Michelle T.
Yelp
The store is really charming, and it's clear that a lot of thought (and investment) went into the design and overall feel. But I was honestly disappointed by the customer service. I said hello when I walked in, but neither person acknowledged me until I spoke first. One staff member was actively working and did help me when I asked, which I appreciated. The other stayed behind the counter on her phone and didn't engage at all unless directly spoken to.
It just struck me that if I were the owner and saw customers being ignored like that--especially in a space that clearly took time and money to build--I'd be pretty upset. I did end up buying something I'd seen on a previous visit, but only because I genuinely liked the item, not because I felt particularly welcomed or helped.