swisscouple1983-rtw
Google
We stayed at Taiga three years ago and we were very happy. So we came back and we stayed five nights in the room with own bathroom. Unfortunately, we have been very disappointed with our second stay: Execept for the girl on the day of our arrival, no one seems to have an understanding of service and it seem that they just don‘t care. ||We have the feeling that it is not anymore the same management as it was three years ago. The room is still nice although the mattress is run down. The bathroom need some refurbishment. The sinkhole in the shower was completely blocked. Therefore, we asked the girl on the second day to fix the issue and she said that they will take care of it and clean the room anyway. When we came back in the evening, nothing was made. So on the next morning we reported the issue again and we insisted that they fix it to avoid a huge mess in the bathroom. And they finally did but only the very necessary (no fresh towels, no shampoo - we now it is a Hostel but they offer it).||After having asked two times how it works with the laundry, we finally left our laundry with the girl in the morning. Of course, we had to ring the bell two times until she showed up in a half sleeping mode. We asked her for the laundry, insisted that we need the laundry back in the evening since we had to leave the next morning very early. She confirmed that she will take care of it. As we came back in the evening our bag with our dirty clothes was at exactly the same place - unwashed of course... And the girl was very nonchalant about our issue.||Our conclusion: Not recommended anymore and we will not stay here again. It would be great if the Taiga would become fantastic again. Good luck!|||