Flora A.
Yelp
Perhaps it was just my bad luck that day, but regardless, my experience in Tang Freres was so awful that I hope this won't happen again to anyone else. I am writing this not to prevent people to come to this shop but rather to suggest that the shop staff never treat their customers the way they treated me.
My family just moved to Garches last October from Houston, Texas. After about a month here I wanted to find Asian Groceries (we are Asian). I googled and found information about Big Store in Paris. So I traveled all the way there, did my shopping and put all my groceries in my backpack and one Carrefour shopping bag.
While walking to the station on my way home, I saw Tang Freres and I thought I would check if they had a particular spice that I couldn't find in Big Store. I was only browsing the isles for 2 minutes, when I left because I couldn't find what I was looking for. As I passed the cashier, the lady was pointing at my bag and spoke in the loud voice with rude tone and expression. I obviously didn't understand any French but it was pretty clear that she was accusing me of stealing. In fact I wouldn't have minded if the she had asked me to show her the content of my bag in a decent manner. My mistake that I didn't know - after only a month here- that you are supposed to leave your other shopping bags at the entrance. I tried to explain to her that I bought the items in another store, and showed her my receipt. She was unwilling to listen to me. I was very upset and humiliated, my whole body was numb and tingling, I found it was hard to breath I even asked for help, but she just ignored me and picked up the phone calling security., At that point both of my hands were literally paralyzed-I couldn't move them-I was so scared that I was having a heart attack. One customer helped me get my phone from my jacket and called my husband at work. As he asked me to calm down and take deep breathes, I found that I was eventually able to move my fingers again. I was so concerned about my health that I couldn't even pay attention to the security, who ignoring the state I was in, looked through my backpack and grocery bag without asking my permission. He checked everything, item by item. I was so mad but I let him do it because I knew he wouldn't find anything. I asked him if I could just stand outside the door that was only about 2 meters away to breathe some fresh air because I felt like it was hard to breath. He rudely told me to stay.
At the end he said there were 2 items that were not in my receipt and insisted that he wouldn't let me go until I admitted to stealing the items.
I spent 93 Euros, traveling almost 1 hour to do my groceries and he accusing me of stealing some 3 euros worth of items! I told him he must have just missed the items. But of course he wouldn't listen to me. I only spoke in English and he only spoke in French. One of the items he accused me of stealing has a price tag and it was worth 2.50 Euros. The other items has no price tag. I looked at my receipt in his hand and pointed at the only item in that receipt that cost 2.50 euros, but he said that it wasn't the one he was talking about (even though it was obviously the one because there was nothing else that cost 2.50 euros on the receipt). It was so frustrating because it seems like no matter what I said, nothing can convince him that I was telling the truth.
Then one nice French lady who speaks English tried to help us communicate. I told her that I wanted him to check the list together but she said he felt like doing it once by himself was enough. I asked if they could call Big store and find out the name of the "stolen" items so that we could confirm that it was actually on the receipt. He didn't agree to do that either. I told her that I didn't mind if he wanted to call the police, because I was not going to pay for 2 items I didn't steal. It was not because I didn't want to spend some 3 extra euros but because paying would be like admitting and I had nothing to admit to. The lady explained to me that the security suggested that maybe Big store's forgot to scan the items even though it was obviously not the case because there was something on the receipt that is priced 2.50 euros. In the end my husband was more concerned about my health so he convinced me to pay the 3.45 Euros so that I could meet him at the hospital. Luckily, after going to the hospital emergency room it turned out that I was OK and just probably had an anxiety attack from being so randomly and wrongly accused of a crime I didn't commit.
I hope Tang Freres' management reads this and I hope they never treat anyone the way they treated me again. Like I said, i understand that they have the right to checked anyone's bags, but they definitely could do it in a much more polite and decent way. That way, even if they had made a mistake they wouldn't have to be embarrassed to admit it.
Flora A.