Swissôtel Quito

Admittedly I am an American that hasn't stayed at a non American hotel in a long time. Do people in other countries really liked sleeping on boards? Asked about purchasing roses and the they didn't know? The beds are uncomfortable for someone that enjoys the heavenly beds from the Westin chain and admittedly feels like a cheap bed in cheap motel off American highways. It must be for a different taste. This is so uncomfortable I figured I would write a review. I enjoy comfort and customer service. The language barrier with even the front desk was an issue. I know this is Ecuador but I am accustomed to at least the reception desk being fluent in English. I had a questions right after checkin and it took 3 transfer for them the understand the word "drapes" Hopefully I will be able to sleep. Comfort and customer service is most important to me. Hmmm

I am very very impressed by the level of professionalism you staff has provided us during our stay. This was a business /pleasure trip with my husband and the entire front desk staff could not have been more attentive. Aylin and Anahi were so happy to help us out in every way they could. So were all the other front desk staff members we came in contact with. I am looking forward to my next stay at your hotel already. Happy new year to all. May it be full of health and Peace !

This hotel is very clean and has great staff; Camila and Anahi at the front desk were very nice and gave great service. The pool area is nice as well and the gym attached to the hotel is bigger and has real gym equipment. It was a short stay overnight so I can’t say too much about the surrounding area but overall I’d recommend this hotel.

We loved staying at the Swissôtel. Your staff always was too friendly and kind. Specially Aylin and Anahi, they made us feel at home again. |We ordered room service the ceviche was delicious. And the location is great. |We’ll be back here again soon

The room was nice, but a portion beneath has fallen down. Not a big problem. But then the toilet would not flush properly. Luckily we were staying only one night. Also they charge extra to pack a breakfast to go. Other hotels we stayed in Quito did not.

Great hotel in a safe area of Quito: great service, cuisine, views, prime location, and Executive lounge. The Executive Lounge has amazing staff who are ready to fulfill any guest request. This is Nancy and Juan David. Thank you so much for your hospitality! A hotel where you’re greeted with a smile and seen off with the words, “Come back again.”

We initially traveled with Avalon Tours. We checked in and found everything to be average. The rooms were satisfactory, the breakfast was well supplied, but almost no tables were available simply because they were not bussed. We left on the tour, and then returned a week later. Check-in was satisfactory. Again, rooms are average. We booked an additional night beyond the tour. No issue, despite having communication, until 2p the next day. We were told we had to move rooms immediately, and any customer service went down the toilet. We moved to the exact same room, two floors down. Interrupted the whole afternoon's activities over their incompetence and claim of ignorance. We were given free drink tickets for our inconvenience. Then we did not order the correct drinks and the coupons were not honored. All the way around, I much prefer the recent experience at the Hilton and Marriott properties we visited on the same trip. I will be avoiding Swisshotel in the future. To top off the experience, they tried to charge $68.00 USD for a gin/tonic, and after fixing that we returned to our new room to find we had no lights. Maintenance had to be sent to repair the card reader inside the door to have lights and HVAC.

Amazing hotel in a very nice area with a crazy view of the montains. My room was big and clean. |Special mention Daniela for her welcome breakfast. |Sure I will come back