The Pamodzi Hotel

I’m honestly very disappointed with my experience at Pamodzi Hotel. What was supposed to be a simple refund process has turned into a frustrating 3 weeks and counting ordeal filled with broken promises and constant lies from the reception desk.||Every time I’ve called or followed up, I’ve been told “it’s being processed” or “it will reflect soon”, yet nothing has happened. I even sent through all the documents they requested including my passport and still, there’s been no progress, no accountability, and no proper communication.||What makes this worse is the lack of honesty. Instead of taking responsibility or providing a clear update, the staff continue to give inconsistent and misleading answers. It’s deeply disappointing for a hotel that presents itself as a reputable establishment

One of the Good hotel in zambia. Free parking available. Good restaurant offering Indian food. Nice conference hall. Only thing is bit old furniture.

I was there for a conference. Organisation and support were excellent. Food was not. It was good enough, but the expectations were somewhat higher. Nonetheless, the place is centrally located, clean, decent.

Tell me why your spa is such a mess I get into the room the toilet is not working! One needs to use a basin to flush Tell me why I have to be rushed out of the massage room, before I even properly get myself ready your therapist comes in telling me you’ve gotta leave cause the next client is here Tell me again why your therapist is rude ? I wouldn’t recommend I actually suggest you shut down the spa until you are ready to serve us! Thank you

The Pamodzi Lusaka felt like home away from Home in the United States. Let me commence with the extra nice attentive front desk who assisted me in completing several important tasks while in Zambia for my 5th time but the first time staying at the Pamodzi. The Pamodzi has a DREAM TEAM type staff from the Front Office Manager:MM to the IT Specialist:Tito to the Front Desk Staff: Chanda (Supervisor), Shenda, Levison, Olivia along with the Guest Relations Manager Cecilia.|The restaurant's food was very satisfying for breakfast, lunch and dinner. Special thanks to Frank, Susan and Paul for making my dining experiences pleasurable and delectable.|Special thanks to Rosemary in the Spa, Levy in the laundry room and the cleaning crew on the 6th Floor. Looking forward to returning to my special home in Lusaka, Taj Pamodzi Lusaka.|Michael Turner, USA

I am very disappointed by the service at Taj hotel. I was charged double for my stay and when I brought this to their attention I was assured that I would be refunded within a week of checkout. It has now been over three weeks and I have still not received my refund. The staff is full of excuses when I follow up. I would not recommend staying at this hotel as you may be scammed into paying more than you should. I’d give them a 0/10 if Google allowed me.

Staff was excelent. Good breakfast. Room is OK. I have two negative comments - water in bathroom was warm little bit and bath is quite small. There was also noise from some A/C unit located on the roof - can hear nonstop in the room. When I use earplugs for sleep was OK.

This was my 5th stay at Taj Pamodzi hotel Lusaka, I normally stay here for meeting. The hotel is home away from home. There restaurant has a mixture of cuisine from local to western. The breakfast is all point and the food menu cater for everyone from all of life. You can actually request for a tailored dish. The room on the south side from the fifth floor going up have a lovely view of the central business building. The rooms a basic, business style. The hotel has a spa and gym if you like to relax and work. The marula bar has what a bar should have and is never disappointing serving different beverages from non-alcoholic to alcoholic drinks |The hotel is located in the middle of a safe neighbourhood and located a few minutes form the CBD and Zambia’s largest conventional centre. The conference facilities can cater for delegates from as low as five to more than two hundred guests.|The pool area is also great for relaxing, though this time it was under renovation so was the steaks and grill bar.|The staff are extremely professional, from receiving guest to room service.|It home away from home. I’m definitely staying there again.