SWOP Melbourne

Great place to sell and buy high quality branded clothing and accessories. The selling process is easy and fair, no pressure at all. A great range of selected high-end and quality second clothing at a reasonable price. Wonderful sell/ buy experience and special compliment to IZZY for her 5 stars friendly services.

SEB & CHELSEA the kindest souls. I love them! The best experience. I just arrived back from overseas and have been in 4 times over the last few weeks selling items. Everyone is so nice here and helpful and kind, they explained everything to me and explained the process. I got paid straight away and found so many other treasures . I love coming here! I will absolutely be coming back to sell. Thank you so much ⭐️⭐️⭐️⭐️⭐️

Every time I visit I've had genuinely lovely interactions with the staff! They have an amazing selection within a good range of prices, which I enjoy - and always fun music. Dropping off clothes to sell was very quick and easy and so was picking up my returns. Thanks!

I'm not saying I know everything and thisnis nothing personal but to me as its very important on how stores treat people based on there appearance as I’ve been buying and flipping pre‑loved designer clothing, footwear, and accessories for over 20 years, so I know how important trust and reputation are in this industry. Customers are the backbone of any resale business, and good reviews aren’t just nice to have — they’re essential. They show whether a store values the people who walk through the door. After reading through the feedback on Swop Collingwood, I’ve decided not to buy or sell there. Too many reviews mention the same problems: rude staff, appointments not honoured, and buying policies that seem to change depending on the mood of the employee. When negative experiences are this consistent, it’s a red flag. For me, respect, reliability, and clear communication are non‑negotiable. If a store can’t deliver that, then no amount of positive reviews from insiders or associates will balance it out. Until Swop Collingwood demonstrates that they take customer feedback seriously and make changes, I’ll be taking my business elsewhere.

It’s fine. just a generally unpleasant shopping experience compared to the other locations and its previous location in collingwood. Someone needs to take control of the music for one, just terrible club music every time i go in it’s insanely loud and creates a terrible atmosphere. If i wanted to listen to like a g6 nightcore remix crap i’d shop at general pants co or glassons. Along with this the selection or curation of designer has been gradually getting worse and more expensive, unfortunate.

Tried to sell clothes to them, unfortunately they didn’t buy anything but I still had a very positive customer service experience. Anita the team manager was especially great, warm, welcoming, friendly, polite and appreciative of the effort I had made. Would definitely recommend shopping there and trying to sell through them !

First time visiting SWOP & loved it. Staff are inspiring to look at, the girl I spoke too made my day - super kind and fun to talk to. Curation was on point. Music was vibey. My only feedback is to get more accessible change-rooms, the queue was loooooong

Would give zero if I could, went the other week and I booked an appointment to sell some stuff and they had a little box in the booking saying "anything we should know". Booking was confirmed after I specified what I had to sell, I double check their list of brands that they buy so I went drove an hour and half just to get there drop off the stuff say what's there they say it may take a while for pricing so I go for a walk just for 10 mins later get a message saying sorry we aren't offering anything for these which is fine but if it's not a brand you would buy put it on your no list, and just for the staff to say yeah love these such great condition but we actually aren't interested in these and don't like selling them 1. put it in my booking description you could've cancelled it explained you aren't interested instead of wasting my time and money going out there 2. It was on Your lists of things you buy specifically Terrible shop will never be going again nor would recommending it to anyone