Ioly S.
Yelp
I've been coming here for a long time and used to love this place, but felt to share what happened to me today!
I ordered a California burrito to go--paid extra for cheese and sour cream--and ended up with a $18 burrito that was basically just fries and carne asada. Not even tomato, lettuce, the basic stuff, and on top of that It used to come with way more. Honestly, it felt like I paid premium price for half the product. It's not the first not even second time this has happened, but it was the first time I decided to say something.
I went in calmly, just to share my feedback. I wasn't rude, I wasn't asking for a refund--just being honest. And the woman behind the counter was incredibly rude from the start. No apology, no understanding. Instead, she snapped, "I'll give you another burrito if you give me the one you ate." When I explained that I had ordered as take out, already eaten it at the beach, she said something that honestly sounded like a suggestion to throw it up if I didn't like it.
Yes--you read that right. It was sarcastic, condescending, and completely out of line.
I wasn't asking for anything free. Just some basic respect as a loyal customer. A "sorry" would've been enough. Instead, I was met with attitude and humiliation. Sadly, I was unlucky enough to don't get what I ordered plus getting tons of disrespect