C de F.
Google
Our stay at the Taj Cape Town was a wonderful experience. The hotel is ideally located, with everything easily accessible, making it a perfect base for exploring the city. The building itself is beautiful, set directly opposite St George’s Cathedral, with impressive views of Table Mountain, in a central and very pleasant area.
The hotel fully meets the expectations of an establishment of this calibre. Breakfast is excellent, supported by an attentive and efficient team. The Indian restaurant is of very high quality, both in terms of cuisine and service. The bar is also a great place to relax, with a professional and welcoming team.
We would also like to acknowledge the Congolese doormen, with whom it was a real pleasure to speak French, especially Jean-Pierre. They were all extremely kind, helpful and always willing to assist, contributing greatly to the warm and human atmosphere of the hotel.
That said, what truly made our stay exceptional was the outstanding concierge service, which consistently supported us throughout our time at the hotel.
From the very beginning, and at every interaction, Tareeq stood out for his availability and genuine kindness. Always smiling, attentive, highly professional and naturally inclined to help, he provided invaluable support, particularly when we encountered issues with our car. His energy, problem-solving mindset and constant willingness to assist were deeply appreciated.
Jade also played a key role in making our stay a success. He guided us with great insight for our visit to Table Mountain, clearly explaining the best options depending on conditions, the most suitable timings and the most relevant choices. Without his advice, this experience would clearly not have been as enjoyable.
He also handled our reservations with remarkable efficiency, whether for highly sought-after restaurants or activities that were often fully booked, sparing us complex online procedures, deposits and usual constraints. Regarding Robben Island, when tickets were officially sold out, his precise guidance on whom to speak to, when to go and how cancellations work proved extremely helpful. Finally, for the wine route, his recommendations were perfectly adapted to the actual situation on the ground, allowing us to avoid areas temporarily affected by issues and to fully enjoy this part of our trip.
They also recommended the Free Walking Tour of Bo-Kaap, which turned out to be absolutely fantastic and one of the highlights of our stay.
Tareeq and Jade are, without the slightest hesitation, the best concierges we encountered in South Africa. As guests accustomed to staying in high-end hotels, we know how to recognise truly exceptional service, and we sincerely hope that the management of the Taj Cape Town will acknowledge and reward these two employees for their dedication, energy and outstanding sense of service.
We would wholeheartedly recommend the Taj Cape Town.