Divya B
Google
I had an extremely disappointing experience at Taj Fisherman’s Cove, Chennai, which was far below the standard expected from a Taj property — especially for an AMEX Centurion booking.
I had booked two nights, with the second night upgraded (and paid for) to a Premium Sea Villa. Shockingly, on the morning of my check-in, I was informed that my room was no longer available due to overbooking, even though the property had 8 villas in total and only 5 occupied. This was highly unprofessional and unethical. After much back-and-forth and me firmly refusing to accept a downgrade, they finally gave me the villa — but only at 2:30 PM, after considerable frustration and wasted time.
Unfortunately, the issues didn’t end there.
• The bathroom had a persistent foul smell throughout our stay, which made it unpleasant to use.
• That night, the air conditioning stopped working; even after the technician’s late-night visit at 1:30 AM, it never cooled properly.
• To make matters worse, I even found a caterpillar in my bed — completely unacceptable for any hotel, let alone a Taj.
The only redeeming aspect was the courtesy and effort of the chefs at Seagull restaurant, who ensured our meals were well taken care of.
This stay was far from the luxury and service standards that Taj claims to uphold. The handling of our booking, the room maintenance, and the overall experience were unacceptable. I genuinely believe we should not be charged for the second night given the ordeal we faced.
Taj needs to take immediate accountability for this kind of lapse — it’s an embarrassment to the brand and certainly not what loyal AMEX Centurion guests expect.