Riccha S
Google
Let's start with good things:|* The welcome was v good. The music and welcome drink was a nice touch. |* The room and bathroom size is one of the best in Goa. |* The breakfast option though reduced compared to earlier times was still quite good.|* NARMIN and MALAVICA at kids play area were fabulous. NARMIN is the biggest star of the property and the only reason why we keep on going back to the property again and again. She is very creative and selfless and my kid loves her. Please don't let her go. ||Now the negatives|* The rooms are getting old. The outdoor balconies and rooms require deeper cleaning. |*Most Taj properties including the cheaper ones have complimentary High Tea. Inspite of paying more than 20k per night they don't have. |*Lack of exclusive restaurants in the property which serve international / Indian cuisine like pan Asian, Mediterranean etc. Only one restaurant serving Portuguese food is hardly used by guests.|* Food is extremely expensive and the portion size is also less. |* We are always pushed for purchasing additional activities throughout the resort, hardly any activities are included in the tarriff. For eg: at the kids play area, on entering the first thing the staff (MANAGER- SONALI, STAFF - SONIA) do is sell you different activities which are worth hardly anything for 500+ taxes onwards. These activities were complimentary earlier. ||Overall I found that the property is more inclined in making more money through upsell rather than customer service.