T-Mobile

This is the best T-Mobile location in Miami. My previous experiences at other T-Mobile locations were an absolute nightmare in comparison to my experience here. My mom and I went in today to upgrade our iPhones and we received excellent customer service. Raymond and Vanessa were very knowledgeable on the features of each model and helped us select the right ones. They helped us take advantage of the best promotion and really saved us a lot of money in the process. I also want to hilight how patient and kind they were in explaining everything to us. They displayed tremendous professionalism and and I will return solely based on my experience with them. Thank you so much.

I had an amazing experience with Raymond at the Miami Shores T-Mobile location. He was truly exceptional from start to finish. His attention to detail was impeccable, and the way he worked around every challenge was absolutely impressive. Raymond took it upon himself to make sure I got the best possible deal, and he went above and beyond to ensure I left as a genuinely happy customer. His patience, professionalism, and overall customer care were outstanding. Thank you, Raymond, for making the entire process smooth, stress-free, and honestly enjoyable. T-Mobile is lucky to have someone like you!

A few days ago, my fiancé and I visited this T-Mobile location to browse new phones. While browsing, we had friendly interactions with the staff. However, when we returned to make the purchase, we worked with a staff member named Gustavo. I’m not sure if he was having an off day, but our first impression of him was very disappointing. What should have been a happy experience quickly became frustrating, as everything that could go wrong seemed to go wrong—and his unfriendly, rushed demeanor didn’t help. The overall customer service left me genuinely sad and my fiancé feeling frustrated and disappointed, especially since he was gifting me this new phone. Watching other staff interact with customers, it was clear they were much friendlier—just our luck, I guess! I believe Gustavo could have handled that situation more effectively by providing reassurance or guidance to help us feel more comfortable during the buying process. In hindsight, perhaps I was naive to expect that purchasing a phone in full—without changing my number or plan—would be a completely straightforward process. Overall, I don’t think this experience reflects the store’s typical service. I truly believe this was just our individual experience.

Shout-out to the team at the Miami Shores location! The service was genuinely friendly, helpful, and welcoming from start to finish. They had the iPhone in stock when nearby stores didn’t, and the whole experience was smooth and easy. Really appreciate the great customer service and professionalism — thank you for making the extra drive worth it!

Talisha S. Was sooooooo helpful and so was the other associates working tonight. As soon as I walked in they let me know it was a wait but that was no problem for me. After patiently waiting, Talisha helped me switch out my internet box that stopped working. During the process she was professional, knowledgeable, super nice and always smiling. You can tell she really loves her job and helping others. We need more people like Talisha she makes coming to the store worth it. All the other employees working that night ( All Women) were professional and sweet. They ran that store like it was no one’s business ! Great job! I love to see the team work. Thanks so much I love T-Mobile

I had a great experience with Talisha S. at T-Mobile she was super helpful, patient, and really took the time to explain everything clearly. I never felt rushed or confused she made sure I got the best plan and understood all my options. Her customer service was amazing, and you can tell she truly cares about helping people. If you’re going to T-Mobile, definitely ask for Talisha! She’s friendly, knowledgeable, and makes the whole process easy and stress-free. Highly recommend!

Vanesa provided excellent service. I transferred two phone lines and one of them took a bit longer than expected. However, she assisted us from the very beginning until my daughter’s phone was working properly. Thank you so much, Vanesa, for your patience and help.

I had an amazing experience with Vane at T-Mobile. She went above and beyond to help me with all my needs, was incredibly knowledgeable, and provided top-notch customer service. I left the store feeling confident and well taken care of. Highly recommend her!”

Huge shoutout to Vanessa Justiniano at T-Mobile! She went above and beyond to make sure everything was perfect. Her energy, patience, and knowledge made the whole experience so enjoyable. She's the best!

I went to buy some new high end phones. Never tried t mobile. They advertised good prices. I was told one monthly rate and then it was increased. Then they wanted $300.00 cash in addition to the activation fees and monthly payment. Finally discovered the contract was for three not two years. Be careful of this place. Real careful. Otherwise u will not be paying close to what they tell u. I can add numbers. 2 vs 3 years. Shame on them!

I'm giving this place 3 stars, bc in my humble (& very honest) opinion, it's what it deserves, plus, I've been here more than enough times to be able to post a sincere review. Let's start by saying: GREAT LOCATION! It's 5 minutes away from home, in a cute part of Miami Shores, always plenty of parking all around (HUGE PLUS), & the store is spacious. They usually have a good selection of products, let's just say, it isn't bad at all. My review is mainly based on the way I've been treated anytime I've visited. The Customer Service I've received from the employees is alright. Some days better than others, but overall okay, never bad, just not as exceptional as some of the other T-Mobile stores I've been to. I'm not trying to throw shade, it simply is what it is, O.K. service. T-Mobile has always been the one company in where I've seen the employees display lots of happiness & cheerfulness anytime someone walks through the door, it's just always seems like they're super eager to help (a.k.a. make money, bc let's be real, we all know they get paid mainly from commissions, but that's nor here, nor there, make your money honey!), so I'm guessing that's what I expect anytime I visit T-Mobile. This used to be a Sprint store so maybe they're getting accustomed to the T-Mobile vibe?!(LOL, jk)... On a serious note though, the employees seem nice & like I mentioned previously, they offer good service, I just feel like a little more enthusiasm would help put the missing cherry on top. This last time I visited, one of the Managers (the main reason I decided to write this review) was very nice & genuinely helpful. The reason I say "genuinely helpful" is bc he answered all of my questions, offered to go above & beyond to help me obtain what I came in for, & although I made up my mind & decided to not go through w/ what I came in for, he gave me his business card & told me to check back whenever I wanted & he would gladly help. This young man's name is Javier Tueros. It just so happens that I had spoken to him over the phone a few days earlier, due to some questions I had, & he was just as helpful over the phone. So much, that I didn't forget his name, & what a pure coincidence that he was the person who greeted/ helped me when I walked in the store today! That is the type of service that deserves 5 stars, & Javier gets 5 stars from me, however, since this is an overall business review, it wouldn't be fair to judge my overall experience based off of one great employee. A team is made up of more than one, & this is a good example of the positive impact that a simple act of kindness & a great attitude can have on someone. I don't know Javier on a personal level, I only spoke to him twice(the day I called & today), however, that's enough for this girl right here to leave this nice review & give credit where credit is due! Lastly, Javier mentioned, that the store is getting remodeled soon due to the Sprint/ T-Mobile conversion so I'm looking forward to seeing the new facelift once it's completed! Best of luck to Javier & the team! Wish them nothing but great success!