Taj Cape Town, South Africa

Our stay at the Taj Cape Town was a wonderful experience. The hotel is ideally located, with everything easily accessible, making it a perfect base for exploring the city. The building itself is beautiful, set directly opposite St George’s Cathedral, with impressive views of Table Mountain, in a central and very pleasant area. The hotel fully meets the expectations of an establishment of this calibre. Breakfast is excellent, supported by an attentive and efficient team. The Indian restaurant is of very high quality, both in terms of cuisine and service. The bar is also a great place to relax, with a professional and welcoming team. We would also like to acknowledge the Congolese doormen, with whom it was a real pleasure to speak French, especially Jean-Pierre. They were all extremely kind, helpful and always willing to assist, contributing greatly to the warm and human atmosphere of the hotel. That said, what truly made our stay exceptional was the outstanding concierge service, which consistently supported us throughout our time at the hotel. From the very beginning, and at every interaction, Tareeq stood out for his availability and genuine kindness. Always smiling, attentive, highly professional and naturally inclined to help, he provided invaluable support, particularly when we encountered issues with our car. His energy, problem-solving mindset and constant willingness to assist were deeply appreciated. Jade also played a key role in making our stay a success. He guided us with great insight for our visit to Table Mountain, clearly explaining the best options depending on conditions, the most suitable timings and the most relevant choices. Without his advice, this experience would clearly not have been as enjoyable. He also handled our reservations with remarkable efficiency, whether for highly sought-after restaurants or activities that were often fully booked, sparing us complex online procedures, deposits and usual constraints. Regarding Robben Island, when tickets were officially sold out, his precise guidance on whom to speak to, when to go and how cancellations work proved extremely helpful. Finally, for the wine route, his recommendations were perfectly adapted to the actual situation on the ground, allowing us to avoid areas temporarily affected by issues and to fully enjoy this part of our trip. They also recommended the Free Walking Tour of Bo-Kaap, which turned out to be absolutely fantastic and one of the highlights of our stay. Tareeq and Jade are, without the slightest hesitation, the best concierges we encountered in South Africa. As guests accustomed to staying in high-end hotels, we know how to recognise truly exceptional service, and we sincerely hope that the management of the Taj Cape Town will acknowledge and reward these two employees for their dedication, energy and outstanding sense of service. We would wholeheartedly recommend the Taj Cape Town.

Amazing experience! The staff is very helpful and accommodating. The hotel offers parking which is very useful as in Cape Town you might struggle to find a spot to park, like in every busy city. We used swimming pool indoors which is not big, but it was not crowded in the evening. Mint restaurant serves delicious and rather big meals. The breakfast buffet is a must to try! Well deserved 5 stars.

Staying a week at the end of our four weeks travels in South Africa. Enjoying our Heritage suite upgrade. The check in was smooth and the staff professional. The Club Room has evening canapes and a selection of drinks. The restaurant staff have been very good at taking care of my gluten allergy, especially at breakfast and at the Club Room. Our suite is spotless and cleaned thoroughly every day. Location is central and it suits our needs. Looking forward to our next stay.

Lovely hotel in a good location. The staff were very friendly and helpful and the breakfast provided was overall at a good standard. The only downdside of the whole experience was the quality of the evening meals in the Mint restaurant which was tasteless and bland (T bone steak). The Indian restaurant food was OK, but we have definitely eaten better Indian food!|Highly recommend the hotel but for dinner eat out elsewhere.

We love this hotel, and we return to it every year. |The service is great - starting from Nicole from the reservation department, to the reception staff, and Primrose from breakfast. We always feel like it's home away from home. |The rooms are amazing, huge, clean, and have everything you need. There is a night service as well, which is always nice in case you need something. |The breakfast is always top-notch - the buffet, coffee, and a la carte menu. |We also used the pool and gym, which were great as well. |We are already planning our next stay there in 2026.

I currently hold two confirmed reservations at Taj Cape Town. While the property itself looks impressive, the pre-arrival communication has been disappointing. Three weeks before arrival I received an email with questions about my stay, and when I did not respond within two working days, I was told my reservation would “need to be released”, if I don’t provide my stay preferences. This wording felt like a cancellation threat, inconsistent with the clear policy I booked under (free cancellation until 2PM one day prior to arrival). It undermined my confidence in the service quality I could expect on property. Luxury hospitality is about clarity and respect in communication, and unfortunately this experience has left me considering cancelling both stays before even arriving. EDIT: Following my original review, I also noticed that my confirmed rate plan had been changed without any communication. The booking was switched from the “Member Special Rate” to a “Declared Published Tariff” showing a placeholder price of ZAR 0.02, and all included benefits (breakfast, lounge access, early/late check-in) disappeared from the reservation. The cancellation policy displayed in the system also shifted from one day to two days. These uncommunicated changes further confirmed my decision to cancel both stays and rather look elsewhere. EDIT 2: I sent the hotel a clear email explaining my reasons for cancelling both stays so they could learn from the experience. The hotel chose not to respond. I am sure the property delivers very well whenever everything runs smoothly, but the difference between good and excellent service is how a hotel acts when things might go wrong or how it responds to direct feedback. Ignoring it is not a good sign.

The Taj provided a good base for Cape Town. I debated whether to stay in the City at Taj, or to try to find a place on the coast or the waterfront. For me, personally, the downtown location was a good choice. The V&A waterfront, while lovely, really feels like a purpose- built tourist destination, and Camps Bay felt a bit remote from the rest of the city. The Taj puts you in the heart of all the places you’d like to see, particularly if you have an interest in history. The hotel itself, in my opinion, is really more of a 4.5 star property. For instance, the mini bars are unstocked. Likewise, I thought the breakfast buffet was a bit lacking. Otherwise, the service was very good and the room was quite comfortable, and in fact looked more updated than the pictures on the hotel’s website. After a long journey, we also used the hotel’s transfer service from the airport and were pleased with the airport greeting, the service, and the price. I would recommend this hotel to anyone looking for a comfortable stay in the City.

We spent a single night at the Taj and it lived up to my previous excellent experience with the brand.||Our room was luxurious with period features and had been part of the original building. The fixtures and fittings were high quality and the room very much had a 5 star feel.||The hotel is located at one end of St George’s Mall which is a busy shopping street in daylight hours. There’s plenty to do nearby, but the tourist hotspot of the V&A is better reached in a taxi/Uber. The Taj is near to a Hop On Hop Off bus stop which is useful if you want to explore Cape Town but don’t have your own transport.||We didn’t have access to the Club Lounge, but instead ate at Bombay Brasserie which was very good. Breakfast was also excellent and my wife enjoyed the offerings from the Indian continent.||I would certainly consider The Taj if we pass through Cape Town again.