Yichun Z.
Google
I ordered a very simple chai latte, and the staff even asked where I was sitting, which made me think the service might actually be attentive.
Turns out I waited nearly 20 minutes with nothing delivered. When I finally went back to the counter to ask, I was casually told it either hadn’t been made or was sent to the wrong table… quite an impressive mystery.
They then made it on the spot after my reminder. The cookie fell onto the prep counter and was still placed on my tray, and the cup had cinnamon all over the handle with no napkin offered, perhaps that’s considered “presentation.”
It was just a basic chai latte, taste ok but the whole experience was surprisingly eye-opening. Definitely not the kind of service I expected.