Rachel G
Google
Last Saturday, we went here to check in. my mom had a seminar in club balai, however, club balai is already fully booked so we opt to stay here (my 2 cousins and one driver) because its a hotel near my mom's event place. We really had a bad experience because we checked in around 12 pm, transferred our things in our room. The room is very spacious. around 5 persons can fit it. The bathroom is not okay. They have separated the shower room and toilet bowl. The tv is okay - old school TV and doesn’t have a remote. Channels are all blurred. Aircon is not that cold. Pool is very dirty. no towels provided. and their wifi - they do not know the password. After we transferred our things in the hotel - we went to Tagaytay to kill some time and went back to the resort around 430pm. we wanted to rest because my mom’s seminar will finish around 10pm, and just wanted to stay in the resort and rest. However, when we went there, we were told that there is no electricity and they gave us emergency light. And then, after 30 mins, the electricity went back through generator. The generator worked for about 15 minutes and it broke down. There is no telephone at the room so I called them in their phone, and asked regarding the electricity. They said that their generator broke down and they do not know when to have the electricity. It is already 6pm, it was getting dark and still, no electricity. This is because of the typhoon. We decided not to stay anymore because it was very dark, and we only have our emergency light. We paid for the reservation of Php 1500. However, we were not able to get our money back because they said, it’s a reservation fee and non-refundable. That is our horrible experience. I chose to stay here because I read some good reviews about this resort. But you can really never tell once you experienced it. ||||I wont recommend this resort and I will never go back.||||pros: very welcoming staff||cons: mentioned above