naresh mohan B.
Google
Dear Taj Exotica Goa Team,
I recently stayed at your property for 3 nights and would like to share some honest feedback regarding my experience.
1. Check-in Experience – Highly Disappointing
• While we were welcomed in a traditional Goan style, the check-in process quickly turned unpleasant.
• Despite one night already being paid in full and credit card details shared in advance for the remaining stay, I was repeatedly asked to make payment on arrival.
• I had clearly mentioned that I would settle the payment in the evening using vouchers. However, the staff member kept insisting on immediate payment and requested to see my vouchers on the spot, even with my kids accompanying me and visibly tired after travel.
• It was not only unprofessional but also intrusive — he took photos of my vouchers including the PIN, which raises serious concerns about security and privacy.
• Eventually, after much back-and-forth and escalation to a senior team member, we were allotted our room — after a delay of more than 3 hours (we arrived at 12 PM and got our room only around 3:30 PM).
This kind of behavior was shocking, especially coming from a Taj property. Having stayed at various Taj hotels before, this was the first time I felt such a lack of grace and professionalism.
2. Room and Property
• The property itself is vast and beautiful, offering a serene and peaceful environment ideal for a family vacation.
• The rooms were decent and aligned with expectations.
3. Restaurant and Dining Experience – Needs Major Improvement
• The breakfast spread was subpar, barely matching even a 3-star category. The options were limited and not thoughtfully curated.
• Dinner was extremely disappointing — the food lacked flavor, and there was no authenticity in taste.
• The restaurant service was inefficient and unprofessional. For basic things like a clean table or a glass of water, we had to repeatedly chase the staff — at times even the restaurant manager.
• The attitude of some staff members was arrogant, which is not what one expects at a luxury resort.
• However, I must appreciate the staff at the beachside restaurant, who were warm, courteous, and attentive.
4. Overall Hospitality and Staff Training
• There is a noticeable gap in hospitality standards at Taj Exotica Goa compared to other Taj properties across India.
• It appears that the local management may not be upholding the core Taj values that we, as loyal guests, have come to admire.
• Hospitality is not about cost — it’s about attitude, training, and respect. A warm greeting or polite conversation doesn’t cost anything, yet it makes all the difference in guest experience.
• I strongly recommend that staff be provided with better training, especially in handling guest check-ins, privacy protocols, and overall service standards.
5. Value for Money
• Given the premium pricing of the property, the overall experience did not justify the cost.
• In fact, we noticed several nearby properties offering similar or better service at a much more reasonable rate.
In conclusion, while the property has its natural charm, the service quality and hospitality standards fell far below expectations. I sincerely hope that you will take this feedback constructively and work towards delivering the level of service that Taj is known for