Traveler11618303122
Google
Where to start...|Our understanding from all the literature was that this proclaimed to be a 5 star resort. Certainly it is in the Luxury Escapes as a Lux Escape.|On arrival, we were met with a song, lovely, but no Lei as we had received in other resorts. Lunch was served before we went to our room, no drink was offered except water, despite being "all-inclusive"|Lunch was ok, not exactly fine dining, but tasty. I remarked to my wife at the time that the paper napkins had me a little concerned as to the quality of the place. A little tell-tale sign to me. I went to the public toilet nat the main centre, and it was an old, tired, concrete building in a dark corner, mosquito's everywhere. I said to my wife, that if the room is like that we are leaving.|We were shown to our room, we chose the one furthest away for privacy. It was a lovely room, however, the floor had literally just been varnished and the toxic fumes were almost overwhelming, but it was clean and fresh. The bathroom was amazing in the daytime, as part of it had no roof so you could shower in the open air. At that time, we hadn't really appreciated that at night we would get devoured by mosquito's. It was impossible not to, even with Bushman deterrent.|Unfortunately, the outdoor pool made a loud slurping noise, even during the day it was really annoying, and at night we had to turn it off which scared me a bit as the outdoor electrical connections were really dodgy. The air con banged all night. I recorded the decibel reading on an app as 70Db, almost enough to be damaging to hearing. It seemed that the outdoor unit which was fitted to the top of the entrance porch, close to the head of the bed, was vibrating against the building.|We decided to give it a whole day, breakfast was basic, lunch was ok, dinner was really good, but I had to ask what the deal was with the bar service as no-one offered us an alcoholic drink or cocktail. I was brought the wine list and chose a wine, which they said they didn't have in stock. 5 minutes later apparently they did have it and said they would keep the bottle behind the counter for me. Next day I asked for the same, the same person said they didn't have it. I had to remind him he put it behind the counter. There are only 5 villas at the resort, so not too much to remember.|Anyway, another night of banging air con was enough and we chose to leave. We had booked 5 nights, stayed only 2, and they only refunded me two nights.|On the second day they took us to a deserted island for a picnic on the beach. Great picnic, but the beach of the island where they took us was absolutely covered in litter! Some f it had been made into a pile, but we had to walk over the rest to get to our picnic area which had been set up for us. What should have been idyllic was a horror show. You'd think being 5 star they would have raked a path to the picnic spot at least?|Anyway, what I am trying to say is that this place is great if you want to escape, but it's definitely not 5 star, although it is a premium price. I can't help but feel that this is a let-down from all the other amazing 5 star island resorts I've been to. This was not the usual Fijian hospitality we've come to expect.|Very disappointing. I would not go back there and I definitely would not recommend it to anyone looking for 5 star service.|As always, the staff do their best, and we always pleasant to talk to, but I feel they have not been trained in the 5-star level of service they profess to be, and the property itself lacks the refinement of a 5-star resort. It's very tired and old.
