, and service is great, but for a 5 star hotel, a lot left to be desired. This was second visit here and the location is the main selling point for me. Right above Namba Station, although it can be very confusing depending on which line you are coming from. We came via the Kintetsu Limited Express this time, and wow, it was really hard figuring out where to go. A bit easier from the regular subway lines for sure. The hotel is connected to several shopping centers as well, and even to the watch row at Takayama, which makes it super convenient. There's also access to a 7-11 just downstairs via the escalators from the coference area. Close to all the tourists attritions so if you want to be in the heart of it, this is the hotel to be. Stayed at a suite and our room offered a very nice view of the city. However, a few things about the room definitely need to be refreshed as the rooms have started to age a bit. AC didn't work well either no matter what temperature we tried to set it at. Our rate included breakfast, which is served at the restaurant at the top floor. While there's ton of offerings, nothing really stood out at the breakfast buffet. Seems like they were a bit understaffed too. Service, again, was great. Check in and check out was easy and simple. The bell desk interactions were great as well.

Great location - can get to it directly in the Namba/Nankai train station. We were 3 in a room. We were told 3 twin beds, but one was a sofa bed, which was pretty well-used. Was told (after) that you can ask for a different mattress, so if you find yourself in the same situation, do ask. Rooms are fairly standard, not huge, but adequate. Bathroom was spacious & amenities were plentiful (bath salts, toothbrushes, toothpaste, hair brushes, etc.). As well as a nice tea service/coffee pod machine in the room. Breakfast was the best we had during our 2 week stay/4 hotels in Japan. Do pre-pay as it's cheaper than adding it after you get there. Everything from great pastries, salmon sashimi, tasty miso soups, dumplings, fresh noodle soups, fantastic fruit choices, etc. The servers are also excellent & you can get lattes, mochas, etc. at no extra charge.

Got a Jr Suite room for 9 days here. We've always stayed here because of the location to the subway station and the department store. Location is key because after a long day sightseeing, the last thing I want to do is fight the crowds on the subway AND in the streets to get back to my comfy room. Costs a little more for our room at this hotel because we pay for the Executive lounge, but it's totally worth it. The buffet breakfast is unreal, views are awesome, and...did I mention the location of this hotel in relation to a main subway station...or that it's located upstairs of Takashimaya, a huge department store? We love to go to the food floors and pick up all kinds of food stuffs to take back to the room for snacks.

I stayed here over 50 times during my 75 trips to Japan and I always felt like it was a home away from home. Super convenient location, comfortable and well-appointed rooms, and exceptional service. I hope to visit again in the future.

All I knew was that I was flying for 10 hours and then had to find our hotel after catching a rapid transit express train, so the hotel better be easy to find. Luckily, SWISSOTEL NAMBA NANKAI is in the TRAIN STATION so once we got off the train (and this was the end of the line for the rapid express) we just walked around the corner, down an escalator and eventually into the lobby of this hotel. SUPER CONVENIENT! The hotel is located close to Takashimaya, Dotonbori, pharmacies, restaurants, shops, walking distance to Kuromon (and you MUST go there, btw), close to pretty much everything in that area. We also stayed at Namba Oriental, which was also convenient, but for that very FIRST night when you land and take the train into Namba, THIS IS THE HOTEL YOU WANT TO STAY IN.

The spacious room, a good selection of dining and bar options, a large gym and the swimming pool confirmed for me that the Swissotel was a great choice while visiting Osaka. Located in a vibrant area (just near the Namba station) the hotel is an excellent base from which to explore local delicacies, including Japan's notoriously small bars. Try Freedom Bar for great cocktails outside of the hotel. If shopping is your passion, the hotel is surrounded by a large mall. Look for the cross over at level five. I enjoyed this hotel because of its great customer service, the comfortable bed and the modern, fresh feel of the space.

It's annoying to turn up at a hotel for the third or fourth time and have the person at the front desk ask "Is this your first time staying with us?" (Implement some CRM tools y'all.) When I returned to the Swisshotel Nankai Osaka, having not stayed at the property since 2014, they had record of it. And they welcomed me back. (It's the little things...) The hotel's location in Namba has direct access to tons of shopping, eating and a train station. I've stayed in various size rooms at the hotel and big or small they've all been clean and well-appointed. If you like a view, ask for it. I did and was placed on the 30th floor - small room, big view! Also remember to request a non-smoking room if you don't smoke. The Swisshotel is a particularly good choice if it's your first visit to Osaka as everyone knows where it is and there's so much to do right outside. Every staff member speaks English and will endeavor to help you, whatever your need. It's a solid, if slightly boring, hotel choice that you pretty much can't go wrong making.

Great location above train station and walking distance to shopping and eating! Staff very friendly, beautiful lobby and clean room on the 24th floor with million dollar views!

My wife booked this hotel on our trip to Japan and what can I say, simply outstanding! So conveniently located next to the subway station and right in the heart of all the Tokyo action! You can shop, shop, shop to you drop. Or eat, eat, eat until you pass out, lol! Easy to get to wherever you are going and the staff are very pleasant and friendly. Rooms are very clean and you can't beat having a bidget toilet when doing your thing.

Best service, quality hotel and decent price! And best location for newbies to osaka!! This station is situated in the middle of all the main osaka action. It literally sits on top of a mini city of restaurants, shops and department stores and is directly across the fame dotonbori district. Not the mention the train stop is directly underneath the hotel! I will definitely stay here everytime i come back to osaka and i highly recommend this place to everyone. Just book early to get the best rates.

Swisshotel Nankai Osaka: OK, I admit it. I went a little plush with our hotel choice in Osaka. Did I mention that I stayed in the bottom bunk of a six-bed room in a youth hostel in Galway, Ireland, three years ago (review: http://bit.ly/1OulrVR)? While I appreciate the respect afforded me as the most senior person in that crowded room, it's not an experience I wanted to repeat on any subsequent trips. That's my roundabout way of justifying the cost of $262 for a night at this luxury hotel with an ideal location close to Dotonbori and the main subway lines. Let me tell you something: it was worth every penny. Understand our idea of roughing it on our trip to Japan was having to sleep on a futon and getting up from a tatami in a gorgeous albeit compact ryokan the night before in Kyoto. I had booked a Double Advantage Room for Jamie W. and me, and it looked fairly standard from the photos on the website, but much to our delight, we were upgraded to the Junior Suite King on one of the Executive floors replete with a living area sofa and table (photo: http://bit.ly/1YHLCNL). We didn't ask why, but the helpful person at the front desk told us we should take advantage of the Swiss Executive Club Lounge on the floor above where they were providing complementary liquor. Needless to say, we moved faster than we ever have in dropping our luggage off in the suite and making a beeline to the lounge where we could take in the panoramic view of the bustling Namba area of Osaka while downing free Makers Marks (photo: http://bit.ly/1PrCOUn). Osaka never looked better to us when we staggered out into Dotonbori afterward, and we had never been before. Anyway, after a peaceful night's sleep in our luxurious suite, we made our way back to the lounge the following morning for our complementary breakfast which was an expansive buffet of American, European and Japanese delicacies. We actually could have had breakfast at their high-end Italian restaurant on the top floor, but we felt we were probably overusing our good karma as it was. In hindsight, it was a smart move on the hotel's part to upgrade us when there was an opening since I have nothing to share but praise about our accommodation there and certainly would not hesitate to book another Swissôtel should the opportunity arise again.

The breakfast buffet on the 36th floor is my favorite breakfast buffet! And I don't even like breakfast most of the time. The service is fast and the food is delicious. I love their manned specials that change daily and would highly recommend this place for hotel and food.

This was our last hotel of our trip in japan and SO glad it was!!! 1. It is conveniently located right in the subway station and shopping mall. We totally got lost like every time looking for it (or returning from our foot travels), but it's so easy to spot from afar. Also, there are a lot of signs indicating the hotel or you can just ask a kind security guard which way you should go. Lol! 2. It is also conveniently located near all the sights or just an elevator ride down to the station. We walked to Shinsaibashisuji and Dotonbori back and forth multiple times a day during our stay. 3. We got the Executive Room for $250 a night, which gave us access to a lot of amenities including the 33rd floor lounge for free breakfast, coffee/tea and snacks, happy hour, and post-happy hour (both of the latter w wine, beer, champagne, hard liquor, and snacks). Lovely view of Osaka from the lounge as well. The room itself was pretty standard and came w a lovely view. We have no complaints. The bed was comfy. They give you pajamas and slippers, as well as essential toiletries. The window also has a pull down shade so you can block out the sun (since the curtain is only a paper curtain). 4. Service and everything else was wonderful. The hotel is very clean. Also, idk if it's bc it's in the subway station and Namba Parks area, but the hotel is alive and bustling in the main lounge w people having meetings and whatnot, which just gave it a lovely impression that it was highly frequented (not in a bad way) and considered a safe, clean, and classy meeting spot.

Pretty happy with our stay here. Great location, with a major train station (with access to the airport), shopping centre and epic food court adjacent. The rooms are majorly 90s in style, but clean. Excellent views. The main reason I booked this hotel was because it had a gym. When we arrived I asked about where the gym was and they said I hadn't booked a room with access to the gym. They said they'd upgrade our room for free so I could access the gym, so that was good. But there's no mention anywhere on their website that gym access is restricted and I have never heard about only certain rooms being allowed access to a gym at other hotels before. I would have been extremely disappointed if they hadn't given us access to the gym. I suggest they make it more obvious on their marketing materials that it's not available to all guests, or give all guests access like all the other hotels in the world.

Absolutely best choice of place to stay in Osaka after a long international flight. Super impressed. Swisshotel Nankai Osaka is situated directly above Nankai Rail Station so no searching for your hotel once you get off the train - access to hotel is through special doors inside the terminal that will take you straight up to reception. Definitely not budget but so worth every penny. Everything is 5 star standard - from the look and feel of the hotel, the rooms and the level of service. Once you check-in, staff will assist you in taking your bags up to your room and then will show you all features of your room. They will try to cater to all your need and questions - it was 10:30PM by the time we checked in but all staff we still enthusiatic and friendly. Our room was a Superior Double - very nice veiw of Osaka from the 26th floor. Room size was decent, very clean and well kept. Breakfast buffet is available on the hotel's 39th floor - not cheap 3200 yen but very nice and you get a panoramic view of the city with your morning coffee. If in need of directions or advice go to Concierge Desk in Lobby - staff will try to help with anything you ask. Train timetables - directions to tourist attractions - prices of taxi fares to places from hotel. We even got them to help us print out tickets for Universal Studios Japan at 11pm! Another great thing is that you're above a main hub for the Osaka Metro lines - Namba Station and you're within walking distance to some of the main tourist areas. Only 5-10 minute walk to Shinsaibashi & Dotonbori. Connected to Takashimiya department store and across the road from Parks shopping complex. Overall we were super impressed with our stay - would stay again in a heartbeat.

This hotel was a great place for the Osaka leg of our Japan trip. It's centrally located and we didn't even have to go outside from the train station. There is also a big department store in the same complex. The staff all spoke English, the room was big and spacious and clean, and the international breakfast buffet on the 36th floor gives you a 360 view of the entire city. The European feel of the hotel made you feel like you were actually in Europe and not Japan.

Why would a person who LIVES in Osaka offer a hotel review? What can he possibly know about hotels in the city he resides? Well...I like staying in hotels. Also, given my line of business I have to know what hotels are crap and which are not. This is the best place to stay in Namba**. Close to Namba Parks and Namba City (shopping areas) and located RIGHT NEXT TO the train station. The staff and service are five(5) star. Great view of the surrounding area. This is the only Swissotel in Japan and it does not disappoint. **Please note that if you have business in downtown Osaka/Umeda, this hotel is NOT in downtown Osaka. Umeda and Namba are about fifteen(15) minutes from each other, by train..or a ten(10) minute taxi ride.

I won't be staying anywhere else when in Osaka. The location is beyond perfect with tons to do. The hotel rooms are clean, quiet, and large. Staff is friendly, warm, and non-intrusive. Wi-Fi in your room is free. The view of Osaka is fabulous, and there isn't anything I could think of that would be a negative for this place. Ambience is warm and inviting in the lobby and is incredibly calming. Tip: On Hotwire.com, you can find "hidden hotels" in Osaka around the Namba area, and there are 2- you have a pretty good chance that one of those is Swissotel!

To say that I was fortunate to stay at the Swissotel Nankai Osaka is an understatement. I have to say, out of all of the hotels that I have stayed at (due to my job, I truly have stayed at a lot), this place is top 1% in service for certain. Not only is the room extremely clean, the staff is truly helpful and caring. This Swissotel is located conveniently at the south entertainment region of Osaka and is directly above the Namba station. So you can take it to anywhere you want to go including attraction spots, such as Koya-san. Unfortunately, I caught some illness during the trip, but the Bell Desk of Swissotel absolutely went beyond their duty and helped me be as comfortable and taken care as possible including helping me find a local hospital and doctor. Their services truly is awe-inspiring and made me a fan of this hotel. I have decided that I will stay in this hotel in all future Osaka stays due to their professionalism and care. Highly recommended!

The hotel is in a great location and is nice. My only complaint is we are still here going on our fifth day and our housekeeper hasn't dusted the entire time. I can write "clean me" with my finger on the desk and by coffee pot. I don't think they vacuum either. We don't want to be "those people " and complain and get someone in trouble. I know there's people with real problems in life.

Lush, elegant and well-appointed. There's many reasons to love this hotel. I just wish my flight hadn't RUINED my chance to spend two nights there vs. the one night. It's probably the only time in my life I'd wish I could stay longer at a hotel. The breakfast spread should be given an award, all on its own. The view is unreal, the service is excellent and the food? Everything was fresh and super delicious. Oh, and Nespresso machines in the room? YES. It's really easy to get here from the KIX airport. We didn't struggle too much, even with the language barrier and jet lag. The rest of my family took a bus from ITM and said it was easy to navigate as well (and a short trip too). The woman who checked us in was also incredibly friendly. You'll love just about everything about this hotel.

This is a great location! Right above the subway station and shopping mall. Within walking distance of many attractions including Sumo matches. Clean, comfortable beds and even a "pillow" menu. Would definitely stay here again.

An excellent hotel. In the heart of Osaka and walking distance to restaurants shops and Dontonbori. The staff are all friendly and speak English. Rooms are clean and large and bathrooms for for a King. Was up on the Executive Club Floors and had use of the Executive club Lounge open 7am-10pm, serving breakfast snacks and open bar from 5:30pm.

We liked that the hotel above the station. The room was a little small and tight. The proximity to Dotonburi was appreciated because we could enjoy many restaurants and other things to do. Concierge was helpful and gave us good information about Osaka and our travel to Kyoto. Hotel was going through remodel so there was some construction. Tourist information on 1st floor of Namba station good with help in Osaka and elsewhere. Only used the pool and hot tub one evening before it closed so really did not get to experience completely.

Great view, great location, friendly staff. There's even a sports bar on the 10th floor that serves a fantastic burger (and has a decent happy hour, to boot.) Be aware, some floors have been more recently renovated than others. (Not all floors are equal..)

From the airport this hotel is about a 45 minute train ride. The train is nice, not a commuter train, with plush seats and bathrooms. This hotel is the last stop on the train line which is a plus because you literally only have 60 seconds to off board on the previous stops. The hotel is about 25 stop away from the train. The entrance is in the train station. Also, there are food eateries at the train station as well as a Uniqlo store next to the hotel entrance. Staff here are excellent, very polite, AND THEY SPEAK ENGLISH!! Our room was clean (although some smelled like cigarette smoke) and there were two beds a little bigger than a twin bed side by side and a pull out sofa. All the TV stations are in Japanese but what do you expect? Plus we aren't here to watch TV. The bathrooms are nice. The tub is pretty deep, and the toilets are the Toto bidet style. I was a bit skeptical to use it but now I'm in love with Toto. Today is my third day here and it is fabulous. There is a shopping center right downstairs with lots of stores from coffee to ice cream to shoes to makeup to clothes. It's connected to the Namba Parks area. Lots of food places and there's an "arcade" which is a covered alleyway with lots of small stores and food places. The hotel also has an amazing breakfast buffet with American and Japanese food. I would definitely recommend this hotel to everyone.

Great hotel in the heart of Osaka. Friendly staff, comfortable rooms, and good gym. Literally on top of Namba station so easy access to trains and subway. Thousands of shops, bars, and restaurants nearby.

was only at the Swissotel for a one-night stay but it was a memorable one! had previously emailed the hotel for directions on how to get there since i was coming in from the shinkansen. the detailed directions were spot on and it was so easy to find the hotel. didnt get lost once! we did arrive before check-in time and the staff was so apologetic that we had to wait 10 minutes for our room to be cleaned when it wasn't even their fault in the first place since i was the one that was early! haha...then at check-in, was told that i was upgraded to a junior suite for my honeymoon and that meant free access to the spa, pool, and executive lounge which meant free breakfast, drinks, and snacks! already off to a good start :) the room itself was very large, clean, and seemed recently upgraded. complimentary bottled water was a nice touch as well. staff was definitely top notch here! location was just as good too. explored on foot all over the dotonbori area of Osaka but there was also easy train access for us to head to Kyoto the next day too. also really impressed with the hotel breakfast - quiche, potatoes, bacon, sausage, miso soup, rice - good mix of both american and japanese food. overall i would definitely say at the Swissotel if i ever am lucky enough to be back in Osaka - staff, location, quality of room - its all great!