NikitaA1983
Google
Stayed at Taj from 16-18th July. This was the most horrible stay that I had with any of the Taj properties or any of the 5-stars that I’d stayed. The property badly needs renovations as it has started looking very dull and dingy. The check-in was very slow and the room given to us was very dull. We were travelling with my teenager kids and despite repeated requests on booking and while checking, we were allotted afar rooms and not adjoining. At the time of booking, they told us they had no adjoining rooms. But when I pointed out after reaching the property that you do have them, they said now it’s sold out.|The worst part was that 17th morning, around 6.00am, the bed in the kid’s room broke down and my daughter injured her back. For almost 3hours, from 6am-9am, I kept calling for help, dialling at the reception, even demanding to speak to the manager, no one came to our aid. Even the cart fellows that were crossing the room, when asked for help, they didn’t even stop to ask what was the problem and why was I calling them. After too much of hue and cry, and a lot of shouting from my part, They finally shifted our room and gave us an upgrade to a cottage. I requested that this room is further too far from my Kids room, but they had no option because they were no rooms available nearby. So we took the room, but the telephone services were not working in the room. Now the same juggle starts again. Since the phones are not working, I can’t call the reception, so I’m trying to call from my mobile to the reception and every time it is being diverted to some other number, and nobody is ready to listen to my problem. I stand outside the room, shouting at every buggy Walla crossing by, but they don’t bother to stop. So I walk up to the reception. Very desperately crying for help, and they acknowledge my problem. Since the vacation was a birthday gift to my son. They arranged for a birthday celebration for him. We were a little alighted that finally something good is happening on our vacation now, but the next day when we try checking out, the guy at the checkout counter. Inform us that we have to pay an additional cost for the upgraded room Because we had accepted the room, though we were not informed that there’s gonna be an additional charge, and we thought that this is because the Hotel was apologetic on their behalf. I was supposed to leave for the airport and the entire process the bargaining deal or the argument deal. Whatever you call. It took me two hours to the reception. I had to literally rush to the airport because I was very delayed. I tried complaining at multiple platforms, but nobody is ready to hear to what I am saying. This is the worst Taj experience anybody could ever have, and I was very disappointed. My kids have asked me not to ever take them back to any Taj property. During my entire stay, I kept demanding to speak to the regional manager or any concerned authority at the property, but nobody bothered to get in touch with us or at least give us some comfort because of the trouble caused to us.
