Verdant Shine
Google
Honest Review of Our Stay, Disappointing Experience
We stayed at this hotel from January 24 to February 5 for business purposes. Initially, we were pleased with our stay. We paid day by day, as we had confirmed with the receptionist upon arrival, rather than booking a full week in advance. Everything seemed fine until Chinese New Year approached.
Without any prior notice, the hotel staff suddenly asked us to change rooms, simply because we were paying daily. This was unexpected and inconvenient. When we refused and asked to speak with the manager, a man claiming to be the manager appeared. Unfortunately, he was quite rude and insisted that we move. Given how difficult it is to find available hotels during Chinese New Year in Siem Reap, we reluctantly agreed.
One of my colleagues later spoke with the front desk again, and they ultimately allowed us to stay in our original room. However, just a few days later, we were asked to move again, this time by a different staff member. When I raised concerns about not being informed in advance, they had no real explanation. It was another Friday, making it even harder to secure a different hotel on short notice.
I understand that working in the hospitality industry can be challenging, especially during peak seasons. However, treating guests with respect and clear communication should always be a priority. Unfortunately, our experience was disappointing due to the poor management and unprofessional handling of the situation. A little courtesy and proper planning would have made all the difference.