Ingrid Coronado F.
Google
Be careful, terrible hotel!
We chose this hotel because of its good reviews and rating, and because of the high price (almost €300 per night), which made us expect a certain standard. Unfortunately, our experience was very disappointing.
The room was in poor condition. The ceiling was deteriorating and small rocks were constantly falling onto the floor. Because of this, the floor was always dirty. Housekeeping was not done daily, and we had to repeatedly ask for cleaning. There was also a very strong and unpleasant smell of cat urine in the room, which was reported but never properly addressed.
The general maintenance and cleanliness of the hotel do not match the price being charged.
Additionally, the receptionist was often unfriendly and acted more like a tour salesman than hotel staff. We were sold excursions directly at the hotel that were not what was promised. In particular, we were sold a “hot air balloon flight over Cappadocia.” In reality, the flight took place about 1.5 hours away, over a snowy area where nothing of Cappadocia could be seen. When we raised the issue, the hotel staff refused to take responsibility.
This was especially disappointing because the main reason for visiting Cappadocia is precisely to experience the iconic balloon views, and this was misrepresented to us.
I am writing this review to warn other travelers to be cautious and to encourage the hotel to improve its standards, maintenance, cleanliness, and transparency. At its current price point, the experience does not meet reasonable expectations.
