priyanka gowda
Google
We recently stayed at Taj Aravali Resort & Spa for four nights to celebrate a special occasion. While the location and property are absolutely stunning, the overall experience left us feeling underwhelmed due to several service gaps that are not expected from a Taj property.
The Good:
The resort is nestled in a beautiful setting surrounded by hills, offering scenic views from almost every corner.
The landscaping and cleanliness were top-notch; the grounds are very well maintained for a forest-like property.
The buggy service around the property was frequent, reliable, and convenient.
The gym was clean and well-equipped, with thoughtful touches like wet towels and electrolyte water.
We especially appreciated the warm service from a few standout staff members at the restaurant: Divyesh, Sourav, Surendra, Prakriti, and Chanda (who made incredible tea each morning).
A special mention for Mr. Uttam Pandit, the flutist who played live music during breakfast. His performances added a peaceful and traditional charm to the mornings.
The Not-So-Good:
Despite being NeuPass and InnerCircle members, and communicating in advance via email (and again in person at the property), we were promised a complimentary upgrade on the last day. Atul at the reception confirmed this on Day 2, and Shreya followed up on the last day saying she would get back to us by 12–12:30 PM, but no one ever did. This was disappointing.
We were told in writing that a basic cake and décor would be arranged for the occasion, but again, nothing was done.
We were unable to access premium Wi-Fi throughout the stay despite the NeuPass and InnerCircle status. Despite multiple follow-ups (5–6 times), and the fact that it should have been complimentary with our membership, it was never resolved. The Wi-Fi portal itself was broken and just showed “Sorry for the inconvenience” each time.
The food experience was below expectations. Buffet variety was very limited, especially for vegetarians, and repetitive across days. The quality also didn’t match the standards we associate with Taj; a pizza we ordered via in-room dining was overloaded with cheese and felt more like a street-style item than a premium dish.
Our sink was clogged from Day 1, and even after multiple complaints, it was only fixed on the final day.
The room was not soundproof, and natural sounds (peacocks, insects, etc.) significantly affected our sleep.
On checkout, we were charged for food items we never ordered. We had to ask for an itemized bill and have it corrected manually, something we never thought we’d have to do at a Taj property. Atul and Shreya were both present during checkout and didn’t seem aware of the error until we pointed it out.
Overall Experience:
The resort has a lot going for it; the natural beauty, facilities, and some genuinely warm and helpful staff. However, the service inconsistencies, broken promises, lack of follow-through, and poor food experience made this stay disappointing, especially for a Taj brand. We expected more and have had far better experiences at Taj properties in the past. Until we hear about tangible improvements in food quality, hospitality consistency, and responsiveness to guests, we would be hesitant to return or recommend this property.