Shatakshi Mishra
Google
I usually do not leave reviews, but today I feel compelled to share my disappointment.
I brought my elderly parents...both senior citizens....to Taj Fort Aguada resort with fond memories from my previous visit. I had celebrated my birthday at this very resort last year and was deeply impressed by its ambience and hospitality. That experience stayed with me, which is why I chose to bring my parents, hoping to create similarly beautiful memories with them.
After having coffee at the resort cafe, I wanted to take my parents to the iconic private walkway that extends into the sea....an area I had accessed freely during my stay last year. This time, however, we were abruptly stopped by a security guard (whose name started with “N” but I couldn’t catch it). He flatly refused, saying, “No... ma'am. This access is only for in house guests.”
While I completely respect resort policies and rules, I humbly explained that my parents are elderly and since they already walked down till the gate..it would mean a lot to let them go from there..I even requested him to make an exception just this once, considering their age. He showed no humility and asked me to speak with the reception.
At the reception, I spoke with Mr. Rakesh and explained that since I had accessed the walkway last year as a guest, I mistakenly thought it would be open to those dining at the property as well. I assured him that had I known the access was restricted, I wouldn’t have requested it. But I still requested him, once again, just for the sake of my aging parents who were already there, hoping for that short walk.
To my deep disappointment, even he didn’t allow it. Instead, they offered us a car ride to the public entrance. However, the walkway from the public side was too far, the weather was drizzly, and the route was completely unsuitable for elderly visitors. Our entire evening was ruined.
I feel deeply saddened that a property of such repute and legacy showed no empathy toward senior citizens. Hospitality, at its heart, is about care and sadly, that was missing here.
Just a day earlier, I had taken my parents to the Grand Hyatt Goa, and the difference in warmth, attention, and compassion shown by their staff was remarkable. The team at Taj Fort Aguada could truly take a page from their book.
For a resort that prides itself on luxury and hospitality, it was extremely disappointing to be treated in such an impersonal and rule bound manner especially when it concerned senior citizens. I sincerely hope the management reflects on this and trains its staff to act with more humanity and sensitivity in such moments.
I live in Goa..n I keep visiting five star properties here...I will definitely recommend Grand Hyatt over taj aguada any day.