T-Mobile

This t-mobile was the best I have gone because I got a man and it was the best service I have gotten and I wish I gave him a 20 but there was only 5/5

Wanted to ask a question that doesn’t pertain accessing mu account and Daniel a representative there spoke to me really rude and disrespected me and told me to wait my turn. Mind you he wasn’t even attending anyone. Really bad service, wouldn’t recommend anyone to come here

Over 7 years as a T-mobile customer and have never felt this experience before.... I walked into the store complete empty... no one wanted to help us. I said I'm here to pick up an online order and a worker named David decided to help us didn't say more than 5 words than ask for my license... once I received the device I ordered David asked the manager for assistance... Edgard... they whispered some things to one another.. and to be honest the manager, Edgard was completely of no use.... His facial expressions and attitude towards the customer was extremely disappointing. After expressing the fact that we had gotten an online offer of 1,000 trade in value the manager Edgard told us no... you will only get 300$ then I said ok then I don't want the phone if the offer does not stand.. he said there's nothing we can do.. if you return the phone there's a restocking fee of 70$... I showered him the order online he said.. there's absolutely nothing else we can do.... Not once did he apologize for the issue... I decided to leave the store.. I call customer service outside the store ... they apologized for the issue (they admitted it was a problem on their end which should've never allowed the purchase to go through) and added the fact they could give a refund for the restocking fee... this is within 5 minutes after the manager said there was absolutely nothing to be done... safe to say that after all this time I will be looking for a new phone service. Customer service goes a long way and I'm extremely disappointed in the service I received especially from a manager.... Happy holidays!

Carolyn was very helpful. Customer service was superb. I recommend this location!

I visited today at international mall T mobile place. Great customer service (seamless). Excellent environment nice people working there. Thanks T-Mobile

I had bought a pre-paid T-mobile card in the airport, and I messed up registration. The next day we went to this shop and the shopkeeper checked everything very calmly and solved the problem. So, again thx for the coolness and giving me great service.

I went to upgrade to a new phone and could not have had a better experience. I was first helped by the store manager, Lazaro, who told me how the process would work. He was extremely helpful and patient with me as I asked all my questions. He then pointed me in the direction of the salesman that did the upgrade for me, Cesar. Cesar was also extremely helpful. He answered every single question I had. It could not have been a better experience. Everything was smooth, and the entire staff was extremely friendly and helpful.

Worse customer service I have seen. Bad store. Manager look out your bad trained employees.