Bhuvnesh S
Google
This is my sixth consecutive pre Christmas and Pre New Year’s Eve visit to goa on my daughter’s birthday. This time we stayed at Taj Holiday Village Resort and Spa, Goa from 20/12/24 to 24/12/24, my room no. is 2031 booked with breakfast only. The property is very beautiful with very long beach front and private beach side tables which are belongs to only taj guests this is amazing. The property is very clean and maintained. Our checkin was done by Miss. Josefa she has very welcoming face and gesture. We had a very good conversation with her and she is very helpful. The buggy ride was always very amazing during my whole stay my wife daughter son and myself also enjoyed the buggy ride very much. The room is good and location is also very appreciating. The bed size was also good and the extra bed was also very cozy and comfortable and well adjusted in the room. The Buffet Breakfast was very good with very vast verity of choice. The food is very taste and preparation was very neat and clean. Take a breakfast at the beach with lyrical music of ocean waves was mesmerising. The family pool was very good and depth is very good. Greenery everywhere in the resort which is very soothing. Mr. Shridhar and Pankaj.T was very helpful during the breakfast and dinner time. Both of them are very attentive and serving very well. The banyan tree restaurant ambience and outdoor of the restaurant was very good and the food was also very tasty and different my children’s enjoyed the food and ambience alot. There is everywhere Christmas decoration is their which look very fantastic. The guards are very attentive and welcoming face with very disciplined behaviour. There is a very nice walk through around the resort every time in the morning evening & night. Night lighting was very good and attractive. Beach is just few steps from the resort and the water of the ocean is on your foot. The kids area was very small and the staff was not enjoying to engage the children’s. The activities for the children are chargeable last time we stay at Taj Exotica where are the activities are complementary and they very enjoying with the children’s. There is the worst housekeeping experience that I have experienced at Taj Group of hotels. The housekeeping staff is not attentive and also not taking care of our stay. Their was nothing in the room no toiletries everything time I have to call the housekeeping for the things and they always kept us waiting. During my stay the room was cleaned only twice after again and again reminder. I’ll call for the water bottle but for 20 minutes I wait for the water bottle but its not came than I go on walking from my room no.2031 to the parking and start my Scooter and go to the market and buy the water bottle and came back to my room than after 5 minutes housekeeping boy came with the two bottles. The boy who came with the water bottle was not understanding english. The HR department should understand that every guest who are coming at your Taj Hotels are not enjoying speaking english like myself but you are hearing the staff who can either understand english or their language please look into this. When, I first checked In the room immediately I called the 32 no. from my room phone the told them their is a spider web in the room please send someoneto clean it. But unfortunately that spider is still their in the room at the time of my checked out this the quality of housekeeping I experienced. During my entire stay neither any manger or any senior hotel staff came to me and asking about how’s my stay going on as I stay for 5 nights. There is only shower towels on the room bath room no hand towels are their after calling again and again thankfully they give us the day before we checked out. The Shower area at the family pool are un maintained and watery every where their is no towels their no grooming seat is their neither and anyone attending their we have to talk the towels from the pool are and go to shower. The other properties of the taj, leela’s and oberoi’s everything we think that was present their everything means everything. The hospitality and luxury experience was absent throughout the stay after paying that much for the stay. The gym was OK OK. Overall I also enjoyed my vacation at these fantastic properties but this time housekeeping experience sabotaged my luxury vacation. I hope my review will make some Pontic change in the hospitality of housekeeping. |I am looking forward to stay at the property again. Overall the stay was good than you Taj Holiday Village Resort and Spa, Goa.
