Lisa L.
Yelp
We're here visiting from Texas for a few weeks and drove by this place a few times so we decided to give it a try. We were here on 5/19/2023 and I had a ground beef taco bowl and my husband had the pork nachos. Nothing special about the food, it was a little bland. They also needed to give the picnic tables a good scrub.
There was a friendly black cat outside named Poké that lived at the restaurant. The young lady that helped us said it was a stray and that she had had the cat spayed. I was glad to hear that because the island seems to have a stray cat problem.
Also upon our arrival was a family of four looking at the menu which is outside.
We decided fairly quickly so we went in to order. We made small talk with the lady working. She mentioned that her boss was from California so my husband jokingly said that we knew how she felt because the Californians had invaded Texas as well and we didn't like it either! I don't think she liked that, she seemed personally offended. I also mentioned that the Spanish rice and pinto beans on the menu didn't seem like Cali Mexican food (we lived in California for more that 15 years) but more Tex Mex (were from southern Texas, born and breed, the home of Tex Mex). And for the record, both the rice and beans were prepared very Tex Mex!
While we were making small talk, the family of four came in to order and the lady asked them if they were with us and they said no and she very RUDELY, and I mean RUDELY, told them that it was one party at a time and they needed to wait their turn outside. I couldn't believe how rude she was. In hindsight, we should have left she was so rude to them. They walked out, apparently discussed her rudeness and left! Taco Tita probably lost at least a $60 sale.
Our purchase was $27 so I asked the lady if she could change a $50 and she said yes. She handed me my change with a $5 on top and I thought the $5 was strange when my change was $23 but I put a dollar in the tip can and folded the other bills and put them in the front pocket of my purse. Not long after we left I noticed that my change was only $13 instead of $23. So I called the restaurant Hana Hou which is their sister restaurant, they're on opposite sides of the same building and told the lady on the phone what happened and she was kind of rude about it and said what do you want me to do? The only thing we can do is check the camera and I said well you can do that and you can also count the till and if it's $10 over then she shortchanged me. We ended the conversation with her taking my name and number for the manager Darren. I have not called back as we're busy enjoying our time but not I have heard from Darren.
I can understand how a mistake could be made, it happens. We won't even be back in the area so getting our change is out of the question but the restaurant could at least acknowledge the error.
They only take cash and that can open other wise honest people to not be so honest. If this wasn't an honest error, the owners should check their cameras more often. I have a feeling I'm not the first victim, just the first to call them on it.
I can only hope my $10 will be used to buy Poké some food!