Taco Bell

I recently visited your drive-thru and was disappointed by the level of service I received. From the start, the employee taking our order seemed rushed and eager to move on, though the order was entered correctly: three soft tacos, one meal, one burrito, one soda, one freeze, one order of fries, and one side of potatoes. Upon pulling up to pay and collect our food, we noticed the freeze drink was missing. While they prepared it, I checked the bag and found we were also missing a soft taco, the fries, and the potatoes. When I brought this to their attention, the employee appeared irritated and confused. She asked to see the bag but didn’t actually take or examine it. Eventually, we were given the fries and potatoes, but the soft taco was still missing. After signaling to her again, she returned, laughed, and began yelling at the kitchen staff. She insisted the item was in the bag, despite my showing her that it was not. Another employee then came to the window, didn’t speak any English, and simply shut the window on us when we requested the missing item. Overall, the staff’s behavior was unprofessional and dismissive. Their lack of basic courtesy and attention to customer concerns was disappointing. I strongly believe that individuals in customer service roles should be trained to handle such situations with patience, clarity, and respect.

Attempted to order lux box and was told can be ordered only through the app, which is incorrect. I ordered the lux box on Thursday afternoon, not using the app just fine. Then, I ordered number 1 supreme with no cheese, opened tacos and found no tomatoes on it, no sour cream either, but was charged supreme pricing. Also, the baja blast tasted awful, and it needed to be changed. Rather go through during the day than night shift.

The person who I assume is a manager was probably busy, and I get that especially if it's low staff/ busy day but it didn't really seem like there was a lot of people inside/ drive through. Saw me standing at the front counter to order SEVERAL times but never once said, "Be right with you" "It will be a short wait". I did try and get their attention a few times but they were chatting with some employees. I would have been okay with waiting but it genuinely seemed like my order was never going to be taken nor acknowledging that I was there waiting to order. So I went through the driveway through. My order was largely correct except for 2 missing items. I parked and went to go inside but the doors were locked(?). It's only 4:30pm on a Tuesday so that was weird but then again I don't frequent this location often so maybe they do that in preparation for the dinner rush? I was just able to go back through the line and get my missing items, so it worked out ok in the end but that was a longer wait than I expected. I'm giving a 4⭐ instead of a 3 because of how polite the person on window was about the whole deal.

I came in there Through the drive-throughand I Ordered double Steak on my potatoes. I bring it home and it’s beef.. I called the manager to have it corrected and she blamed me and says well maybe she didn’t hear you ..and I said She definitely heard me cause I repeated it to her twice, and she repeated it back to me..she said well ,why didn’t you look at the screen? I hung up and came back to the restaurant…she tried to Deny that she had an attitude with me on the phone and tried to Argue with me again.. Then I said ma’am, can you please just make my food over… She walks away, makes the food come back and throws it on the counter and say have a good day.. Now this is the third time they’ve gotten my order wrong… The manager has a very nasty attitude..

Danielle was working the window she was very rude. I tried to show her my recipe an explain my order was wrong she didn't care to me oh well and closed the drive through window. my food was cool. will never go back to this taco bell again

Have to update this rating. Many years ago, this was a great location. Quick, friendly service that consistently made the food right. Now, none of that remains. Consistently missing items or incorrectly made food. Some of the worst sized crunchwraps possible. Avoid this location unless you desire disappointment.

Every time I give Taco Bell another chance, I end up regretting it. The food quality keeps going downhill— nothing like they used to be. And as if small portions aren’t enough, they always mess up the order. Forgetting the sauces almost every single time as well. It's honestly more frustrating than satisfying at this point.

I have never in my life spent 30 minutes in a drive thru. Then the mic cut out enough that the kid taking orders was waiting on me to order when I didn't even know he was ready to take it. Then the last I pulled out of the drive thru and the drink I ordered had zero flavor in it. Just carbonation that tasted like chemical (It was a Lg. Starry). So I turned around and went back to find the dining room closed but there were at least 4 employees standing inside in clear view of me thay noticed me. To say I'm angry is an understatement. I would be fired if I had treat my customers this way.

love this taco bell! food is good, place is clean and I have no idea what the griping is about! everyone is friendly. Chipotle needs to hire the manager here. chipotle is a filthy dive both on erie and in fayetteville. My money gets spent here!!!!!!!!!!!!!!!!

Taco Bell is and always will be a staple through out the many phases of life. It's not genuine Mexican food, and we all know this. It's garbage, really. But somehow it works in the fast food department. A nice crunch wrap supreme with mild sauce is and always will be a decision I do not regret. Service is what it is. Keep your expectations low and you'll be pleasantly surprised.

Hate to say it,but this establishment is getting worse every time I visited. They didn't have nobody at the register to take an order for 10-15 minutes, workers just walking around. Noise , smell of weed... Do not recommend it . no more buying food at this location.

I ordered ahead of time and gave them ample time to complete the order. I was hoping to get something quick for my daughters but when I got to the drive through it took a while for someone to acknowledge me on the speaker. Then my order wasn't even ready. It was 3 cheesy roll ups, 1order chips and cheese, 2 chalupas, and a Baja freeze

If I could give this Taco Bell 0 stars I would. Erie Blvd has some of the worst fast food restaurants but Taco Bell on Erie takes the cake for worst service, worst staff. If you want to wait 30+ min at the menu board before someone takes your order. Then you found just the right spot. Thankfully five guys is in the same shopping center, only problem... I'm stuck in the drive thru line :(.

Good experience last 2 visits Dined in Clean and comfortable Counter staff friendly and more than helpul; in fact I wish I got the name of the young Lady at the counter this afternoon who helped me personally Food is best as can be expected Definitely coming more often Hats off to whomever is running this place now Also, they've cracked down on delivery drivers golding up the drive through li e (they have to walk In now) so I think the long wait issues are over. There us a kiosk if you prefer/when counter staff gets busy I Don't see how they could do anything any better

45 Minutes for a crunch wrap and a taco. This isn't fine dining, this is fast food!! Absolutely unacceptable, let alone ridiculous. Just a crowd of people standing around waiting for their food. If I hadn't already paid for the food, I would have walked out.

me and my boyfriend come here all the time and i'm about to never come here again. i normally have problems here with getting the wrong orders, the employees looking like they're high out of they're mind and just being downright incompetent but today was my last straw. not only did i order a cantina chicken taco and got 2 beef soft tacos, it was not even the wrong bag it had the right sticker just someone couldn't read apparently, but also then whoever took my card at the drive thru told me to have a good day and never gave me my card back to me. get better employees.

Cold food! I always get cheese quesadilla and nacho fries. Fries are always cold, so I stopped buying them. Today my cheese quesadilla is warm and the cheese is not melted. I'm done with this store and their workers who are too lazy to warm up the food. I was the only car in line so they were not busy.

I wind up in line at this drive-thru more often than I'd like to admit. (I can't help it, I'm so happy that the spicy potato soft taco is back.) There was a time that I would have rated this location one or two stars. A couple of years ago, they were really stingy with sauce. More than once, I only received a single packet of sauce when ordering multiple items, or no sauce at all even after asking. Happy to say I haven't had this problem in many months. This location really seems to have gotten its act together lately. Granted, it's still a wait sometimes depending on how busy the drive-thru is. I tend to avoid peak times. Still, if you get stuck behind a few cars it can take some time, but that tends to be an unavoidable fact of fast food drive-thrus. I will say also that it's really comforting to consistently see staff members with masks on and taking safety precautions. Granted, I can only see the area within range of the window, but throughout the pandemic I've been to one or two other fast food places from time to time, and caught glimpses of staff members with masked pulled down, which is far from reassuring. Never had that problem here, and the way they act at the window makes me think they're paying attention to safety. Also, I just love spicy potato soft tacos. Not a big fast food person, but that one menu item is my guilty pleasure.

Man I'm just so over their abysmal speed here. They don't seem to understand the concept of "fast food". You literally will be lucky if you get through the driven though in 10-15 minutes. It has always been like this but it keep getting worse over time. You would think management would do something about it. On top of that the food quality is reprehensible. I LOVE Taco Bell but I dread coming to this one. (Sometimes I have to because of my location). They always skimp you hard on ingredients. Like when I get a cheese roll up with extra cheese, they completely ignore that order. They are happy to charge me though. The picture I posted is of this locations classic look. Drive through packed with people going out to the street.

if you're thinking a mobile order is faster than that God forsaken drive thru that's always full every evening - just go somewhere else. i had placed an online order, got there in 10 minutes and it wasn't ready. and ended up waiting 15 minutes more since they were busy. but then, i asked and got told i didn't "check in" on the app? which is not a thing i've heard of nor has anyone i've talked to about it and i don't see anything for checking in on the app for online orders. kinda rude that they blamed me for them taking 30 minutes for my order. usually when you order something online they just make it.... after another 10 minutes, the manager came up and told me the order got lost and that they were sorry. so it wasn't my fault??they had a bunch of other customers waiting over half an hour for their orders. one particular woman's order finally got out and it was all wrong, missing a bunch of stuff. i waited 50 minutes total for my food tonight. the manager did double my order to apologize, which was nice of him. it seemed like they had plenty of employees who were all working hard in the kitchen too. maybe it's just their online ordering that sucks. i want to say maybe it was just a bad night but it's tuesday... and the drive thru wasn't as full as it normally is so... not sure why they were so slow in general.

I had a really long annoying order, the employees were very nice and my order was made perfectly! I appreciate their attention to details in my order!! thank you to the night shift that worked 4/19/24 at 10:20pm!!!

We were the 5th car in line but too 25 minutes to get served. 2 cars in front had to wait 10 mins each for two bags of food. When we finally received our order it was incomplete. We had to circle back around for it and wait for another 10 mins for one food item. This was also not we had ordered (missing the extras we had paid for). No words of apology at all. Complete joke. This took place on Friday August 11th at around 9pm.

Sloppy and skimpy. 7th north is worth driving to. You will avoid this. Could not refund in store or make it right because it was through the app. Never heard of something like that.

Every time I visit this Taco Bell, I normally do not have any issues with the wait time for even if the line is long, I don't wait any longer than I should. The food is good and my order is usually correct, except for the fact that one time I did not receive part of my order. My friend went back up to the drive through window with the receipt to get it back and the workers forgot it AGAIN... How do you forget someones order twice? It was so awkward to go back and ask for it. Other than that not really any issue when I go here.

If I could give No Stars I would! The only thing positive was the young man that took my order. For the rest of evening crew that worked on Sunday 10/2 you all should be FIRED! Every single one of you walked off the floor and left a handful of customers waiting for their food. Literally left and went to other rooms and got their Cell phones, or just did nothing. Just left to do whatever. We Sat waiting until night manager came in and asked what was going on and the poor kid who took the orders had to tell him I don't know Noone is making food? Night Manager and Young man working counter thankyou for still having a work ethic.

Great whole in the wall spot. Server was friendly and knowledgeable. I highly recommend the bean burrito, you won't find anything like it

I know this is a fast food place and my expectations weren't high because I've had Taco Bell a time or two in my life but this location had Terrible service. Employees had bad attitudes and my food was my so sloppy. Definitely would not recommend.

Just go my food at drive thru! The worse food ever! 2nd time since Coronavirus....horrible. Not sure who inside is making it. Pineapple drink not blended at all! Mexican pizza looks like someone threw up in it! Not even the right toppings. Bean burrito NO beans and sour cream mixed in. Tried to call of course they DONOT answer the phone. Most disgusting 10.00 ever spent! Vomit

How y'all going to ask for what kind of hot sauce I want and not included in my drive-through order plus forget something that I ordered and paid for smh and And expect me to get back in that looongass line again cuz y'all doors are "closed". Get that $hit right! This TACO BELL

Okay, I understand that only the drive through is open and it is a little slower than usual. But after waiting in line for a half an hour you would think that at least the order would be correct, but it's not. It's my own fault for not checking the order before I pulled away. Let's just say, I won't be back.

Taco Bell is my favorite fast food chain outside of In-N-Out burger. I got 4 tacos, a drink and cinnamon twists for under $9. Three of the tacos were in the "$5 box" that came with a crunchy taco, Doritos-loco taco, and a mild naked chicken taco. I don't know why it's called mild because it was pretty spicy. The naked chicken taco has no tortilla. The outside taco portion is fried chicken shaped to be a taco shell. I didn't care for the Doritos taco because the shell was too salty. The fourth taco I got was a soft taco supreme. This has been my go-to favorite since I was 8 years old. I was surprised with how many drink options they had. I got the mango iced tea and was pleasantly surprised that it was unsweetened. It tasted more like water than tea but overall I was just glad it wasn't sweet. They also had low calorie Powerade and lemonade Mountain Dew (say what?). The inside was pretty clean. They have a drive thru lane. The cashier guy was patient with me.

Haven't gone to taco Bell for over 4 months because what happened. So I went again and it was even worst costumer service...

Last night, over 20 dollars worth of food was purchased at the drive-through---$21.69 to be exact--and even though sauce was REPEATEDLY asked for, fire and diablo, not a single sauce packet was included. Not one. Not a single ONE. Two burritos, three tacos, and two chalupas were purchased and not a single employee even remotely thought to include not even one packet of sauce? Unbe-freakin-lievable. This was an extremely crowded Saturday night line, a huge line, and the lack of sauce was discovered only after pulling out. Ended up having to forget about it and drive off. It's not the biggest thing in the world of course and I'm certainly no 'Karen', but it's aggravating to pay nearly twenty two dollars for food and have your requests completely ignored or forgotten. At least my grilled cheese burrito was pretty good.

They messed up my entire order. I'm a vegetarian and they put beef in not one, but all 4 of the vegetarian items I ordered. This is not the first time this has happened at this Taco Bell, it is completely unacceptable for anyone with allergies or dietary preferences. Will never be going back.

Literally someone laughed at me while ordering. It's unimpressive for what it's worth and the staff could not care less about the money wasting on their garbage food.

Tonight we experienced an extremely rude interaction through the drive thru. it was major attitude and disrespect!

They didn't give me any sauce and screwed up my order so badly. Not happy will never go here again. And they gave us no napkins and forgot so much stuff

I watched for 20 minutes as the employees struggled to decide what to put inside the bag, while orders on the otherside (drive thru) was being pushed out like no other. I think i waited around 15-20 minutes for my order (after it was taken) Remember this is a takeout order. When I got back home to eat it, I find that my triple double crunchwrap is just a regular crunchwrap. Was the order messed up? I have no idea, but I've eaten plenty of crunchwraps to know that this was exactly a crunchwrap... I also ordered a doubledilla and man it was disgustingly wraped. Half of it was outside the bag. It was folded and worst off, it wasn't even sliced. I've honestly never been put in a situation where I had to eat a quesadilla whole, but I can finally say it is very unappealing not to mention the fact that the quesadilla had a full run of mixing around half out inside my bag. Utterly disgusting this place and organization... I used to love taco bell, but guess things have changed over the years.

I have to say I was pleasantly surprised with this location. I took my niece out for a day to ourselves without her sisters and let her pick anywhere she wanted for lunch and she picked here and I certainly wasn't going to protest. Who doesn't like tacos? We went inside and ordered some nachos and chicken quesadillas. The staff was very friendly and patient with my 6 year old niece while she tried to figure out the menu and order all by herself - which she did successfully. We went to get our drinks and find a table to sit at. I have to say I was very impressed with the inside. It seems as if it was recently remodeled as everything was nice and looked fresh. As soon as we found a table our food was ready. Our food was piping hot and made perfectly. We both loved what we got and enjoyed every last bite. Overall, it was a great experience and we had a very nice lunch.

I give this place a negative 1000 rating. This is THE WORST TACO BELL IVE EVER GONE TO. They have stolen my debit card on 2 different occasions, they made us sit in line for 30 minutes before telling us they were closed, and JUST DID THE SAME THING AGAIN. I haven't gone to this place without having some sort of terrible thing happen whether it's rude workers or messing up the order. DISGRACE!!!! They need new management and new workers ASAP.

I went to Taco Bell on 7/25/2019 at 5:43 p.m. I went to the counter and ordered take out. As I did not realize that there was an order in front of me for six bags of food. As me and several other customers waited over 20 minutes to get our food we were not even offered to be comped for the wait time that we waited. This is why I do not go to the Taco bell as it is very busy all the time and they take forever to give you your food and do not apologize for any inconvenience of long waits. This is why I will never go back to a Taco Bell again as I will frequent other restaurants in the area. As I can see from today not all customers that come here are equal.

i tried to get food from here on multiple occasions around 1-1:30. Every time I try to go through the drive through they tell me that they're closed. Even on one occasion they served two cars right before me and then told me they were closed. On yelp and on Google it clearly states that you close at 2am. Either y'all need to change your store hours online or it's whoever's closings fault.

I work in fast food I know how it is! I didn't mind waiting 35 minuets for my food but wow they were so disrespectful mocked me over the speaker! I even asked to talk to the manger she must of been the person who took my order because she was very disrespectful as well about 5"6 a little big blond girl I couldn't believe this experience at fast food! Very upset with this

What I ordered: 7-layer burrito, a fiesta taco salad with chicken, and 3 cups of guacamole What the cashier entered: 5-layer burrito, power chicken bowl, and 3 sides guacamole (but I couldn't see this until I received my receipt, because the display was broken) What I received: beef and bean burrito, power chicken bowl, 3 essentially empty cups Out of all of the potential points of failure, there was failure at every single one. I cannot see myself returning to this establishment.

I completely understand waiting in line during, and I'm fine doing so.... but when I get home after waiting 30 minutes and not checking my sealed bag and holding up the line.... realize I'm missing 3 out of 4 items and have a giant bag of sauce and one taco. $20 down the drain. The taco was good at least.

Horrible went to the drive thru 3 different times yesterday and was told only online and delivery orders makes no sense when they are open till 3am with the drive through if you can't handle the rush don't work at a Fast paced environment horrible service will never go back

Person taking order in drive thru does not listen. Although I turned off A/C and radio and spoke distinctly I had to repeat my self 3 times. When I got to the window the employee never said a word to me not HI, good evening etc ORDER HAS PICO DE GALLO on it even though I asked for it to be left off. POOR SERVICE

Horrible service, they were so rude they cussed out my 3 year old child. Never coming back.

When asking for food at this Taco Bell we were told we could not be served and to get in the kitchen if we wanted food

I'm literally so pissed. After a long day of homeschooling my kids, I really wanted a chalupa. So I got to taco bell and put up with the fact that they could only offer bottled water with my combo... Fast forward.. get home to enjoy my chalupa and there's a few speckles of beef under all the lettuce!!!! I called multiple times only to get no answer! I'm livid

This place is ridiculous, we stopped going for a while but decided to stop in for lunch, again never got our complete order and what we did was completely screwed up. We've tried calling this store numerous times without success. Taco Bell corporate office wrote on my last review and emailed her. She asked me for my number so store manager could contact me about this issue. Ive waited a week and no phone call so decided to email this lady back and it's been about 3-4 days and no response back. This place is a serious joke and we will not be returning to Taco Bell again

Currently waiting in the drive thru line.. I've been here for 15 minutes and haven't even entered the parking lot yet. The line moves extremely slowly and is backed up out into the street causing gridlock. Eff it. 20 minutes and I'm out with no food. Chipotle is up the street

i have gave up on this taco bell so many times they ruin my order when i pay extra for steak and chicken i never get it not worth my time going back and throwing bag of food in their face the staff has no idea what the hell they are doing making a taco is not rocket science so i am clearly done going here for lunch or dinner they keep messing up now the breakfast is still great so ill keep going before work in the am.

Every single time I come here they forget to put something in the bag. Never fails. Either breakfast or lunch... one thing is always missing!!

Absolutely incapable of picking up cinnamon twists and adding them to a 'effing bag! Holy hell, we've probably lost $10 in $1 twists because of how many they've left off our order! Management: tell your employees to double check orders (especially Grubhub!) before they go out!

I ordered $20 worth of food and only received about $12. When I went to the door to let them know that they shorted me of my food, nobody acknowledged me knocking. I had to walk back to the drive thru window and was told that I had to drive back around and wait in line. For food that I purchased and did not receive. The workers were incompetent and treated me like I was the one in the wrong when it was their mistake. I paid for food that was not received and did not think it was appropriate to have to wait in line again when the whole situation could have been avoided had we received the entire order in the first place. Very bad experience and their highest level of management on duty was unable to accommodate his paying customer.

I have never seen any value in reviewing fast food. It has a purpose. But this place doesn't serve it. It's been at least 15 years since Taco Bell introduced fire sauce. Its time for you to learn the difference between "Hot" and "Fire". I went through the drivethru, so you know im probably going to be eating this in my car. So what the hell am I supposed to do with the un-sliced Mexican pizza you gave me? Only reason it wasn't 1 star is because they at least got my order right.