Kaumadie Wickramasinghe Nugawela
Google
Check in time is 2.00 pm, still waiting for seated at the reception as the rooms aren't ready (Time as of now is 2.50 pm. Their excuse - Full occupancy yesterday. 🙄)
It's sveltering hot, we are after a long 4 hour drive, and not even a welcome drink offered.
They asked us to wait at the restaurant, but it's pretty clear that there is no clear communication between restaurant staff and front desk staff.
3.00 pm - Placed a simple food order at 2.25 pm and had to follow up with them times to give me bill and the completed order. Restaurant was empty of customers at the time. Rooms still not ready.
3.15 pm - I went again upto the front desk and the staff member named Maureen was right in front. When I asked her where Precious was and why our rooms weren't ready (Precious did our check in), Maureen rudely snapped that the "shift has changed." (Basically trying to say that she doesn't give two hoots what happens as it isn't her problem.)
Our payment was done at 3.25 pm and taken into the room only at 3.30 pm. In the meantime, the staff also had the nerve to be rude to my son, who was getting restless being in that lobby which is basically like a sauna in a hot oven. I believe her name is Christine or Christina.
Despite all this, special mention goes out to Precious, the staff member who went above and beyond to serve us at the front desk. She sorted the mess up with the booking, went personally to check if our rooms were ready, and even apologized on behalf of her team member who was rude. Good Luck to your Precious!
