dinah garcia
Google
I've been here three times. Twice for dine in and once for take out. Sent my husband and kids another 3 times. Not sure if I'll go back. While the food is good. I like the offerings, the ability to order individually and I found everything yummy. However, each time we've dined in I've had the same waitress. Glasses, big pink bow in her hair. Extremely rude and unfriendly. Service is huge in the restaurant community and can make or break a customer's experience. But during both visits our waitress was very unfriendly and made it feel like it was a chore to wait on us. I always give a second chance and since the lady who attended us when we picked up carry out was helpful and genuine, I figured everyone has a bad day. Unfortunately, the second time was worse than the first. I ordered bottled water, and she just stared at me. I repeated it again and she just continued to stare, pursed her lips looking pointedly at me, still not saying a word. It got a little awkward. So I repeated it again a bit better articulated. She did not look confused so it took me a minute to realize she didn't speak(or refused to speak) English. Honestly, how hard is it to say I don't understand? Or en Español por favor? Instead she stared at me as if on some wierd sort of stand off. I have never been disrespectful to people here who don't speak English and it's sad to think this lady will encounter customers who don't speak Spanish and instead of making an effort will try and gas-light them over a meal they are paying good money for into thinking they are the issue. Anyway, I switch to Spanish and ask for a few minutes to look over the menu. She takes off in a bit of a huff and it's over 20 minutes when we realize she hasn't come back. She finally returns and my daughter orders(in English, the horror) she immediately and obviously turns her head away from her, dismisses her and looks pointedly at me. It was as if the very sound of English offended her and caused an instant mental block in her brain. My daughter remembers and repeats in Spanish. If you have an issue with English OR Spanish, you might not want to live and work in a border community. Most of us speak both easily here and realize what a blessing it is.
It doesn't stop there. We asked for a few minutes to look at the menu, it seemed to bother her and she didn't return for almost 30minutes. We complimented the food... nothing. We say thank you... nothing. Even my daughter picked up on her attitude. A gentlemen brings part of our order and we never see her again. 40 minutes in and we realize the rest isn't coming and get up to leave. It was still on the ticket and we asked the cashier to remove it. It was so bizarre and the first time I've only tipped 15% I'm my life. The server was that bad. I'd like to return as everyone else seemed to enjoy their jobs and were attentive to their customer's but my luck, I'll get stuck with the same waitress.