Prasanna Vaidyanathan
Google
Extremely disappointing experience at this 5-star property. The entire room floor became wet and dangerously slippery whenever the air conditioner was on — a serious safety hazard for kids and elderly guests.
I kept the balcony doors fully closed as advised by the hotel, but visible gaps still allowed humid air to enter, leading to widespread condensation. This could also indicate a faulty AC or humidity control issue, which is unacceptable for a luxury resort.The bathroom drain also had poor flow and stagnant water. Several older reviews mention similar issues, so it’s clear these are not isolated incidents.
After I reported the problems, staff offered a small discount and a gift during checkout. While they didn’t explicitly ask me not to review, the gesture and timing gave the impression that they were trying to discourage negative feedback. In my view, this is ethically questionable and may partly explain why relatively few negative reviews appear online despite ongoing serious safety issues.
Overall, a serious lapse in both safety and integrity. Not expected from a reputed Taj property. I would strongly caution families and senior citizens to avoid this hotel until these long-standing safety and maintenance issues are properly fixed.