Nancy D.
Google
Customer Service is EVERYTHING!
I was initially drawn to TABS-The Authentic Bermuda Shorts for the quality clothing they offer...wanting to buy my wonderful husband something special for Father's Day. What will keep me coming back is their excellent customer service! Through no fault of TABS my order was lost in delivery and Father's Day was coming up fast. I informed TABS I did not receive my package. Charley, from TABS immediately sent me an email with apologies, but went well beyond. My package was an international purchase between Bermuda and USA. She contacted the international delivery, let them know of the problem and advised them to contact their local connection in the states. I, also, worked to contact the delivery service, but couldn't get through. I told Charley of my efforts and now my further frustrations. She personally called me, let me know a new order was sent out and would be delivered to me the following day. Further, she sent me an email regarding the delivery service which allowed me to sign up for a greater amount of tracking notifications of my package...all with two days to spare before Father's Day.
Charley and TABS have made my first time experience with their lovely shop truly positive. Customer service is everything!