Bárbara Sívori
Google
As someone who comes here regularly—at least once a week—I’ve reached the point where I feel compelled to leave a review. The food remains excellent, no doubt. But the service has noticeably declined over time, and today was the final straw.
Menu adaptations are inconsistent and seem entirely dependent on the server’s willingness, which already makes things frustrating. But today, despite the restaurant not being busy, the service was unacceptably poor. My server was inattentive and overwhelmed—understandable, considering he was juggling what looked like four roles (server, runner, bartender, and host). But that just highlights a bigger issue: this place has become disorganized, not understaffed. I could clearly see at least three other servers, and the indoor seating area was nearly empty during lunch hours.
At one point, I had to get up and ask another server (a woman) for help while mine was busy hosting a group. Her response was unnecessarily rude—no apology, just a cold “you should be asking your server,” despite me explaining he was unavailable. I genuinely wasn’t sure if she would even bring what I asked for. When she did, she got my drink wrong, and her attitude only got worse when I politely corrected her. No acknowledgment, just clear irritation.
My food arrived with no cutlery, no sauces, and zero follow-up. Overall a very stressful experience. What should’ve been a relaxing lunch break made me so uncomfortable that I couldn't even finish my meal.
This wasn’t the first time I’ve had bad service here, but it was the first time I’ve ever felt justified in not tipping. I say this not just as a regular customer, but as someone who has worked in the industry and understands what good service looks like. Very unfortunate.
