Taj City Centre, Gurugram

I want to begin this review by saying i was thoroughly impressed with this hotel and staff. I would be so bold as to say this hotel is the BEST in all of Gurugram, and i say that with confidence because i have stayed at many of the 4 and 5 star hotels here. The GOOD: Special thanks must be given to Sylvester because his professionalism and indepth explanation is what ultimately led me to book my stay at the Taj City Gurugram. I usually do indepth research and when i came across the interview he did, i had a great feeling about my stay. He is just as pleasant and professional as he was on the video. I truly believe he needs to be given a higher position. I only plan to return if he is still employeed there on my next visit. I would also like to thank a couple of others but unfortunately I lost the paper with there names on it. There was one housekeeper named Shively and one female that worked with Sylvester, I cannot remember her name, that also helped me out tremendously. The rooms were prestine, the pool and lounge areas are perfect. The Thai restaurant was top notch, I highly recommend the lobster. If there is any issue, however slight, the chef will correct it immediately. Shoutout to him for the amazing lamb dish he replaced for the duck dish i ordered and did not like. Everyone there was so helpful and accommodating. The BAD: The prices are through the roof. I can not argue that it's not worth it, but be prepared to spend money cause there isnt anything cheap/affordable in there. I believe this is to be expected though because the hotel is definitely an elevated luxurious experience. The UGLY: There are too major points I would like to highlight. For one, they will call and knock a million times a day. I understand that they are being helpful but sometimes part of the relaxing experience inside of a hotel is to not be bothered. I was receiving phone calls at 7am asking me about phone chargers and I had no clue what the receptionist was talking about. I had the do not disturb but there was constant knocking on the door, forcing me to have to keep answer the door. Lastly, the thing that bothered me the most was one of the concierges keeping my 50 rupees. Now the amount is nothing to even complain about, but it's the principle. I requested change and was told I would be given my change and I never received it. Almost 24hrs went by and I had to ask 3 separate times and I still never got my change. I was given some lukewarm bs excuse about they did not know my room number and that's why it wasn't returned. Funny to me because they seemed to know it when they were calling a billion times a day and constantly knocking on the door. Overall, I would rate this hotel and the experience a 9.2/10. Very polite, although they will frequently cut you off while you are talking, and extremely accommodating. I have to say I love this place. Hopefully one day my 50 rupee will return, lol. But seriously I give this place 4 thumbs up, 6/5 stars!!!!! -P.S. Promote Sylvester now, he is an asset to that hotel.

Very conveniently located in the center of Gurgaon. Rooms are very nice and the staff is excellent with all the attentions you want for a perfect stay. Their restaurants have superb food and their facilities are great, including a very well-equipped gym, spa, and pool. This is one of my favorite hotels!

The staff has always been very helpful and attentive to my needs, which I truly appreciate. However, compared to my previous stays over the years, I’ve noticed that the overall cleanliness of the hotel has declined. I hope this can be improved to match the high standards of service provided by the team.

Nice and clean Hotel premises with a blend of luxury and comfort. Rooms are well maintained and spic and span, the beds are comfortable and bathrooms are beautiful as well. The hotel has a nice big breakfast spread with a good number of live counters as well serving north indian, south indian and a variety of Eggs preparations too. The gym is again very neat and clean and has a good amount of weigths and machines. The location is close to the cyber hub, worldmark, sector 29 as well as the aerocity. I had a great time at the hotel and would love to visit again.

A very comfortable and enjoyable stay at Taj City Centre, Gurugram. Special appreciation to Prem Shekhawat for his thoughtful service and prompt handling of personalised requests. Excellent cleanliness by the housekeeping staff and consistently good food made the experience even better.

I went here at night to enjoy a dessert with my husband on Valentine’s Day. A random plan but turned out to be an amazing idea. The desserts were just delicious. Creamy, balanced and scrumptious. There's just 1 thing- if you plan to go to their coffee shop, you have to spend minimum 1000 rupees as per their policy.

One of my favorite place for quality food. Hospitality at its best. Saurav from team was amazing. We would love to go again and again. My guest from Nepal were highly impressed.

Best place in terms of location, to host any sort of events. It's connected to public and private transport. Talking about ambience, it's a gem at the center of gurugram with a grand entrance and beautiful lobby. The decorations attracted every guest present. Service is also top notch. Reception has knowledgeable staff who are easily approachable. Washrooms were also near and clean. They have their premium restaurant named culina44 on the ground floor. In the restaurant buffet, service was a little slow but there were good options from veg/nonveg to choose from. Food was good but could be better in taste. The salad options impressed me but main course's taste needs to be improved. The dessert section has an exciting variety of sweets and items ranging from east to west. Overall it's a treat to stay here and have lunch/dinner with family or colleagues. I recommend.