Yvanna L.
Yelp
I HAVE TRUST ISSUES NOW.
We were a party of 14 coming together for our friend's birthday but our recent experience at Tandoori Flame restaurant in Brampton left us feeling disappointed, and quite honestly, cheated. While the overall ambiance and food were decent, I was taken aback by an unexpected charge for water.
The staff did not inform us initially that water was an additional cost. We DID NOT ask for water. When we were seated, there were already about 7 carafes (glass containers) on the table. In most restaurants, you'll be given tap water unless you specifically ask for bottled water that you agree to pay for. Halfway through our dining experience, some of us ordered other beverages and when they served those, that was when the waiter mentioned that the water we had (already drank all of it) has a charge, $6 EACH. We realized we were charged for something we assumed would be complimentary, we thought it was tap water! This lack of transparency was quite off-putting and left a sour taste in our mouths.
Although the food itself was average, the disappointment of being charged for water without prior notice overshadowed the dining experience. It would have been much appreciated if the restaurant had been upfront about this additional charge from the beginning.
As a customer, I believe it's essential for establishments to communicate all costs clearly, ensuring transparency and avoiding any unpleasant surprises. Regrettably, Tandoori Flame fell short in this regard.
I gave my feedback but the waiter said that they mentioned the charges (yes they did, again after they served the other beverages in the middle of the meal.) How sneaky! I'm noticing that this kind of practice is rampant in these restaurants serving similar cuisine (not all), which means I just have to be more skeptical when I'm dining in. How unfortunate.
FYI, I confirmed that you can order TAP water, at no charge! Obviously, they don't offer it as an option. I asked why they didn't offer it as an option, and the answer? "This has always how it's done here". Noted. Now we all know!
Oh, you won't see any prices for beverages but a heads up, a pitcher of beer/mojito was $34. RIP. 1 star was for the decent food.
Consequently, I would hesitate to recommend Tandoori Flame based on my recent experience.