Ben H.
Yelp
Don't get me wrong, the food is great, but that's how it is at most Taco Bell's. But my god is the service extra terrible at this Taco Bell. First of all, if you're going to order through drive-through (especially during peak lunch or dinner hours) then I hope you're listening to a podcast or a good album because you'll be waiting, and waiting A LONG WHILE. This isn't just the normal fast food line that feels longer because you're hungry and because we're all spoiled by the Chic Fil A service. This is a pathetically long drive-through line, and I've been stuck in it for up to 45 minutes-1 hour on occasion. And I've seen the inside of the place; they've got enough employees to fix these issues they just choose not to. Speaking of the employees, they suck. I was in there one time with my roommate and we decided to walk inside (masks on of course) and order and they couldn't handle the 5 or so other indoor orders and the drive-through. They got everyone's order confused and couldn't remember the names that were associated with the orders so they got mixed up. And they also don't want to talk to you even when they should. For example, I ordered a pretty big order for my friends and me the other night. Now it was REALLY late, but this location closes at 4 am and it's a college town, so the fact that they can't handle the orders of college kids is so annoying. Anyway, I order this huge order for everyone that cost me around $40, and my friends did pay me back for their food, but when we got to TB, they told us that they couldn't make half of the food we ordered and that they only had hard or soft tacos left. Granted, some of this is the app's fault for not telling me these items weren't available. I completely understand a fast food restaurant being out of something, especially that late, but it would've been nice if someone had told me before I got to the store so I could have canceled my order sooner. Speaking of the order, THEY SAID THEY NEVER RECEIVED AN ORDER UNDER MY NAME! A giant $40 order just lost? That's inexcusable! So I had to cancel the online order and we had to order the food again, and keep in mind we only got about 25% of what we wanted since no one told us they were out of burritos, crunch wraps, and nacho fries. So my friends and I get three 3-taco and a drink combo packs, and my other friend just ordered a single taco; 10 tacos in total right? Guess how many made it home, 9! Yep. They really forgot a taco after all of that. And what's worse is that my friend had already eaten one of the tacos, so I had to eat two tacos while my friends got three each, EVEN THOUGH I PAID FOR IT, and I've still got a nearly $40 charge on my card that hasn't cleared yet and might not for another week. So I'm out $40 for this week. THAT WAS MONEY I NEEDED SINCE IM A BROKE ART STUDENT! The way that this Taco Bell treats its customers is completely and totally unacceptable, and honestly I should drive there and demand my $40 back in cash for what I was put through, but, unlike the employees at the TB, I'm a student and have a life and am busy. Speaking of the employees, did I mention they suck? They have the worst attitudes if you tell them they've messed up, which they often do so that's a big problem. What sucks is that they'll always have a crowd since they're right by target and only about 10-15 minutes from some of the dorms and from my apartment specifically. It's in a really convenient spot for many people, but if their service doesn't change and change soon then they need a complete overhaul and some better management. I haven't really been to any other tacos bells in the Savannah area since this one is the closest to me. Please reply to this and lmk if any of them are worth the trip out there and have better service and employees than this one, which isn't exactly a hard accomplishment but still.